Bloom & Wild UK Reviews 

74,268
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,835 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the flowers, noting they often arrive in bud and bloom beautifully, lasting for weeks. Many appreciate the reliable delivery service, with items frequently arriving on time, sometimes even earlier than expected, and the convenience of letterbox delivery. People also highlight the easy ordering process and excellent customer service, which readily resolves issues. However, some customers also noted issues with product quality upon arrival, describing flowers that looked wilted or did not match website pictures. Additionally, a few other people also felt that delivery was not always reliable, with some orders arriving late or not at all, despite specific delivery dates being requested.

What people talk about most

Product

Customers had positive experiences with product, often praising the beauty, longevity, and freshness of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the reliability and punctuality... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the freshness,... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and quick, with many... See more

Service

Users describe positive interactions with service, highlighting it as excellent, courteous, and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Bloom & Wild. They always have something whether flowers and/or gifts which suit a gift. Their Website shows clear pictures of available items and for flowers, the stages of arrival and full bl... See more

Rated 5 out of 5 stars

I have been gifted flowers from this company which lasted much longer than others from different providers. The flowers come into their own after about two days in a vase, opening up and displaying t... See more

Rated 5 out of 5 stars

Bloom and wild are a rarity. I made a mistake with my order and they corrected it for me and went beyond what I could of expected.. Their customer service is exceptional, they replied quickly and sent... See more

Rated 5 out of 5 stars

I have been using Bloom & Wild for a while now not only for friends and family, but also for work related acknowledgements. Always good quality flowers and amazing value for money. They last for age... See more


Company details

  1. Flower Delivery
  2. Corporate Gift Supplier
  3. Dried Flower Shop
  4. Florist
  5. Flower Market
  6. Gift Shop

Written by the company

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly. As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

Bloom & Wild Flowers

Written by the company

Free next-day delivery
Special occasions can really creep up on us all. That’s why you can order up to 5:30pm (Monday-Friday) for free next-day delivery to most parts of the UK. Phew!
From bud to bloom
So that our flowers are the freshest you’ll find, we pick them when they’re still in bud and send them straight to you. This means you get to enjoy them in your home for longer than others.

Happiness Guaranteed

We're here to help

We're here to help
We treat every order like it's our own. So if something isn't 100% perfect, our Customer Delight team will always go the extra mile to make it right.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74K reviews

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4.6

All reviews

(74,268)

9,435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service and flowers!

I have ordered flowers from Bloom and Wild on numerous occasions and have always had exemplary service and the recipients have always loved and appreciated their gift. Would highly recommend this company.

July 28, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service

I've been buying gifts from Bloom & Wild for years, and I've always had a great experience. They offer a fantastic range of products, and their customer service team is consistently friendly, helpful, and efficient. While their prices can be a little high at times, they regularly have offers and discounts that make their products much more affordable. As a lovely surprise, they even sent me a free bouquet as a thank-you for being a loyal customer. It's a thoughtful touch that really shows they value their customers. I'll definitely continue using Bloom & Wild and would happily recommend them.

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed with the freshness of the…

Disappointed with the freshness of the flowers and the size of the arrangement. Will never use again 🙁as it was a special birthday I expected more 😢😢 and they didn’t turn up till 4pm which was not mentioned on the delivery notes.

August 1, 2026
Unprompted review
Bloom & Wild UK logo

Reply from Bloom & Wild UK

Hello Elaine, thank you for taking the time to leave us a review, although I am sorry to hear you've been a little disappointed with your gift. 

We'd like to look into this for you, so please do pop us an email at hello@bloomandwild.com with your order number and any photos of the arrangement you have, at your earliest convenience. 

Lauren at Bloom & Wild 🌸️
(sent via mail)

Rated 5 out of 5 stars

"The Bonnie"

I have received a bouquet called "The Bonnie". Lovely shades of pink, yellow and mauve. So beautiful. Received on time and delivery occurred as scheduled.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

I had a Very frustratingly poor experience

I had a poor experience. I had ordered a gift and received confirmation that it would arrive to the person today. Well it didnt and no email notification
Very difficult to actually speak to a person. Spent 35 mins on their chatline and got dropped off 3 times before they gave me a refund. So infuriating as Chatlines have their limitations! Grrrr

August 1, 2026
Unprompted review
Bloom & Wild UK logo

Reply from Bloom & Wild UK

Hello Cissie, thank you for taking the time to leave us a review, although I'm sorry your gift arrived a little later than expected and you had trouble getting in contact with us. 

I do hope we've now managed to put things right for you, but of course, if you'd like to discuss this further, please do pop us an email directly. 

Lauren at Bloom & Wild 🌸️
(sent via mail)

Rated 5 out of 5 stars

Exceptional

Exceptional customer service and flowers. Always beautiful and I would not use another company to send flowers. They arrived in bud so give them a day or 2 to open plus they last longer as well

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Bloom & Wild many times now…

I have used Bloom & Wild many times now and always find them to be affordable, great quality and beautiful flowers.

I had some letterbox flowers that were due to be delivered yesterday for a family member and unfortunately Royal Mail decided not to post them. Before I even had the chance to reach out to Bloom & Wild myself as I fully intended to, they emailed me to apologise and were more than happy to rectify as soon as possible.

As it turned out, the postman realised they were flowers and redelivered today rather than Monday but the customer service team were quick to respond and more than happy to do whatever is needed to resolve the issue.

This is why I will continue to use Bloom & Wild. Fantastic customer service! Thank you

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Birthday Orchid

Hi, excellent customer service, replaced my dying orchid immediately, however on further inspection the orchids seem to have a plug close to the roots which holds water and is commonly called the ‘death plug’, orchids need free draining and airflow to thrive, you can’t see this on delivery so would advise removing asap to enjoy the plant for longer
Thanks again for being great at replacing my plant, much appreciated.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing costumer service

Amazing costumer service, no issues when ordering and this isnt my first order!
Customer service department is also great at problem solving and solutions which i’m grafeful for!
Would defo buy again!

July 31, 2026
Unprompted review
Rated 2 out of 5 stars

Cĥeap abd ugly…

Ordered a cĥeaper bunch and cheap they are!!:what was supposed to be a flowy, wild flower look but greenery is Eucalyptus... so badly suited to the arrangement. They can't even admit their mistake!
Nothing more disappointing than ordering florist quality flowers to receice a bunch no florist in right mind would put together!!
Mo I don"t want replavements or discounts - was a test... and would not want my friends or family to receive that poor product!!

July 31, 2026
Unprompted review
Bloom & Wild UK logo

Reply from Bloom & Wild UK

Hi Liz,

Thank you for taking the time to leave your review.

I am so sorry to hear that you were disappointed with your bouquet. That is certainly not what we want to happen.

So we can take a further look into this and help put things right, please can you pop us an email to support@bloomandwild.com? If you could please include reference number 5255086,  order ID, and the delivery postcode, this will help us locate the order in our system.

If you have the opportunity to include any photos of the bouquet, it would be really helpful if you could add this to your email.

We absolutely want to help so hope to hear from you soon.

Best regards from Bloom and Wild
(sent via mail)

Rated 5 out of 5 stars

Great range of gifting options

Great range of gifting options, not just flowers and also a wide variety of cards for messaging. Reasonable, value for money prices and an excellent delivery service. What’s not to like about this company?

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had ordered a letterbox bouquet of…

I had ordered a letterbox bouquet of flowers for a friend , when the Royal Mail tried to deliver it they were unable to, since the person was not at home. Bloom and Wild alerted me to the problem. I contacted my friend and learnt that he was away due to a family bereavement. Bloom and Wild were willing to resend a fresh letterbox bouquet 10days later at no extra cost to me. I think that is excellent service.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Bloom and wild are a rarity

Bloom and wild are a rarity. I made a mistake with my order and they corrected it for me and went beyond what I could of expected.. Their customer service is exceptional, they replied quickly and sent a lovely personal message of reassurance and pure kindness. This is so rare with business world of today. Their flowers are gorgeous lots of choices and prices are very competitive with rewards and free delivery. They have an exceptional team of staff who show compassion and empathy and total professionalism.

July 30, 2026
Unprompted review

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