Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.
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See what reviewers are saying
A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
Company replied
Purchased a pair of merrell walking shoes and brasher walking trousers. Abby was helpful with having to go upstairs to the stockroom to get several pairs in 2 sizes. Had visited with a friend at the w... See more
Company replied
Was served by Mel on the morning of Tuesday 24 March 2026. Mel noticed that I was looking at walking boots and quickly came to assist me. She was very patient and knowledgeable. Having tried on many... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Salisbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17 New Canal, SP1 2AA, Salisbury, United Kingdom
- 01722 447476
4.7
Excellent
462 reviews
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James was so helpful and patient while…
James was so helpful and patient while I tried on lots of walking boots until I found the comfortable Brasher boots. He gave excellent advice on fit and how to care for them. Sarah was very pleasant to talk to whilst James was getting more boots.
January 11, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very helpful staff
Very helpful staff, particularly Abi. Tried on several pairs of boots with different sizes and had really helpful feedback and advice. Would recommend Blacks and a big thank you to Abi as well.
December 30, 2023
Unprompted review
Reply from Blacks - Salisbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Maisie dealt with us in an efficient…
Maisie dealt with us in an efficient friendly manner and we managed to get a larger size from their stock thanks to her help. Very happy with service
December 27, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Helen was great
Helen was great. Fast service. Will use again next time.
December 23, 2023
Unprompted review
Reply from Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
James was exceptionally helpful
James was exceptionally helpful and kind in the Salisbury store today. Cheerful and really went out of his way to help me and the customer before me. 5 star service. Thank you James
December 14, 2023
Unprompted review
Reply from Blacks - Salisbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Buying a backpack for a grandson
Buying a backpack for a grandson. A very good selection.reasonably priced, and a friendly and helpful assistant, Katie.
December 8, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Patient staff
Patient staff, helpful when making returns in what is a tiresome process for partner shops.
December 3, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent customer service
Customer service was excellent at Salisbury branch. I returned a jacket, bought online, to the shop as it was too small. This was completed swiftly and efficiently by friendly staff. My wife needed a fleece to fit a new Berghaus outer jacket. The staff were knowledgeable and proactive, finding a suitable fleece at a good price. Very satisfied.
November 28, 2023
Reply from Blacks - Salisbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Excellent customer service from Katie
Excellent customer service from Katie. Wanted a waterproof coat and she was very helpful and friendly. Thanks very much!
November 28, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Excellent customer service from James…
Excellent customer service from James at Blacks in Salisbury advising on a pair of new walking shoes. He had a great understanding of all technical issues around lots of subjects, not just shoes. Got a fantastic pair of Merrells at a good discounted price.
November 22, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Great service
I had had a rip in a coat which I bought from here about a year ago. Didn't keep the receipt. When I went in for a replacement, not only did they offer a discount as the first coats' seems were badly sewn, but also suggested an emailed receipt do I couldn't lose it this time.
Great service.
October 26, 2023
Unprompted review
Reply from Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Purchasing waterproof jacket
Purchasing waterproof jacket, James was very helpful with information on jackets and happy to say that a cheaper one suited my needs. James then looked on line and found there was a further online discount which was applied to the already reduced sale price. Ran in the jacket in pouring rain today and very happy with my purchase
November 15, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
My husband needed new walking boots and…
My husband needed new walking boots and finds shopping for footwear a nightmare. So going into the Salisbury branch we were well looked after by Thomas with great patience and being so helpful my husband found the right pair for him and very happy with his new boots.
November 11, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service
Excellent service. Very helpful Assistant - Sarah
November 11, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
The staff were very friendly
The staff were very friendly, helpful and informative. We were pleased to find there was a sale on the chairs we wanted so bought a coat and 2 fleeces while the price was right. A great shopping experience
November 8, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Thomas served me in Salisbury
Thomas served me in Salisbury. He was excellent and I was looked after and well advised. KC
November 11, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great shopping experience.
The store had a good selection of hiking boots at competitive prices. Staff were very helpful in providing the information I sought. I was given sufficient time to consider my purchase without feeling pressured.
November 8, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Great service.…
Swapped a pair of Goretex over-trousers that I had bought from a different Blacks store. Quick, easy, no fuss, no quibble.
November 8, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
The assistant
The assistant, her product knowledge & overall customer service,well done assistant 003. 05/11/2023
November 5, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Staff were very friendly and helpful
Staff were very friendly and helpful. Not pushy at all and were clearly knowledgeable.
October 26, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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