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Blue Banana - Birmingham Reviews 106

TrustScore 4.5 out of 5

4.6

New Street 117, B2 4JQ Birmingham, England, GB


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Rated 3 out of 5 stars

One piercing that I got yesterday had fallen out (different shop) so went to bb to get it sorted. Upstairs staff really nice but the piercer who sorted me out didnt wear gloves and I didnt see them... See more

Company replied

Rated 5 out of 5 stars

Great website, easy to order and fast delivery, up to date information very happy with all of this and product is perfect.

Company replied

Rated 5 out of 5 stars

Got a tragus piercing here and my friend got a helix, both went really well and our piercers were super friendly (Id name them but I've unfortunately got a terrible memory). The piercings don't hurt a... See more

Company replied

Rated 5 out of 5 stars

I went in for a tongue piercing today and was obviously scared out mind.The whole process was super quick regarding the consent forms and things but the piercing was extremely fast to the point that i... See more

Company replied


Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

Written by the company

Trustpilot Page for the Blue Banana Birmingham store.

Fashion With An Edge!

Written by the company

Want to Return or Exchange Your Items?
Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
Get In Touch
If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
Something For Everyone!
At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

We Promise to Give Top Quality Service.

We care about each and every customer.

We care about each and every customer.
We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

Contact info

  • New Street 117, B2 4JQ, Birmingham, England, United Kingdom

  • 0121 6656 289

4.6

Excellent

TrustScore 4.5 out of 5

106 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great website

Great website, easy to order and fast delivery, up to date information very happy with all of this and product is perfect.

May 17, 2026
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,

Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

Kind regards,
BB Team,
Customer Services

Rated 3 out of 5 stars

Very unsanitary

One piercing that I got yesterday had fallen out (different shop) so went to bb to get it sorted. Upstairs staff really nice but the piercer who sorted me out didnt wear gloves and I didnt see them wash their hands either after dealing with a previous client although they took the time to clean the bench. They cleaned the pierced area but not the bar I had been holding in my hand for abt 15 minutes (I wouldn't even care if they used the same antiseptic wipe) Then once the bar I had was back in they proceeded to say that I needed a longer bar. Won't be getting any piercings done there unless there's another emergency situation like this. I only went because I thought it would be cleaner than me doing it myself but turns out it wasn't.

Edit: the piercer did not wear gloves or clean the jewelry before hand

May 10, 2026
Unprompted review
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Reply from Blue Banana - Birmingham

Hi Parker

We are very sorry to hear that you did not have a good experience in our Birmingham Branch.

We passed on your review to our Regional Manager, who has disputed your comments.

They have confirmed that the piercer followed all hygiene practices, including hand washing, wearing gloves and cleaning of the jewellery. The piercer also asked if you had a latex allergy before putting on the gloves.

They also confirmed that the establishment that you went to for the piercings initially did not use the correct jewellery. Our piercers' advice was that you change the jewellery to one that is less likely to reject or fall out again. That advice was not followed, and no new jewellery was purchased.

The service was completed free of charge as a gesture of goodwill by our in store team.

We are very sorry your expectations were not met during this experience.

Kind regards,
Blue Banana

Rated 5 out of 5 stars

Had my nipple piercing by Elizabeth…

Had my nipple piercing by Elizabeth very polite and friendly helps you feel at ease and staff are always helpful and friendly going back for more piercings soon.

May 2, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,

Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

Kind regards,
Customer Services
BB Team

Rated 5 out of 5 stars

The service was absolutely amazing

The service was absolutely amazing, the staff were very kind and helpful. The wait was vert short. I was pierced by Daisy, absolute star. Would recommend a hundred times over.

April 25, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
Customer Services
BB Team

Rated 5 out of 5 stars

Piercings

Got a tragus piercing here and my friend got a helix, both went really well and our piercers were super friendly (Id name them but I've unfortunately got a terrible memory). The piercings don't hurt at all even just the day after.

April 18, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,

Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

Kind regards,
Customer Services,
BB Team

Rated 5 out of 5 stars

Laura my piercer did my helix on…

Laura my piercer did my helix on 17/04/26. She was fabulous, accommodating and made me feel less nervous!! Thankyou

April 17, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,

Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

Kind regards,
Customer Services,
BB Team

Rated 5 out of 5 stars

I love BLue Bananas retro dresses

I love BLue Bananas retro dresses. Their sizing works perfectly for me in fit and length. Ordered 2 dresses online and the whole process was so easy. Dresses arrived in a couple of days. Excellent service

March 8, 2026
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,

Thank you for your review. We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

Kind regards,
BB Team

Rated 5 out of 5 stars

Amazing customer service

I’ve had my nose pierced by Liz and my bridge/lobe pierced by David and I can’t speak more highly of both of them.
Extremely friendly, relaxing and professional people who excel at what they do.
Needles/ piercings have never really bothered me but you can seriously tell they’re used to handling people who might not be as comfortable with them.

Both offered great advice when it came to aftercare, future piercings and timescales for switching out jewellery.

The front of house staff are also extremely polite and never fail to make you feel welcome.
I unfortunately didn’t get names but hopefully you can locate the staff via shift patterns, one was an extremely pretty lady who I believe had red highlights in her hair and there was a polite man on shift with her.
Seen both of them on shift before and like everyone else, they’re very friendly, welcoming and happy to provide advice!

Looking forward to getting more work done.

Stu

March 21, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,

Thank you for your review. We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

Kind regards,
BB Team

Rated 5 out of 5 stars

went in for a tongue piercing today

I went in for a tongue piercing today and was obviously scared out mind.The whole process was super quick regarding the consent forms and things but the piercing was extremely fast to the point that i sat down get it pierced and left was all down in like a minute or two. Really impressed with how friendly everyone was including the lady actually doing the piercing, she was activly saying how i was doing a good job and to take a deep breath when putting the needle in. I highly recommend!!!!!

March 17, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,

Thank you for your review. We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

Kind regards,
BB Team

Rated 5 out of 5 stars

Amazing service and amazing staff

Amazing service and amazing staff
I would 110% recommend visiting the Birmingham store

February 17, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,

Thank you for your review. We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

Kind regards,
BB Team

Rated 5 out of 5 stars

Very good piercing experience

Very good piercing experience, staff was really helpful with answering my questions and the piercer was very quick and welcoming when i got my septum done.

February 28, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team

Rated 5 out of 5 stars

septum piercing experience

I got my septum pierced at blue banana in birmingham today by a lovely piercer called tiggs! they made my experience so easy and comfortable, and i felt so safe and confident in getting pierced by them!!! would 100% recommend getting piercings there, and will be going back to get my eyebrow pierced soon!

February 14, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi there,

Thank you for taking the time to leave a five-star review! We hope to welcome you back soon.

Blue Banana

Rated 4 out of 5 stars

............

February 4, 2026
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi there,

Thank you for taking the time to leave a five-star review! We hope to welcome you back soon.

Blue Banana

Rated 5 out of 5 stars

Recommend for all piercings

It was my first time being pierced in a proper piercing parlour and the experience was a breeze. The staff were all informative and helpful. Liz who did my intake and my piercing was fantastic. She answered any questions I had about my nose piercing. It didn't hurt at all and I felt so comfortable the entire time. The rooms downstairs where they do the piercings are private, clean and quiet. Could not fault. And unlike other piercings providers there was no forced upselling or misrepresentation of products available.

January 17, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,
Thank you for your lovely review! We're glad that you had a good experience with us. We hope to welcome you back to our store soon!
Kind regards,
Customer Services,
BB Team

Rated 5 out of 5 stars

Conch Piercing with the lovely Raygan

I came in with my bestfriend for a matching conch piercing, absolute recommend. I had Raygan and shes sooo lovely, i did get a bit dizzy afterwards and she was so nice as to get me a chair and help me. It was so quick and easy and I love their piercing earring choices. Defo my fav piercing place. I paid 45 quid for piercing and earring, pain was ab 6-7/10 but i do have a low pain tolerance.

January 5, 2026
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,
Thank you so much for your review! We're happy to hear that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team

Rated 5 out of 5 stars

Order a pair of boots ,received in…

Order a pair of boots ,received in 3days.

December 9, 2025
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,
Thank you so much for your lovely review! We're so glad to hear that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
Customer Services,
BB Team

Rated 5 out of 5 stars

Fully recommend

Items arrived in the alloted time and the items were of great quality defo recomend

November 18, 2025
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Reply from Blue Banana - Birmingham

Hi there,

Thank you for taking the time to leave a five-star review. We hope to welcome you back!

Blue Banana

Rated 5 out of 5 stars

Delighted with the very nicely…

Delighted with the very nicely presented vouchers.
Excellent website, too. Thankyou!

November 21, 2025
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi there,

Thank you for taking the time to leave a lovely review. We hope to welcome you back!

Blue Banana

Rated 5 out of 5 stars

Very good product customer service and…

Very good product customer service and delivery

November 14, 2025
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi,
Thank you for your lovely review!
We're so happy that you had a 5-star experience with our products, and we hope to welcome you back to our website soon!
Kind regards,
Customer Services,
BB Team

Rated 5 out of 5 stars

The piercer was very gentle and…

The piercer was very gentle and everyone was really positive and nice. I would recommend this place to everyone.

November 8, 2025
Unprompted review
Blue Banana - Birmingham logo

Reply from Blue Banana - Birmingham

Hi there,

Thank you for taking the time to leave a five-star review of our Birmingham store! We hope to welcome you back soon.

Blue Banana

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