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See what reviewers are saying

Rated 1 out of 5 stars

I opened an account here, but never deposited. Now they continue to spam me with emails about their bankruptcy proceedings, and makes me wonder if they included my name in the court filing for the peo... See more

Rated 1 out of 5 stars

THIS BUSINESS SUCKS IVE BEEN WAITING 5 BUSINESS DAYS AND STILL CANT WITHDRAW AND THE MARKETS ARE BULLISH. READ FINEPRINT BEFORE MAKING AN ACCOUNT WITH THESE PEOPLE Literally I don't know why I chose... See more

Company replied

Rated 1 out of 5 stars

BlockFi uses arcane nuances in their agreements to rip off customers. I've discovered the BlockFi charge card is all of a sudden, not a BlockFi product. That is, BlockFi can freeze my crypto balance... See more

Rated 3 out of 5 stars

I want to like Blockfi more than I do but there are a number of limitations/issues that cause concern. - while Blockfi says it does not charge trading fees, EVERY purchase I have made for BTC & ET... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Earn interest. Buy Bitcoin. Borrow USD. Grow wealth. Do more with your crypto.


Contact info

You should know

1.5

Bad

TrustScore 1.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

One free withdrawal on any crypto and…

One free withdrawal on any crypto and stable coin in a month. Great company. So far so good (1+year so far)!

October 16, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thank you for the great review Tony! We greatly appreciate it!

Rated 4 out of 5 stars

Great customer service.

Initially I had a bad experience during the withdrawal process. There was a large fee in relation to my withdrawal however I was contacted by Ben from BlockFi and I was credited back nearly my whole fee and we got round the issue. Will be using in the future.

October 14, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Daniel, thanks for taking my call today. It was a pleasure speaking with you and we're glad to have you onboard with us here at BlockFi. If there is ever anything we can do to help you, don't hesitate to reach out: +1(646) 779-9688
Thanks again!

Rated 5 out of 5 stars

Best services of any crypto trading site.

They provide the best services of any trading platform.
5% interest on my Ether. Cheap loans, no trading fees, lots more. They have my trust and more.

September 23, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thanks so much for the stellar rating & review! We love making our clients happy!

Rated 1 out of 5 stars

Blockfi are bloody crooks

Blockfi are bloody crooks
Very Slow withdrawals, takes days
High fees
Low rates paid on crypto

August 1, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thank you for the feedback Badshah! We are actively working to find ways to increase speed of withdrawals while also remaining secure in order to protect our clients.

Clients get 1 free stablecoin and 1 free crypto withdrawal per month which resets on a monthly basis. Our Client Services team would be happy to address any additional concerns you may have and can be reached at https://blockfi.com/contact/

Rated 2 out of 5 stars

Terrible withdrawal experience.

I've used BlockFi for nearly a month now, and I've had two attempts of withdrawal, the first one was free and relatively smooth, the fund hits my wallet within 48 hours. However the second attempt was a disaster, I submitted the withdrawal request on 25th July, received the identify verification email and done it, two days later, the request was still in pending status, then I raised a ticket through their AI customer service bot and received one email from their CS team on 29th saying I was randomly picked for additional verification for my withdrawal, so I have to do the verification once more which I completed as well. It's 30th today and my request is still in pending status and I have no idea when this will be sorted. By the way, the second withdrawal is not free, BlockFi charged 10usd for this which is unacceptable IMO based on my experience.

July 30, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Hey there! Thank you so much for taking the time to provide feedback. As stated in the withdrawal process, most withdrawals are processed on the next business day by 8pm after clearing any security holds. Some withdrawals may also trigger additional verification, and if not completed promptly, could cause your withdrawal to be delayed. This security protocol is in place for the benefit of clients to protect your assets and ensure they are safely and correctly returned to your exact wallet. While we acknowledge this may cause a slight inconvenience, we have to find a balance between speed and security. We also provide our clients with one free stablecoin and one free crypto withdrawal per calendar month. We truly apologize for any inconvenience or confusion. Thank you so much for being a valued BlockFi client!

Rated 3 out of 5 stars

Slow Withdrawal Process

I have been a BlockFi client for some time now and overall my experience has been positive. However the withdrawal process in transferring (USDT) to my wallet address takes about two business days. In the world of crypto this is exceptionally slow. If I wanted to wait two days+ to move my assets around I'd walk into a bank.
Every other exchange I've used has completed withdrawals within 3 hours or less, why so slow BlockFi?

The official line is "it's for my protection", well if I wanted this level of hand-holding I'd of stayed within traditional finance.

July 27, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Hi Chris. Thank you for taking the time to write a review. While we acknowledge that our withdrawal process may cause a slight inconvenience, we have to find a balance between speed and security. We always appreciate your feedback. Thank you so much for being a valued BlockFi client!

Rated 1 out of 5 stars

US state authorities have opened a new…

US state authorities have opened a new front in the regulatory crackdown on the cryptocurrency business, taking aim at BlockFi, a company that has raised $14.7bn by offering interest-bearing crypto accounts.

In recent days Texas, New Jersey and Alabama have alleged the accounts amounted to an unregistered offering of securities. New Jersey ordered the company to stop offering the product from July 29, and the other US states threatened to take similar steps unless BlockFi could dissuade them.

“Our rules are simple: if you sell securities in New Jersey, you need to comply with New Jersey’s securities laws,” Andrew Bruck, the state’s acting attorney-general, said on Tuesday. “No one gets a free pass simply because they’re operating in the fast-evolving cryptocurrency market.”

New Jersey-based BlockFi said in a tweet its interest-bearing account “is not a security” and believed it was “lawful and appropriate for crypto market participants”. It added: “We remain steadfast in our commitment to fight for consumers’ rights to earn interest on their crypto assets.”

The regulatory flurry at the state level was particularly significant because it came as national authorities in Washington have been scrambling to formulate rules for cryptocurrencies.

There are real bipartisan concerns about investor protection

Alexis Goldstein, Open Markets Institute
Political observers noted that until July 16, the New Jersey attorney-general’s office had been headed by Gurbir Grewal, who has left the elected post to run the enforcement division of the Securities and Exchange Commission, making him a key figure in the emerging federal response to crypto.

The other intriguing aspect of the BlockFi clampdown was that it involved states on either side of the US political divide. New Jersey is a blue state. Alabama and Texas are red. Bipartisanship on cryptocurrencies, at least on some level, seemed a possibility.

“It is an unusual group of states,” said Alexis Goldstein, director of financial policy at the Open Markets Institute in Washington, adding: “There are real bipartisan concerns about investor protection.”

BlockFi received a $3bn valuation in March from investors including Bain Capital Ventures and Tiger Global Management and is reportedly seeking funds at a valuation as high as almost $4.8bn. The company said in March it was on track to produce more than $500m in yearly revenue.

The state regulators said BlockFi offered an “attractive” annual interest rate — of up to 8.6 per cent, according to the Texas filing — in return for deposits of cryptocurrencies such as bitcoin and ethereum in its BlockFi Interest Account, or BIA. As of March 31, the deposits amounted to “the equivalent of $14.7bn”, according to the New Jersey authorities.

BlockFi “then pools these cryptocurrencies together to fund its lending operations and proprietary trading”, the New Jersey filing said. It added that “BlockFi is free to use those assets as it sees fit, including commingling cryptocurrency with those of other BIA investors”.

July 24, 2021
BlockFi logo

Reply from BlockFi

Hi Dav! The assets all clients hold with BlockFi are secure and we remain fully operational for all our existing clients worldwide, who will continue to have access to all products, services and assets on the BlockFi platform. At BlockFi, the responsibility to protect our clients, our staff, and our systems is built into our DNA. Managing risk and security isn’t just an afterthought--it’s our default operating model and the keystone of our culture

Rated 5 out of 5 stars

Love it but really sad about the coin…

Love it but really sad about the coin choice being so low, really would like to have my cardano in Blockfi.

July 22, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thank you Mike for the fair review! As continue to grow we plan on adding as many cryptos as possible. Cardano is one of our most highly requested assets by far. Keep an eye on our Twitter for our latest offerings as well as future plans!

Rated 5 out of 5 stars

Love being able to earn interest on my crypto!

Passively earning interest on my crypto and my USD backed stablecoin is such a game-changer. The app is easy to use and every time I've had a question, response has been quick and painless. Excited to start earning Bitcoin on my BlockFi credit card!

July 21, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thank you for the five-star review and amazing feedback Samantha!

Rated 5 out of 5 stars

BlockFi is a great company

BlockFi is a great company, with an amazingly driven team. Love being a client and earning interest with them.

July 21, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thank you for the amazing review Frank! We greatly appreciate it.

Rated 5 out of 5 stars

Makes it so easy

Makes it so easy!
BlockFi makes the entire crypto experience so easy! From the simplicity of the platform, the clarity of the dashboards and the easy of moving money in and out, it's great. Can't beat the rates too.

July 21, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thank you for the great review of BlockFi! We are happy to hear that you are having a great experience with our products and platform.

Rated 5 out of 5 stars

I downloaded BlockFi a few weeks ago

I downloaded BlockFi a few weeks ago. The KYC process was a bit cumbersome, but otherwise has been a great experience to buy crypto and earn a high yeild.

July 21, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thank you for the great review of BlockFi, Erin!

Rated 5 out of 5 stars

BlockFi is the GOAT

BlockFi is the most secure platform out there! Excellent client service as well.

July 21, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thank you for the amazing feedback, Michael! We greatly appreciate it!

Rated 5 out of 5 stars

Top notch customer service

Top notch customer service - so happy with BlockFi!

July 21, 2021
Unprompted review
BlockFi logo

Reply from BlockFi

Thank you for the great review Nicole! We greatly appreciate it!

Rated 5 out of 5 stars

My interactions with block 5 customer…

My interactions with block 5 customer service have been top-notch. I'll questions answered and resolved in a timely manner.

July 14, 2021
BlockFi logo

Reply from BlockFi

We are happy to see that you had a wonderful experience with BlockFi.
Thank you for the great review Jeff! We greatly appreciate it!

Rated 5 out of 5 stars

Nice program!

I really like this program and what it does! Keep up the great work!

June 30, 2021
BlockFi logo

Reply from BlockFi

Thank you Carson for your amazing review! We greatly appreciate it.

Rated 5 out of 5 stars

Thumbs up

Holding stablecoin here for the interest rate is superior than any local financial institution

June 30, 2021
BlockFi logo

Reply from BlockFi

Thank you for the great feedback! We appreciate it Noah (:

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