Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of af... See more
Company replied
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I had fantastic customer service today. We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide grea... See more
Company replied
Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set t... See more
Company replied
Salisbury Branch. The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to com... See more
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Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Salisbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17 New Canal, SP1 2AA, Salisbury, United Kingdom
- 01722 447476
4.7
Excellent
479 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Katie was very helpful and excellent…
Katie was very helpful and excellent customer service - thank you
March 5, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Salisbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Very helpful and friendly
Got some very helpful advice and guidance from a very nice chap called Rich (store supervisor I think?) and left with exactly what I’d been looking and hoping for. Perfect, thank you 😊 Bob & Lorna
February 24, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Ask for Rich, he's the expert.
Lots of help from Rich when buying running shoes. He found me just the right pair at an excellent price.
February 12, 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Rich was outstanding.
Rich was friendly, polite, humerous and devilishly handsome. He was knowledgeable about what I needed and exactly where to find it all. I bought a torch, carabiner and some powerbanks. Thanks Rich!
February 12, 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Served by Katie today who was extremely…
Served by Katie today who was extremely helpful and courteous. Great deals in the shop and after comparing with mountain warehouse and Cotswolds, we came back to Blacks for all our purchases.
February 16, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Great service to back up great products
Called in looking for a new pair of waterproof walking shoes. Served by Rich, who was warm, friendly, informative and very helpful. Discussed the merits of a couple of options without ever pressing for the sale. Even offered that, if we broke in the shoes at home, we could return if genuinely uncomfortable. Great service which resulted in the sale. I have purchased a number of items recently and good service is always at the heart of what the staff do. Definitely happy to recommend.
February 15, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Rich was so helpful and knowledgeable…
Rich was so helpful and knowledgeable and helped me choose best rucksack and walking shoes for my upcoming 100 km Camino walk in Spain. Very good advice and friendly staff.
February 14, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Served by an extremely helpful member…
Served by an extremely helpful member of staff , Sarah.
Sarah was very patient whilst I was being an indecisive customer,
Even returning to exchange my boots shortly after purchasing.
Great shop and great staff
January 26, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Salisbury store - friendly & helpful
I went to the Salisbury store to do a few size changes & returns after an online order and the member of staff made it very easy and went the extra mile to make sure I had everything that I needed.
January 23, 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Ordered a jacket over the Christmas…
Ordered a jacket over the Christmas break, but still recived prompt service. Thanks to you all
January 9, 2024
Reply from Blacks - Salisbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
I purchased a Eurohike 120L COB…
I purchased a Eurohike 120L COB headtorch (code:EHKAA10474BLK) at Blacks, Salisbury yesterday.
The sealed packaging clearly stated ‘3 x AAA batteries included’ and ‘Remove tab in battery compartment before use’.
I wanted to use the headtorch immediately - so imagine my disappointment when I discovered there were no batteries in the package at all.
Eurohike gave misleading Information and should revise their packaging
January 20, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi ,
Your review has been greatly appreciated.
I am very sorry for your experience with the missing items from your store purchase.
If you want us to investigate this further, please contact us at onlinereviews@blacks.co.uk
Please include your reference TP47084 within the subject and contents, followed by your order number, full name and billing address including postcode.
Regards,
Kedarnath,
Blacks Online Review Team.
Received some good advice
Received some good advice, excellent service including a discount! Wouldn’t hesitate to return to this store. Many thanks James and Steve.
January 14, 2024
Unprompted review
Reply from Blacks - Salisbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
I would like to say how efficient and…
I would like to say how efficient and courteous Katie was, when I visited the shop in Salisbury on Friday 12 Jan 24. Katie was very helpful and suggested different styles of coats for me to try. Keep up your good customer care Katie, it was appreciated.
January 12, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Sarah was amazing
Sarah was amazing, nothing was too much trouble, even though we had her running up and down to the stock room on multiple occasions. We came away with what we needed, and are very happy.
January 17, 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Went looking for a new pair of walking…
Went looking for a new pair of walking shoes. Abi was knowledgeable and really helpful in fetching shoes for me to try on.
Found exactly what I needed.
January 12, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
James was so helpful and patient while…
James was so helpful and patient while I tried on lots of walking boots until I found the comfortable Brasher boots. He gave excellent advice on fit and how to care for them. Sarah was very pleasant to talk to whilst James was getting more boots.
January 11, 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very helpful staff
Very helpful staff, particularly Abi. Tried on several pairs of boots with different sizes and had really helpful feedback and advice. Would recommend Blacks and a big thank you to Abi as well.
December 30, 2023
Unprompted review
Reply from Blacks - Salisbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Maisie dealt with us in an efficient…
Maisie dealt with us in an efficient friendly manner and we managed to get a larger size from their stock thanks to her help. Very happy with service
December 27, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
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