Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... See more
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Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice... See more
Company replied
Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up wi... See more
Company replied
Kelly was super helpful. Looking for a waterproof coat with fleece liner for a teenager whose outgrown kids sizes. Thought it was going to cost a lot more to buy adult size but she found us some optio... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Yeovil
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
22 Middle Street, BA20 1LY, Yeovil, United Kingdom
- 01935 314156
5.0
Excellent
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone in the Yeovil store is…
Everyone in the Yeovil store is fantastic. I keep going back for a reason! Friendly and helpful.
May 17, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Amazing
They were very kind,and happy to help us. Recommend this for travellers preparing for hikes and adventures.
May 16, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hazel listened to my needs and I was…
Hazel listened to my needs and I was able to make an informed choice.
May 13, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Lovely!!
Bought a coat from here today and the staff were lovely, especially Hazel!
May 6, 2024
Unprompted review
Reply from Blacks - Yeovil
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Great experience
Went into look at and possibly purchase waterproof trousers or waterproof over trousers. Kelly asked us if we were okay we described what we wanted. She was very knowledgeable very cheerful and followed the whole process through. A good overall shopping experience would definitely go back again and look forward to be served by Kelly again.
May 2, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I love this shop and everything in it
I love this shop and everything in it, amazing selection, everything you could possibly need for outdoor hiking. The staff are really knowledgable and helpful especially Ben
May 4, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Hazel was very helpful and not pushy
Hazel was very helpful and not pushy, told me about the offers available.
May 3, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Was looking for a new north face coat…
Was looking for a new north face coat…
Visited the Yeovil store and was very kindly assisted by Ben 👍 really helpful and extremely friendly chap
Shall visit again for T shirts soon
April 27, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Great service
I had to Unfortunately return some boots today, Tom served me and was extremely helpful and informative, he was also very polite and patient.
April 28, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Outstanding customer experience
Very helpful staff; with Ben, Tom, Will and Alfie providing great customer service and advice on outdoor equipment. Definitely recommended if you're looking to buy any outdoor equipment as their expertise is unrivalled!
April 27, 2024
Unprompted review
Reply from Blacks - Yeovil
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Brilliant knowledgeable service from…
Brilliant knowledgeable service from Tom both on the phone and then in store. Helped me to find a robust choice of boots for my daily walking and dodgy ankles!
April 27, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Engaging and friendly staff
Engaging and friendly staff, with great customer service, especially from Kelly, thankyou!
April 26, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Half price on waterproofing kit was…
Half price on waterproofing kit was offered in combination with wa waterproof Berghaus jacket. Later when receiving the receipt bu emai i noticed that i payed the full price. Bad Bad Bad
April 17, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Great service from Hazel
Hazel served me today when I popped in to buy some down wash. She was most helpful, cheerful and advised me on exactly what to buy.
Thanks for a great service.
April 16, 2024
Unprompted review
Reply from Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Hazel - Excellent Shop Assistant …
As soon as I entered the shop Hazel asked if I needed any help. Hazel showed me the clothes I was interested in and was welcoming and helpful right through the time I was in the shop. I purchased 2 items thanks to the help and attention Hazel paid to me.
April 15, 2024
Unprompted review
Reply from Blacks - Yeovil
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent customer service and special…
Excellent customer service and special thanks to Hazel. You can not beat face to face interaction, if I had bought the coat on line I would definitely ended up with the wrong size.
April 12, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Awesome retail experience
Love going to this shop, staff are always really friendly and knowledgeable. They can't do enough for the customer and the prices are unbeatable. Thoroughly recommend this branch.
April 13, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
I went into your Yeovil branch served…
I went into your Yeovil branch served by Hazel, she was very helpful kind and introduced the offer. I bought a fold out chair and a half price torch. Very pleased with sale. She was really helpful and didn’t rush me. Thank you
April 12, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Excellent service
I popped in to Blacks in Yeovil to buy some walking boots on Good Friday and was served initially by Ben who was very knowledgeable on walking boots and then by Kelly. Both were really friendly and helpful and I am very pleased with my purchase of the walking boots and spray protectors recommended by Kelly. Thank you
March 29, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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