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Blue Banana Reviews 

5,583
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally welcoming, knowledgeable, and go out of their way to ensure people feel completely at ease throughout the entire appointment. Consumers also love the impressive selection of alternative items, noting that online orders arrive extremely quickly, securely packaged, and ready to enjoy. Some reviewers were not happy with customer service, mentioning unpleasant attitudes and dismissive behavior from staff members when attempting to resolve issues. A few individuals also experienced frustrating problems regarding piercing healing times, improper jewellery sizing, or receiving unhelpful advice about complications.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their welcoming, helpful, and professional nature during... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive quickly, are... See more

Service

Users describe positive interactions with service, highlighting friendly and professional staff who make... See more

Delivery service

Customers report widespread satisfaction and delight with the delivery service. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I... See more

Company replied

Rated 5 out of 5 stars

I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was... See more

Company replied

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied



Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

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    4.7

    All reviews

    (5,583)

    631 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Quick delivery

    Quick delivery, lovely dress for a reasonable price.

    August 1, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!

    Blue Banana Team

    Rated 5 out of 5 stars

    Perfect nose piercing

    Excellent prices and an excellent selection of jewellery for each price bracket. Liz was very helpful and made sure I felt comfortable and happy with the piercing and informed me of everything I needed to know!

    August 10, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!

    Blue Banana Team

    Rated 5 out of 5 stars

    Great product choice & delivery

    Had product i wanted, got a discount & was delivered on time.

    August 1, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!

    Blue Banana Team

    Rated 5 out of 5 stars

    I had such a lovely experience here

    I had such a lovely experience here! The studio was very clean, hygienic and welcoming, which immediately made me feel comfortable. The waiting time was also really good I didn’t have to wait long at all.
    I got my eyebrow piercing done by Charis, and she was absolutely amazing! I was a little nervous beforehand, but she was so friendly, professional and reassuring throughout the whole process. She explained everything clearly and made sure I was comfortable before and after the piercing. The piercing itself was quick and the pain was only around 3/10 for me.
    I’m now on day three and everything is going really well with no pain or issues. I’m so happy with the placement and how it looks! I’ll definitely be coming back to Charis for my septum piercing at the end of August. Highly recommend this place and especially Charis! ❤️✨

    August 1, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!

    Blue Banana Team

    Rated 5 out of 5 stars

    Lovely staff and service

    I had my eyebrow pierced by Heather and she was so lovely and explained how it works and when I felt dizzy she helped out and we had a lovely conversation about tattoos and peircings. All the other staff were lovely too and told me how pretty I looked with my peircing! Im definitely coming back for more peircings!!

    August 10, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!

    Blue Banana Team

    Rated 5 out of 5 stars

    Absolutely AMAZING experience

    Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and super friendly and welcoming .
    Thank you so so much

    August 9, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!
    BB Team

    Rated 5 out of 5 stars

    I regularly buy Manic Panic hair colour…

    I regularly buy Manic Panic hair colour from Blue Banana because they have a pleasant, easy-to-use website, good prices and swift delivery.

    July 31, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!
    BB Team

    Rated 5 out of 5 stars

    Fast delivery and good communication

    Fast delivery and good communication, highly recommend

    July 24, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!
    BB Team

    Rated 3 out of 5 stars

    Reading branch

    Reading branch -
    First of all, my low rating is due to the girl at reception who was rather rude and unpleasant. I think her name was Shree.
    Her general demeanour was unfriendly. When we asked to see the earrings available, she only showed us the very expensive (above £60) ones. And when I asked whether there are any other, cheaper ones, she reluctantly took out the below £10 ones. I think she didn’t like the fact that we were there to use the promotional offer of £15 for any piercings.
    On the other hand, Gio, who did the piercing was outstanding. Right from the start, he put my daughter at ease and he did it so expertly that she didn’t even feel it. He was chatty and so friendly. He also asked us to come for unlimited consultations if we have any issues with the piercings. He couldn’t have done a better job!
    It’s a shame Shree at the front was so off putting.

    August 5, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    Thank you for taking the time to leave a review.

    We sincerely apologise that you did not have a 5-star experience in our reading store. Please know that we have passed your review on to the store and area manager for review.

    Kind regards,
    Customer Services

    Rated 5 out of 5 stars

    I had an amazing experience with Elle

    I had an amazing experience with Elle. From the moment I walked in, she was friendly, professional, and made me feel completely at ease. She took the time to explain everything, answered all of my questions, and made sure I was comfortable throughout the entire piercing process.

    Her attention to detail, cleanliness, and confidence really stood out, and it’s obvious she genuinely cares about her clients. The piercing was quick, precise, and healed perfectly thanks to the aftercare advice she gave me.

    If you’re thinking about getting a piercing, I can’t recommend Elle enough. She’s incredibly skilled, welcoming, and made the whole experience enjoyable. I’ll definitely be coming back for my next piercing!

    August 8, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!
    BB Team

    Rated 5 out of 5 stars

    Quick delivery

    Quick delivery, product as advertised and a good price. No issues

    July 22, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!
    BB Team

    Rated 5 out of 5 stars

    great experience made to feel at ease

    great experience made to feel at ease
    would definitely recommend. Gia was great with talking me through every step.

    August 7, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back soon!
    BB Team

    Rated 5 out of 5 stars

    Excellent service and value

    Excellent service and value

    July 28, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Price was good (clearance)

    Arrived quickly, well packaged. Only opened one of each item but seemed fine. Price was very good.

    July 28, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I tend to be apprehensive of buying…

    I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was very happy with :)
    Shipping went quickly and my items arrived within two days so very impressed in that aspect.

    July 27, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Fast delivery great value for money

    Fast delivery great value for money

    July 20, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great experience from start to finish

    Great communication, speed of delivery and a good price. Will use again

    July 27, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I've ordered from them several times…

    I've ordered from them several times now and I've had no problems whatsoever. That's why I keep going back to them because I can trust them.

    July 25, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Amazing!!

    My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I were laughing with him the whole time, literally such a lovely human and so good at what he does. Thank you for such a great experience.

    August 4, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

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