Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of af... See more
Company replied
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I had fantastic customer service today. We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide grea... See more
Company replied
Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set t... See more
Company replied
Salisbury Branch. The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to com... See more
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Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Salisbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17 New Canal, SP1 2AA, Salisbury, United Kingdom
- 01722 447476
4.7
Excellent
479 reviews
Asks customers to review
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Sales assistant named Katie was ace
Sales assistant named Katie was ace. Really helpful, friendly and chatty.
July 8, 2025
Unprompted review
Reply from Blacks - Salisbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
James is so knowledgeable!
James is so knowledgeable! It's always an education talking with him about the products I'm interested in buying. Shopping at Blacks is always a good experience.
April 16, 2025
Unprompted review
Reply from Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
First time for me to buy a backpack and…
First time for me to buy a backpack and I wasn't sure which size would be best for my requirements.Luckily for me Katie was there to help me choose the right one! I happily give her 5 stars for her attentiveness,friendliness and patience...thank you Katie!
April 10, 2025
Unprompted review
Reply from Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
I was dealt with in a very pleasant…
I was dealt with in a very pleasant manner by Kate who ensured that I was satisfied with my purchase. A bag was provided for my purchase making it easy to return to my car. Thank you.
March 27, 2025
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
We visited Blacks in Salisbury…
We visited Blacks in Salisbury yesterday for the first time & were served by Katie, who was very friendly & helpful.
March 13, 2025
Unprompted review
Reply from Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Asked for advice on walking boots and…
Asked for advice on walking boots and the assistant had no information. The ones I picked up were not available in my size. She did not make any suggestions about alternatives or ordering. I left and ordered online from another retailer. This is what is killing shops. No service or trying on.
March 6, 2025
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Called in to the Salisbury shop this…
Called in to the Salisbury shop this afternoon, was served by James who was very helpful and knowledgeable. He was also keen to get the younger members of staff involved in how to do things.
February 15, 2025
Unprompted review
Excellent service from James the…
Excellent service from James the manager of Blacks , Salisbury
February 8, 2025
Unprompted review
Had a brilliant experience today in…
Had a brilliant experience today in Blacks. I bought a Rab jacket and a Rab gilet. Jacket was on sale and they took 20 percent off because we had NHS discount. Very happy shopper indeed.
February 7, 2025
Unprompted review
Absolutely brilliant service from…
Absolutely brilliant service from Katie! Helped me when trying on the coat and really approachable and more than happy to answer any questions.
I bought two in the end.
Will be back! Thank you xx
February 4, 2025
Unprompted review
Went into blacks Salisbury today
Went into blacks Salisbury today. Had a lovely experience and had lots of useful help from Anja. Very wonderful person and would completely recommend.
February 1, 2025
Unprompted review
Excellent service from James today
Excellent service from James today. Bought a coat, great value and good quality.
February 1, 2025
Unprompted review
It was great James a helpful guy
January 31, 2025
Unprompted review
Excellent Customer Service
Found a pair of climbing shoes in-store today for a great price. Aside from this, I was especially impressed with the impeccable customer service of Tiegan, TJ and James who all went above and beyond to make my experience quick and easy. Will definitely be returning to this store again for all my outdoor needs.
January 31, 2025
Unprompted review
Good in store and web service.
Good in store and web service at competitive prices. Very helpful staff at Salisbury branch. Recently purchased scarpa boots at Salisbury and Berghaus jacket on line.
January 23, 2025
Unprompted review
Blacks salisbury . Excellent service
Went into blacks Salisbury today and was approached by JAMES T . He was very helpful the moment we walked in the door . Despite my late arrival there was still an amazing service and not the normal trying to push me out the door this guy deserves a payrise !! .
Will definitely return to this store many thanks to JAMES T .
January 18, 2025
Unprompted review
Blacks Salisbury
James was very helpful today in Blacks, he offered advice with walking boots for my daughter for her DofE.
January 18, 2025
Unprompted review
Great service today from james and…
Great service today from james and Matt. No problem with bringing my dog in store and clear responses to my questions. Thanks
January 17, 2025
Unprompted review
Prompt and friendly service
Prompt and friendly service, excellent discount. James and Haydn were extremely helpful as was their colleague, whose name I've forgotten.
January 16, 2025
Unprompted review
Really helpful and friendly chap served me and had great knowledge of the products. I found what I wanted and bought it. Perfect
Really helpful chap served me and
January 7, 2025
Unprompted review
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