Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of af... See more
Company replied
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I had fantastic customer service today. We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide grea... See more
Company replied
Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set t... See more
Company replied
Salisbury Branch. The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to com... See more
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Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Salisbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17 New Canal, SP1 2AA, Salisbury, United Kingdom
- 01722 447476
4.7
Excellent
479 reviews
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30% discount not clear
There was a number of large signs that stated there was 30% off everything. However when the members of staff were asked how much would a pair of Montane Respond gloves be after 30% was deducted he took them and scanned them and said “they are £42” which was exactly the same price on the printed tag. His attitude was brusque and unhelpful, he appeared to find working on a Sunday was a personal inconvenience. The signage was unclear and so was the labelling.
December 29, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Good brands but poor service
We went to Blacks in Salisbury to look at walking shoes and boots. They had a good range of walking shoes and boots (brands and types) and we bought two pairs (men's boots and women's shoes) at a good price.
When requested we got answers to our questions but we were left to our own devices to try the items on and make a decision. Tbh the customer service needs to improve (e.g. proactive customer engagement) and isn't a patch on the service you get at Cotswold Outdoor.
December 11, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
The young man that served us was very…
The young man that served us was very helpful. He knew just by looking at my son exactly what measurements he was as he said he used to work at Moss Bros. He was therefore able to advise me on exactlythe right size I needed. Great.
November 22, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
A very pleasant shopping experience for…
A very pleasant shopping experience for walking boots. James was helpful friendly and knowledgeable.Thank you.
November 17, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent service from James
Excellent service from James who had to go on a hunt in the store room to find what we wanted in the right size. Thank goodness the stock record was right!
November 9, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Exchange walking boots
I was served by Alex who was extremely helpful and knowledgeable. I needed to return some faulty boots and was so impressed with how Alex dealt with the (quite complicated) process. Well done Blacks, awesome service
October 28, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
James was very helpful in store today…
James was very helpful in store today thank-you:)
October 26, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
We were served by Katie
We were served by Katie. She was very friendly and helpful and made all the difference to our shopping experience. A very good range of products at a fantastic price.
October 24, 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
James the new manager and the staff in…
James the new manager and the staff in Salisbury wr v helpful
October 23, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Salisbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Served by Katie while choosing new…
Served by Katie while choosing new walking boots. Excellent, friendly service. Highly recommended.
October 21, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
I needed a pair of walking boots & the…
I needed a pair of walking boots & the lady was fantastic she kindly brought out 10 pairs of different boots in my size & I purchased the perfect pair for me. Amazing thank you.
October 20, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Reply from Blacks - Salisbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Exchanged boots
I purchased a pair of walking boots which became very uncomfortable after wearing them only a few times, so I asked what my options were and I was told that I could return them so I did and upgraded them to a better pair and purchased some gaiters as well all the staff Maisie, Craig and Tegan were very helpful and friendly,I will be back soon thankyou Adrian.
October 16, 2024
Unprompted review
Reply from Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great staff
Great staff, Maisie was very helpful with assisting in finding the right jacket. Very polite and knowledgeable. Definitely be back again.
September 18, 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Thanks Emma.
Once again I was assisted by a very helpful, patient and polite young lady who helped me with good product information. Thanks Emma.
September 14, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Maisie served me today she was lovely…
Maisie served me today she was lovely and helpful with a cheery attitude , she was patient and didn’t mind me being indecisive
What a lovely manner Maisie had
September 13, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Knowledgeable staff
I was looking for walking boots. Jack and his colleague ( James I think) were very helpful, asking what were they needed for and the terrain.
They both appeared to have a lot of knowledge about the products and which would be most appropriate.
Very pleased with purchase thank you.
September 2, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Ruby was very helpful and attentive…
Ruby was very helpful and attentive when placing my order for home delivery. Blacks in Salisbury remains a favourite shop.
August 30, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
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