looked like somebody took the watch out of its case before it was shipped. it wasn't in its bag and it had fingerprints on the screen. otherwise the watch seems perfectly new and nothing was missing.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Blue tomato has always been my GO TO store for everything I need! I love the huge VANS selection and I probably own every shirt they released. I have bought my snowboard boots and pants from there rec... See more
Company replied
I searched for a kendama krom pop for alot scrolled for hours until blue tomato came i got the kendama fast and it was original. I dont get how those people say 1 star when i got literally what i orde... See more
Company replied
Company details
Written by the company
Founded in 1988, Blue Tomato has become one of the most renowned shops for snowboard, freeski, surf, skate and streetstyle. The online shop is available in 14 languages and offers a selection of over 450.000 products from over 500 renowned brands. Blue Tomato counts also over 40 shops in Austria, Germany, Switzerland and the Netherlands.
Contact info
8970, Schladming, Austria
- +43 316 455 123
- info@blue-tomato.com
- www.blue-tomato.com
3.7
Average
9K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Return, Customer service and Shopping experience
Ordered Backpack and Shoes. Shoes where to small. Did a return;
The option to make the return on a local shop while ordering it from the online shop is peak service. It was handled fast and easy. Customer service was very friendly too.
All the products are as described and depicted. Shipping is fast too.
Really nothing to complain at all. An overall great shopping experience!
September 19, 2025
Unprompted review
Reply from Blue Tomato
Hi Ξnkidu,
thanks a lot for your great feedback! 🙌 We’re super happy to hear that the return process went smoothly for you and that you found our local shop return option convenient. 💙 It’s also awesome to hear that you’re satisfied with our customer service, fast shipping, and of course the products themselves.
We’re glad you had such a positive shopping experience with us – that’s exactly what we’re aiming for! 🚀
See you again soon,
Beni //
your Blue Tomato Team 🏄♀️🛹⛷️
Change in order
I made a mistake with my order and they managed to change the sizes of two pants before shipment. Very satisfied. Thanks
September 20, 2025
Unprompted review
Reply from Blue Tomato
Hi Konstantinos,
thanks a lot for your review! 🙌 We’re glad we could help you adjust your order before shipment – happy to hear everything worked out. Enjoy your new pants! 👖😊
Beni // Your Blue Tomato Team 💙
I recommend it
Shipping is very fast via FedEx, and the best part is that you can return items in-store, so I received my refund within two business days.
September 3, 2025
Unprompted review
Reply from Blue Tomato
Hi Are, Thank you for your review. We are glad that the order arrived fast. Of course not always the ordered items fit or it may be that the customer does not like an item. We try to offer easy solutions for the customer that´s why we also offer in-store returns. Maybe the right item can be found in one of our stores :)
Best Regards,
Boris,
BT CUSTOMER SERVICE
Bought some new balance rc42s
Bought some new balance rc42s, sold out in my size literally everywhere, so approached this with a healthy dose of skepticism.
Order went in, said delivery estimated 1st September. But they didn’t arrive. I used the WhatsApp customer service option and they said it should be the following week.
Anyway, I wait a week and on the date they’re due to be posted I get an email saying item delayed and with it a 10% discount on other items.
I contact the same customer service team and get told it’s been delayed coming from the warehouse.
At this point I’m assuming they don’t have the shoes available, especially given they were sold out basically everywhere else. So I ask the agent on the customer service line if they’re definitely coming, they say yes and it’ll be the following week.
A few days later, still no item, so I contacted customer services again who assured me it would be sent the following week.
Fast forward a day or two and I received the despatch notification.
The shoes were then sent via fed ex and arrived a few days earlier than the final estimate.
Okay so they listed something in stock when it wasn’t actively with them, but their customer service was easy, polite and assuring and the shoes arrived about 2 weeks late, but they arrived.
Overall I’m happy.
September 12, 2025
Unprompted review
Reply from Blue Tomato
Hi Mark, Thank you for your review. We are glad that the ordered items still arrived a few days earlier than estimated. True, not alle listed items are on stock right away. The delivery time of the item is stated online. We hope that the ordered items still arrived on time.
Have fun with the ordered items. We look forward to your next order.
Best Regards,
Boris,
Blue Tomato Customer Service
Poor service from the start
The website allowed me to select multiple products and accepted my payment, only to be told 4 days later that they couldn't fulfil my order. I had paid for express delivery, so being told this late was useless. The customer service from that point to try to sort out the delivery of the products they did have in stock was slow (a day between each message) and unhelpful.
September 9, 2025
Unprompted review
Reply from Blue Tomato
Hi Maya,
thank you for your feedback and we’re really sorry about your experience. 🙏 Unfortunately, some of the items in your order were no longer available, and the notification about this reached you too late. That should not have happened, especially since you paid for express delivery.
We understand your frustration about the delays in communication as well – we’ll review this internally to improve our processes. If you still need help with your order, please reach out to our customer service team directly so we can support you.
Best regards,
Beni /
your Blue Tomato Team 💙
Cool store
They offer amazing deals from a wide range of brands, and the customer service is excellent. You can find equipment for almost any sport in their store, and if you’re looking for something specific, the staff will check if they can order it for you in another store from them. I’m really happy with my experience, both in-store and online. They always offer the best prices, and if there’s ever a mistake with an online order, they make it right by offering a discount as an apology. Honestly, I can’t say anything negative about my experiences it’s been great every time.
August 23, 2025
Unprompted review
Reply from Blue Tomato
Hi Sindy,
thank you so much for your amazing review! 🌟 We’re super happy to hear that both your in-store and online experiences have been so positive. It’s great to know you appreciate our wide selection, fair prices, and the way our team goes the extra mile to help you find exactly what you’re looking for. 💙
We’re also glad that in the rare case something doesn’t go perfectly, you’ve felt taken care of – that’s exactly how it should be. Thanks a lot for your trust and your kind words, they really mean a lot to us! 🙏
Looking forward to seeing you again soon – whether online or in-store! 🏄♀️🛹⛷️
Beni /
Your Blue Tomato Team
Board is in Narnia?
I was so excited to receive my first surfskate that I made sure to order it from a reputable brand like Blue Tomato.
Unfortunately the "2-4 business days" for shipping turned into over 2 weeks.
It's now been 2 weeks and the board is still not close to being at my home address.
The board was outside of EU??? And they ordered it to their address first - in Graz, Austria. I'm so confused, because when I ordered it, the website said it was still available.
If it's not available, and will take 2+ weeks to deliver. Please just inform me, and keep me updated.
I also asked for the tracking information from the board to their main warehouse in Graz - but was refused multiple times.
I just wanted to track the board, instead of guessing where it might be.
This gives me the feeling that they never had the board in the first place.
I've had to cancel the order and will be ordering somewhere else, as I don't trust Blue Tomato anymore.
EDIT: To Melissa: I wrote to support via e-mail 2 times, asking for more information. I then contacted Blue Tomato via Whatsapp and was told I won't be receiving any updates until the board is with you in Graz. All I wanted was the tracking information of where the board is, on the way to Graz and THEN on the way to me. I contacted Blue Tomato multiple times and was ignored/not given the information or transparency that I clearly asked for. I was also not told that it would be a delay of 2+ weeks. I was simply told "it's slightly delayed". I will never be buying from Blue Tomato again based on this experience. And have already purchased a board elsewhere.
September 1, 2025
Unprompted review
Reply from Blue Tomato
Hey, thanks for sharing your feedback and I'm really sorry about the experience.
The board you ordered was only still in stock at one of our shops in Switzerland. These items are transferred to our main warehouse with our internal transport service, which unfortunately means we can’t provide tracking during that part of the process. Your board would have arrived at our warehouse this week and then been shipped out to you right away.
We’re truly sorry that this wasn’t clear enough from the start and that we disappointed you with the delay and lack of transparency. We completely understand your frustration and will take your feedback to make the process more transparent in the future.
We hope that we can make up for the inconvenience and would love the chance to win back your trust.
Your Customer Service
Melissa, Blue Tomato
Had a great experience!
Had a great experience!
Package arrived next day, super fast shipping!
Stoked on that. No damages on the goods, only minor damages to the paper box, but really not a problem.
Keep up the good work!
August 22, 2025
Unprompted review
Reply from Blue Tomato
Hi Dimitris, Thank you for your review. We strive to keep up the stated delivery times and we are glad that you received your package on time. Of course the ordered items should arrive in perfect condition, without visible damages. If the package arrives damaged, we ask the customer to take photos so we can continue processing the case.
Best Regards,
Boris,
BT CUSTOMER SERVICE
Reply from Blue Tomato
Hi, Thank you for your review. We are very happy that you received the ordered items fast and that you are satisfied with our overall service. Of course we hope that you will also continue shopping in the future.
Best Regards,
Boris, BT CUSTOMER SERVICE
Ordering was easy
Ordering was easy. Delivering fast with 2 days between ordering and arrival. Package was extra sealed and stylish. The shoes I ordered were completely fine and not having a single flaw. I can also tell they were never on other feed than mine like store shoes often have.
August 20, 2025
Unprompted review
Reply from Blue Tomato
Hi Ceodrin, Thank you for your review. We are happy that the ordered shoes arrived fast and that you are satisfied with the quality of the ordered shoes. We are looking forward to your next order.
Best Regards,
Boris,
BT CUSTOMER SERVICE
Fast delivery
The package arrived quickly (in 2 days) and the backpack is great.
August 15, 2025
Unprompted review
Reply from Blue Tomato
Hi Mohammed, Thank you for your review. We are glad that you are satisfied with the quality of the ordered backpack and our service.
We look forward to your next order.
Best Regards,
Boris,
BT CUSTOMER SERVICE
Quick delivery
August 17, 2025
Unprompted review
Reply from Blue Tomato
Hi Giovanni, Thank you for your review. We are glad that the order arrived on time and we hope that you continue ordering from us also in the future. If you need any additional information about items or orders you can contact our customer service.
Best Regards,
Boris,
BT CUSTOMER SERVICE
Great experience…Dr Martens
Great experience…. Ordered & received 6 days later, so really pleased.
I was kept updated from ordering, to shipment, dispatch & delivery timings.
Excellent service.
Thank you ☺️
August 14, 2025
Unprompted review
Reply from Blue Tomato
Hi Lesley, Thank you for your review. If course we are glad that the order arrived on time and that you are satisfied with our service. It is very important for us to please the customer´s different needs.
Best Regards,
Boris,
BT CUSTOMER SERVICE
Great quality and affordable price
The quality is great, just like The pricing!
August 9, 2025
Unprompted review
Reply from Blue Tomato
Hey Kevin!
Thank you! Glad to hear you're happy with the quality and pricing!
Katharina / Customer Service
They sent me pre owned shoes
They sent me pre owned shoes, opened up thinking I had purchased a new pair of shoes but showed up with dirty soles and a tear,
July 20, 2025
Unprompted review
Reply from Blue Tomato
Hello!
We are sorry for your shopping experience with us.
We have requested order details from you, please reply, so we can check what happened as we only sell new products....and this shouldn't be the case that worn items are dispatched to clients.
Thanks in advance!
ride on,
Barbara/Blue tomato
Fast good top
August 12, 2025
Unprompted review
Reply from Blue Tomato
Hi!
Thanks for your feedback. Great that you're happy with our service ;)
ride on,
Barbara/Blue tomato
Such good customer support and such a…
Such good customer support and such a good product . Very good shipping aswell normal free shipping already here in 2 days
August 8, 2025
Unprompted review
Reply from Blue Tomato
Hi Alex!
Thanks for your comment and we are pleased everything worked well for you!
Hope to see you again ;)
ride on,
Barbara Blue tomato
Item not in stock
Item not in stock, delays on delivery.
Ordered an item, no issues, was then told they dont have the item and are waiting for it to be dispatched from someone else, why sell the item in the first place? Was told 9 days later its still not in stock offered a token gesture of 10 euro on next order LOL. GIven I have not have my first order, why would I order again. Cancelled, after 2 weeks of waiting. Would not use again.
Ps the reply is not accurate it was 9 days after, 3 days after there expected delivery date.
August 7, 2025
Unprompted review
Reply from Blue Tomato
Hi Manish,
thanks for your feedback on your order.
I was able to find it and have checked it.
It looks like more customers simoultaneusly purchased the watch and that's why yours appeared 'in stock' when the order was processed. So this meant a longer delivery time....but you decided to cancel the order after a week.
We regret that and hope you shall give us a second chance to prove we can do it right ;)
ride on, Barbara
Blue tomato
Always top products and fast delivery
Always top products and fast delivery
August 1, 2025
Unprompted review
Reply from Blue Tomato
Thank you Pablo!
Great that you were happy with the products&our service!
We'll keep it on ;)
ride on,
Barbara
Blue tomato
Definitely ordering again!
Shipping was so fast plus the packaging was really great!
July 31, 2025
Unprompted review
Reply from Blue Tomato
Hi Julia,
thanks for getting back with your feedback.
Very well it worked out well for you and that you liked how we pack our orders ;)
ride on,
Barbara
Blue tomato
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