I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more
Company replied
Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing... See more
Company replied
Got an intimate part pierced yesterday, the piercer and the chaperone (I called him moral support) were so professional, hilarious, made me feel great about myself and played good tunes. Felt so comfo... See more
Company replied
Company details
About Blue Banana
Written by the company
This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!
Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye
Shop Piercing
Mon to Fri (USA - PST: 12:30am - 8:30am)
Mon to Fri (UK - GMT: 08:30am – 16:30pm)
Helpful Links
Please use the links below to get Customer Service support or to take a closer look at the products we offer.
Customer Service Opening Hours
These hours are when we have agents in the office to answer the phone and respond to tickets & emails.
If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.
Fashion With An Edge!
Written by the company
- Want to Return or Exchange Your Items?
- Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
- Get In Touch
- If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
- Something For Everyone!
- At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.
We Promise to Give Top Quality Service.
We care about each and every customer.
We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.
Contact info
Prince Albert House, Liskeard Business Park, PL14 3US, Liskeard, United Kingdom
- +44 (0) 1579 341907
- info@bluebanana.com
- www.bluebanana.com
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really had a good time with my friend…
I really had a good time with my friend for my birthday. Iku was so nice and informative. She really made me feel at ease with me getting my helix piercing. I also loved her fashion sense and she definitely reminded of kuromi.
Thank you again Iku!!!
June 17, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Their services are awesome,very…
Their services are awesome,very friendly and honest staffs and their deliveries to their customers is on another level,
June 22, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Entire staff and managers are so…
Entire staff and managers are so friendly.
I had the pleasure of being pierced by mel (i think their name was) yesterday and we talked a good conversation, sucks that it wasn’t any longer but it was very enjoyable. Every time i go there im always greeted warmly!!
June 20, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
I buy my hair dye from blue banana
I buy my hair dye from blue banana, I can get the colours and brands I love but at much better prices. The delivery was so quick too. Such a great company
June 4, 2026
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Skye was so lovely and made me feel at…
Skye was so lovely and made me feel at ease, she explained everything clearly and the results of the piercing are prefect
definitely recommend
June 20, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Came in Monday around 3.30 and there…
Came in Monday around 3.30 and there were such horrible vibes coming from the staff. Not to mention how filthy the floors were; if you do piercings surely this is a health and safety hazard to have such a grim floor/shop? Staff on their phones and nattering away to each other, paid little to no attention to customers around
June 15, 2026
Unprompted review
Reply from Blue Banana
Hi there,
We are very sorry to hear about your recent 1-star experience in our Manchester store.
Please respond to our Find Reviewer Request via Trustpilot so that we can investigate this matter.
Kind regards,
Blue Banana
Awesome quirky handbag
Awesome quirky handbag. Would recommend for anyone wanting alternative bags - Blue Banana is the place to shop.
June 3, 2026
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Delivered on time
June 2, 2026
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
I have shopped at BB forever
I have shopped at BB forever, both online and in store.
I always find the store clean & well stocked. Staff are friendly & willing to help find what you need.
Love the sales especially!
My go to shop when I want to buy a haul with my husbands bonus.
May 30, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
Blue Banana
Doc Martens
I ordered Doc Martens as a present which arrived with me really quickly and well packaged, unfortunately the present was unsuitable and I had to return. Great service and speedy response to refund. No hassle. Would definitely deal with Blue Banana again, 1st class citizens
June 10, 2026
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
Blue Banana
All the team are friendly and helpful…
All the team are friendly and helpful which makes the visit a great experience, Harriet made me feel at ease and gave me confidence during the process and is a true professional when dealing with piercings.
June 17, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
Blue Banana
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
Blue Banana
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!! This is an extremely poorly run store. My daughter had a navel piercing and it was badly pierced plus got infected. Absolutely disgusting attitude from the piercer and the customer service is sub zero. They do not care about the customer and are not equipped to complete the piercings they offer. I know how damning reviews can be. So i do not write this easily.
June 13, 2026
Unprompted review
Reply from Blue Banana
Hi there,
We are very sorry to hear about your recent 1-star experience in our Manchester store.
We have been unable to locate any visit records from the details you provided. So that we can investigate this, please can you provide more accurate information, such as the email address and phone number used at your booking.
Kind regards,
Blue Banana
If you haven't been you are missing out.
Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing and have a love for the products, they are friendly but not intrusive and the whole buying experience was stress free and very pleasant. Not since the old days of Liverpool's Quiggin's have we felt at home in a store. thank you to all the staff. Tracy and Mac
June 16, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
Blue Banana
The staff were super nice and friendly
The staff were super nice and friendly, it was my first piercing but the person piercing my ears (Emily) made me feel incredibly comfortable
June 15, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
Blue Banana
Blue Banana (New St
Blue Banana (New St, Birmingham) are an amazing store offering ear piercing.
I called in on the off-chance of seeing if I could get my ear rim pierced and managed to get in straight away. The store assistant was very helpful, informative and gave me an i-pad for me to log my details, give consent etc.,
I paid £45 for a Crystal threadless labret 8mm. There are lots of jewellery choices for the piercings and I was very comfortable with the one I chose and had. I have an allergy to nickel.
Elizabeth O'Neill was the trained piercer and she was fab. Very reassuring in nature, listened to exactly where I wanted the piercing placed and marked the place accordingly, told me to take a deep breath/exhale slowly and within seconds it was done!
The room downstairs where the piercings are done is spotless, Elizabeth is covered accordingly, apron, gloves etc., Its very medically clean.
I wouldn't hesitate to recommend Blue Banana and the team.....they were fab! THANK YOU.
June 8, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
Blue Banana
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.