I had a VERY disappointing experience…
I had a VERY disappointing experience with Blood Toyota.
I was originally taken here by RACV after my car became undriveable due to an issue linked to the inverter cooling system. I paid around $500 for repairs and was told the problem had been resolved. Less than 70 km later (within 50 minutes of leaving) the exact same warning lights came back on.
Before even returning, I had raised a very specific concern over the phone: I asked whether the inverter cooling system had actually been checked and properly addressed, as this was the root cause of the breakdown. That concern was dismissed, and it did not seem like it was ever communicated to the technicians working on the car. This highlights a serious disconnect between the front-facing staff and the actual mechanical work being carried out.
While at another Toyota service centre trying to fix the issue, I spoke with the second-in-charge manager, Rhiannon, over the phone. During that call, her tone was raised and dismissive, and I felt like I was not being believed. I was clearly distressed trying to explain that the exact same fault had returned almost immediately, yet I was told that it was unlikely anything would be rectified that day... despite there still being hours left before closing. This came across as pressure to accept the situation rather than any attempt to take responsibility or assist.
It was only after she spoke directly with the technician at the other Toyota service centre that the issue was finally acknowledged. At that point, they agreed to cover the cost of the part that should have been addressed in the first place.
The second service centre diagnosed the issue immediately and confirmed it was the same error code that had already been identified before I was even sent to Blood Toyota. This raises serious concerns about the quality, thoroughness, and competence of the original repair.
Overall, this experience reflected poor management, ineffective communication between staff and technicians, and a failure to listen to clear, relevant information provided by the customer. Based on my experience, I would not recommend this service centre.
