bloobloom Reviews 1,126

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and incredibly helpful, often going above and beyond to assist with frame selection and eye tests without being pushy. Many appreciate the professional and efficient service, highlighting the smooth user experience and the personalized attention received. However, some people were dissatisfied with the product and service, citing issues with incorrect prescriptions that led to blurry vision or discomfort. A few reviewers also mentioned problems with after-sales support, including frames that were uncomfortable or faulty, and a lack of resolution for these issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

People report positive experiences with product, particularly praising the stylish and unique designs,... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and efficiency of the... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the helpful, professional,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first in-store experience with Bloobloom has been great, Badereddine was very attentive and helpful whilst still giving me the time and space to make my own decision about the styles I liked. The s... See more

Company replied

Rated 5 out of 5 stars

Friendly & knowledgeable people. Being very nervous Martin immediately put me at ease & picked the frames I desired just by my description! The eye test wasn’t rushed, very thorough & everything ex... See more

Company replied

Rated 5 out of 5 stars

Lovely, smart store presenting affordable, yet stylish eyewear. All the staff were very friendly and approachable but in particular San who helped me. He recommended styles but also let me get o... See more

Company replied

Rated 5 out of 5 stars

I visited the White City store and had a fantastic experience with Hana. She made me feel so welcome after a poor, sales-aggressive experience at another optician. Her knowledge was amazing, consideri... See more

Company replied


Company details

  1. Glasses Store

Written by the company

Prescription glasses and sunglasses from £95, all in. For every pair sold, a pair is donated to someone in need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff advisor at flagship store…

Great staff advisor at flagship store in Covent Garden. He was brilliant

March 22, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Cam,

Thank you for the lovely feedback! Really pleased our Covent Garden team looked after you so well 🌟

Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Great experience

The store and selection were excellent, and the prices and quality are unbelievably good. Deshanee, who helped me, was incredibly friendly, knowledgeable, and genuinely interested in finding the right glasses for me.

March 22, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Rory,

Thank you for the wonderful feedback! We're pleased to hear Deshanee made such a great impression 😊
She'll be happy to hear your kind words.

Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Experience in Bloobloom

I wanted to purchase sunglasses for sometime and just happen to stumble across Bloobloom, I walked in and was approached by Hafsa who greeted me with a smile and asked me if I needed anything just ask, a few moments went by deciding which sunglasses I would buy and I made a decision with the truly fantastic help of Hafsa who’s customer service was of an amazing standard.

March 21, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Micky,

Thank you for your feedback! We're really pleased Hafsa made your visit so enjoyable and helped you find the perfect pair. She'll be delighted to hear this.

Enjoy your new sunglasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Always fantastic customer service

Always fantastic customer service. Emmanuel was so kind and helpful, offering great guidance.

March 21, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Lucy,

Thank you for the lovely feedback, we are really pleased Emmanuel looked after you so well! 🌟

Hope to see you again soon.

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Wael was incredibly helpful and I mean…

Wael was incredibly helpful and I mean genuinely genuinely helpful

March 8, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Ivan,

Thank you for the kind words! Wael will be really happy to know his help made such an impression 😊

We hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

BlooBloom experience ⭐️⭐️⭐️⭐️⭐️

From the moment I walked in the store I felt a welcome energy. Emmanuel was friendly and professional helping me with checking in for my appointment whilst waiting for the Optometrist. After my eyes had been tested he had a great choice of frames for me to look at without me even telling him what I was looking for. So much so, I chose 2 pairs he suggested.

The Optometrist was also great explaining the changes in my eye sight and advising me on my best option for lenses.

March 21, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Lerato,

Thank you for such a lovely review! We're really pleased Emmanuel and the team made you feel so welcome from the start ⭐️ The team will be delighted to hear this.

Hope you love them when they arrive!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Amazing experience at Kings Road Branch

Had a really great experience at the Kings Road branch, very friendly and helpful staff that allowed the time to try on lots of frames and were not pushy trying to up sell. A far better experience than other high street opticians. Amazing range of frames and very reasonably priced. Also love that there is home delivery. Also thank you to Roberto for being great.

March 15, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Conor,

Thank you for this great review! We're happy to hear the Kings Road team made the whole experience so enjoyable 😊 Roberto will be thrilled to hear your kind words.
Hope you love your new frames when they arrive!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Abdul was very competent and helpful

Abdul was very competent and helpful. Great place and service.

March 19, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Sabina,

Thank you for the lovely feedback. We are really pleased Abdul took good care of you! 😊
Hope to see you again soon.

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Really good reception as I walked into…

Really good reception as I walked into the store in Spitalfields, a man named Emmanuel served us and was very attentive, calm and his colleagues also were helpful and supportive.

Great experience overall.

March 18, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Ossie,

Thank you for the kind words! Really happy to hear Emmanuel and the Spitalfields team made you feel so welcome 🙌 Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Amazing store, lovely experience

Went into the store in Westfield and I was served by a lady called Dua. She was super friendly, helpful and patient, showing me all options they have available. The customer experience was great and relaxing, she helped me choose which pair to buy and which frames fitted my face shape with no pressure selling. Would recommend!

March 5, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Lewis,

Thank you for the lovely feedback! We're really pleased Dua made your visit to Westfield so enjoyable and pressure-free, she'll be delighted to hear this 😊

Hope you love your new frames!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Exceptional service and beautiful frames Marylebone store

I went to the Marylebone store just to try on some sunglasses, and the tall blonde assistant was incredibly lovely. I ended up going back the next day for an eye test and purchased two pairs of glasses.

Not to mention, the glasses are all stunning, each one more beautiful than the last,
and they suit every style and face. The eye test was very professional, and my assistant was truly amazing. Kindness really does the job and customers do come back :))

March 14, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you for this wonderful review! Really pleased to hear that the team at Marylebone made such a great impression! 🌟 It's lovely that you came back the next day, and we hope you absolutely love both pairs.

See you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Consistently Amazing!

This is my 6th pair of glasses.
The Canary Wharf team team treat me like family.
The quality of the glasses are superb.
The service is impeccable.

March 15, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Hafiz,

Thank you so much, 6 pairs, that means the world to us! 😊
The team will be thrilled to hear this.
See you for number 7!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Highly recommend :)

Amazing glasses - really well laid out in the store and great options to choose from. Abdul was so helpful and clear about costs - found it a really pleasant experience to be helped by him - thank you! Would highly recommend :)

March 16, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Ellie,

Thank you for the lovely feedback! We're happy to hear Abdul made the experience so smooth and straightforward. We'll pass your kind words on to him 😊

Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

I went into Spitalfields bloobloom…

I went into Spitalfields bloobloom store today where I was served by Emanuel. The store has a great choice of glasses and the prices are amazing . Emanuel was very knowledgeable and explained the choices of lens to me . I was really impressed with the offer of buying 2 frames and lens and getting £40 off , which I decided to do . Also getting these posted to your door is great . If you’re looking for some trendy frames at a great price I highly recommend Bloobloom .

March 15, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Joanne,

Thank you for the lovely review! We're pleased to hear Emanuel made the whole process so clear and helpful. We'll pass your kind words on to him 😊
Great choice to go for two pairs! Hope you love them when they arrive.

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

My first experience in Bloobloom

My first experience in Bloobloom, compared to other opticians I’ve been too is highly recommendable! They have a great selection of frames and colour ways. The optician herself was very knowledgeable and thorough. I got assisted by Wael to select my frame, he couldn’t have been any more helpful with picking the perfect pair.

March 14, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Jamie,

Thank you for choosing bloobloom for your first visit. We're really pleased it lived up to expectations! 😊 It's great to hear the eye test was thorough and that Wael helped you find the perfect frame. We'll pass your kind words on to him.
Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

It was lovely

It was lovely. The sales assistants - Zza Zza, Sholak, Taylor and Emmanuel were all lovely. I enjoyed visiting the Spitafields store by chance. Got the Angel and intend to get the Fan also 💁🏾‍♀️

March 11, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Kemi,

Thank you for popping into our Spitalfields store! We're happy to hear that the team made your visit such an enjoyable one. We'll pass your kind words on to them 😊 Great choice with the Angel, and we can't wait to help you find the Fan too!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

A newbie to needing glasses

A newbie to needing glasses, I walked into bloobloom at Canary Wharf and was greeted by Zozo. The store is calm and relaxing, and everything is laid out logically (by frame shape and size rather than in a hodge podge collection by brand names like in other stores). The service was really warm and attentive but also relaxed and zero pressure. Zozo and his colleague helped me pick out what I liked, rule out what I didn't and settle on a pair of glasses that I love. Everything was really clearly explained in terms of the 30 day exchange/returns window and offers available on a second pair. The order and collection process was clear and you can follow progress online. The presentation of the glasses when you get them is a lovely touch, they've thought of all the details. I have every confidence that if I need to pop back for any reason, adjustments etc, I'll be given a warm welcome. Prices are also really reasonable. Really highly recommended!

February 25, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Natalie,

Thank you so much for this thoughtful review! We're really pleased to hear that Zozo and the team made your first glasses experience such a positive one 😊
We'll pass your kind words on to them. Enjoy your new glasses, and we hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Ordered my first pair of prescription…

Ordered my first pair of prescription glasses from here. Thank you Yasmin for the very kind welcoming and great customer service!

March 13, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Saphwat,

Thank you for choosing bloobloom for your first pair of prescription glasses. That means a lot to us! We'll pass your kind words on to Yasmin 😊 Hope you love them when they arrive!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Effortless

I just collected my new glasses from the Bloobloom store in Canary Wharf, and I couldn’t be happier! Abdul was an absolute star. They fit my face shape beautifully, the lenses are spot-on for my prescription, and they look even better than I imagined. The whole process from trying them on to collecting them was smooth and stress-free thanks to the fantastic team. If you’re looking for eyewear in Canary Wharf, Bloobloom is the place to go — Abdul and the crew will sort you out perfectly. 5 stars all the way!

March 13, 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Guzel,

Thank you for such a lovely review! We are pleased that the team made the whole experience so smooth, and we'll be sure to pass your kind words on to them 😊

Enjoy your new glasses!

Kind regards,
The bloobloom Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look