Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of af... See more
Company replied
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I had fantastic customer service today. We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide grea... See more
Company replied
Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set t... See more
Company replied
Salisbury Branch. The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to com... See more
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Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Salisbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17 New Canal, SP1 2AA, Salisbury, United Kingdom
- 01722 447476
4.7
Excellent
479 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Helen was great
Helen was great. Fast service. Will use again next time.
December 23, 2023
Unprompted review
Reply from Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
James was exceptionally helpful
James was exceptionally helpful and kind in the Salisbury store today. Cheerful and really went out of his way to help me and the customer before me. 5 star service. Thank you James
December 14, 2023
Unprompted review
Reply from Blacks - Salisbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Buying a backpack for a grandson
Buying a backpack for a grandson. A very good selection.reasonably priced, and a friendly and helpful assistant, Katie.
December 8, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Patient staff
Patient staff, helpful when making returns in what is a tiresome process for partner shops.
December 3, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent customer service
Customer service was excellent at Salisbury branch. I returned a jacket, bought online, to the shop as it was too small. This was completed swiftly and efficiently by friendly staff. My wife needed a fleece to fit a new Berghaus outer jacket. The staff were knowledgeable and proactive, finding a suitable fleece at a good price. Very satisfied.
November 28, 2023
Reply from Blacks - Salisbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Excellent customer service from Katie
Excellent customer service from Katie. Wanted a waterproof coat and she was very helpful and friendly. Thanks very much!
November 28, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Excellent customer service from James…
Excellent customer service from James at Blacks in Salisbury advising on a pair of new walking shoes. He had a great understanding of all technical issues around lots of subjects, not just shoes. Got a fantastic pair of Merrells at a good discounted price.
November 22, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Great service
I had had a rip in a coat which I bought from here about a year ago. Didn't keep the receipt. When I went in for a replacement, not only did they offer a discount as the first coats' seems were badly sewn, but also suggested an emailed receipt do I couldn't lose it this time.
Great service.
October 26, 2023
Unprompted review
Reply from Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Purchasing waterproof jacket
Purchasing waterproof jacket, James was very helpful with information on jackets and happy to say that a cheaper one suited my needs. James then looked on line and found there was a further online discount which was applied to the already reduced sale price. Ran in the jacket in pouring rain today and very happy with my purchase
November 15, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
My husband needed new walking boots and…
My husband needed new walking boots and finds shopping for footwear a nightmare. So going into the Salisbury branch we were well looked after by Thomas with great patience and being so helpful my husband found the right pair for him and very happy with his new boots.
November 11, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service
Excellent service. Very helpful Assistant - Sarah
November 11, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
The staff were very friendly
The staff were very friendly, helpful and informative. We were pleased to find there was a sale on the chairs we wanted so bought a coat and 2 fleeces while the price was right. A great shopping experience
November 8, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Thomas served me in Salisbury
Thomas served me in Salisbury. He was excellent and I was looked after and well advised. KC
November 11, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great shopping experience.
The store had a good selection of hiking boots at competitive prices. Staff were very helpful in providing the information I sought. I was given sufficient time to consider my purchase without feeling pressured.
November 8, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Great service.…
Swapped a pair of Goretex over-trousers that I had bought from a different Blacks store. Quick, easy, no fuss, no quibble.
November 8, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
The assistant
The assistant, her product knowledge & overall customer service,well done assistant 003. 05/11/2023
November 5, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Staff were very friendly and helpful
Staff were very friendly and helpful. Not pushy at all and were clearly knowledgeable.
October 26, 2023
Unprompted review
Reply from Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Lovely helpful lady
Lovely helpful lady, found a great coat for our son.
October 24, 2023
Unprompted review
Reply from Blacks - Salisbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Quality gear and superb service
The staff at Blacks Salisbury were highly welcoming, and offered me useful and practical advice during my search for a pair of durable, water-proof trainers. I would thoroughly recommend the store to anyone looking for quality gear and impeccable customer service.
October 18, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Went in for walking boots; walked out happy!
Went in for walking boots. Good range and their discounted prices were very competitive. Friendly and helpful staff. Would very happily recommend!
October 18, 2023
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
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