Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice... See more
Company replied
Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up wi... See more
Company replied
Kelly was super helpful. Looking for a waterproof coat with fleece liner for a teenager whose outgrown kids sizes. Thought it was going to cost a lot more to buy adult size but she found us some optio... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Yeovil
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
22 Middle Street, BA20 1LY, Yeovil, United Kingdom
- 01935 314156
5.0
Excellent
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hazel was very helpful
November 11, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great service
Great service, thanks for searching your stock to find the right size.
November 11, 2024
Unprompted review
Reply from Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent Service
November 4, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Hazel & her manager were very polite &…
Hazel & her manager were very polite & helpful. It is nice going into a shop & be able to try things on
October 31, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent service
Excellent service, very helpful and quickly found me what I needed!
October 28, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Excellent staff that where friendly and…
Excellent staff that where friendly and knowledgeable about the products I was looking to purchase
October 27, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Service above and beyond
Incredible service. Knowledgeable, curtious and professional in every way.
Both Tom and Louise made me feel welcomed and valued as a customer.
Keep up the fantastic work!
October 27, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Louise in Blacks Yeovil store
Louise in Blacks Yeovil store, was great when we chose walking shoes. Her advice on sizes was spot on and on the shoes we were looking at. Her customer service was first class. There was a good selection of shoes to chose from and at good prices. Will certainly shop there again.
October 26, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Always friendly and extremely helpful…
Always friendly and extremely helpful at Yeovil blacks. Genuinely can't knock them!
Their range is very good too.
October 27, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Excellent and polite service
Excellent and polite service. I was able to buy everything I needed. I would recommend Blacks without hesitation. Thanks to Louise
October 16, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Went into Yeovil branch today to look…
Went into Yeovil branch today to look at walking boots. Had plenty of help and good advice from Louise, many thanks for your patience, I am very happy with my purchase.
October 21, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Bought 2 pairs of walking boots
Bought 2 pairs of walking boots. Tom was excellent. Very helpful, informative and patient. We normally look at other shops before buying but on this occasion did not hesitate to buy there and then because of Tom's assistance.
October 17, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Prompt
Prompt, polite and professional service won the day for me. FYI the lady who served me was called Hazel.
October 20, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Reply from Blacks - Yeovil
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Knowledgeable and friendly staff.
October 10, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Hazel was very friendly and helpful
Hazel was very friendly and helpful, explaining relevant offers and deals.
Will come again
October 10, 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Hazel was very helpful this morning…
Hazel was very helpful this morning with my purchase. Very knowledgeable
October 10, 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.