Blackview Reviews 

3,894
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall due to widespread reliability and support issues. Customers frequently encountered faulty products, unexpected hardware failures, screens breaking, and poor battery life shortly after purchase. Consumers also described customer service as entirely unhelpful, extremely slow to respond, and dismissive when handling warranty claims. Buyers often felt ignored or blocked when trying to resolve their problems through official communication channels. Though some reviewers were happy with certain durable models and appreciated the helpful assistance, others faced ongoing technical challenges. A few users noted that getting spare parts or proper repairs proved exceptionally difficult and expensive.

What people talk about most

Product

Clients share ambiguous opinions on product, highlighting both durable features and significant hardware... See more

Customer service

People report negative experiences with customer service, noting that after-sales support is extremely slow... See more

Quality

Customers had negative experiences with quality, expressing deep disappointment over hardware failures that... See more

Price

Reviewers mention negative feedback about price, expressing frustration over unexpected financial burdens and... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing deep frustration with unresponsive channels and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a BL8000 for my partner for Christmas at the end of November. Arrived within a week, NOT WHAT IS SHOWN in video reviews though so BUYER BEWARE! the company have been the opposite of helpfu... See more

Company replied

Rated 2 out of 5 stars

Ar using black iew phones for nearly ten year without issue the one time I had an issue I was severely disappointed with the customer service. After carrying out the tests requested with the night vis... See more

Rated 2 out of 5 stars

Good phone software is annoying. Be prepared to have adware included with the phone. System wallpaper and sports notifications are forced on and cannot be turned off.

Company replied

Rated 4 out of 5 stars

Bought a Hero 10 (flip phone) for the UK, phone looked great but had problems immediately with the screen making the phone unsusuable. However, my good review here is based on the company overall. The... See more


Company details

  1. Cell Phone Accessory Store
  2. Cell Phone Store

Written by the company

Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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2.5

All reviews

(3,894)

115 reviews in the last 12 months

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Rated 1 out of 5 stars

Unprofessional Response to Warranty Item

I bought a Blackview Tab80 for my son in December on eBay. The Tab comes with 12-month warranty.
The Tab stopped powering up about 6 days ago and I contacted Blackview via eBay. I was given suggestions on how to reset but non worked.
We kept going back and forth for 5 days.
This is the last message I got from them yesterday "Hello, sorry about that,we provide you with 3 solutions.
First, you can return it to China, we will fix it for you for free, and then send it to you for free.
Second, if you don’t want to go back to China, you can return to local warehouse and then accept an 80% refund.
Third, or if you pay 50% of the fee, we will send you a new one.
How can these be options for item with warranty?
This isn't fair and my son needs his Tab and kept crying about it.

February 22, 2025
Unprompted review
Rated 3 out of 5 stars

Have been using my BV 6300 pro since…

Have been using my BV 6300 pro since 2023 the performance is on point. Camera,water resistant feature and very fast and efficient on the internet it's a good gadget for me. The only challenge has been the mouth piece it's not been working for sometime and we don't have a repair center in our country otherwise it's fine for me. Thankyou.

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

Blackview doesn't deliver on promises

I purchased the Blackview 9000 phone in late 2025. Android Auto and NFC have never worked properly. Did all my own 'fixes' new USB cable, software updates etc but didn't improve. contacted the company, I have had replies from a robot, frustratingly it doesn't seem to read my emails and asked me to do things I had already done. The last reply was a complicated list of IT steps to follow, including backing up my phone, way beyond my IT ability, or that of my friends. This phone doesn't do what it is advertised to do, and the camera is pretty terrible. I would put up with it, except the Android Auto issue is driving me nuts.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

I recently purchased a tablet from the Blackview shop, and my overall experience was excellent. The website was easy to navigate, with clear product descriptions and specifications that helped me make an informed decision. The ordering process was straightforward, and I received timely updates about my purchase.

Shipping was faster than expected, and the tablet arrived well-packaged and in perfect condition. Customer service was responsive and helpful when I had a few questions about the device. They provided clear answers and ensured a smooth shopping experience.

Overall, I’m very satisfied with both the product and the service from Blackview. I’d definitely recommend this shop to anyone looking for quality devices at competitive prices.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and competitive prices

Blackview have great products at affordable prices. They are very competitive with prices but aren't too expensive either. I've also seen things on the Blackview phones that my top of the range Samsung didn't have!

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality product

I am really happy with my recent purchase. I have bought Blackview tablet and it's fantastic. Solid build quality, smooth performance and a great battery life. Perfect for everyday use!

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great value and quality phone

I purchased a Blackviee Wave 8C after having paid for 2 screen replacements on my Samsung S24 Ultra in the past year.
The Wave 8C cost far less than a single screen replacement for my Samsung and is ideal for using at work.
I was amazed to find that the phone has a 3.5mm headphone socket, a micro SD expansion slot, dual SIM card capability and is even supplied with a decent protective rubber case!
Build quality is excellent and the phone feels nice to hold. Call quality is also great and the phone lasted me all day with quite demanding use.
I will definitely consider Blackview when I need to purchase another phone.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

I purchased a magnetic game from Blackview and he loves it. It's really simple and well made. It came on time and exactly as described so I'm very happy.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and affordable phone

I’ve been using blackview phone for a couple of years now and it’s great. I use it mainly for text and calls, social media accounts, and received and send emails.

Battery is fine. I charge my phone every night and last for a day depending on how I use it for that day. So far so good, I’m looking to upgrade my Blackview phone soon.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good value tablet

Good value tablet. Easy to set up and use. Perfect for kids apps and for them to access school homework apps on. Seems well built and the battery lasts well.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

I am currently using BlackView smart…

I am currently using BlackView smart watch W60. This is truly amazing. Long battery life, strong build quality and attractive design. store has always been cooperative. I recommend everyone buying BLACKVIEW PRODUCTS.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

In need of electrical equipment

In need of electronic equipment, You get to the right place where everything is great and satisfies The customers. Not only the products but customer care services attract people Here.
You're welcome

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great tablet at good price

I got the Blackview tablet for my daughter year and a half a ago. It was nearly half price of the branded one on a high street. The tablet still holds its battery well, the battery wasn't the greatest from begging but I'm so surprised it's as good now as on a purchase date. Same with the performance, still delivers well. We look forward to years to using it.

February 13, 2025
Unprompted review

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