I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more
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Review summary
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Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more
Company replied
Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing... See more
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Got an intimate part pierced yesterday, the piercer and the chaperone (I called him moral support) were so professional, hilarious, made me feel great about myself and played good tunes. Felt so comfo... See more
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Company details
About Blue Banana
Written by the company
This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!
Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye
Shop Piercing
Mon to Fri (USA - PST: 12:30am - 8:30am)
Mon to Fri (UK - GMT: 08:30am – 16:30pm)
Helpful Links
Please use the links below to get Customer Service support or to take a closer look at the products we offer.
Customer Service Opening Hours
These hours are when we have agents in the office to answer the phone and respond to tickets & emails.
If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.
Fashion With An Edge!
Written by the company
- Want to Return or Exchange Your Items?
- Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
- Get In Touch
- If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
- Something For Everyone!
- At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.
We Promise to Give Top Quality Service.
We care about each and every customer.
We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.
Contact info
Prince Albert House, Liskeard Business Park, PL14 3US, Liskeard, United Kingdom
- +44 (0) 1579 341907
- info@bluebanana.com
- www.bluebanana.com
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
MATT
MATT! Honestly he has done many of my piercings and I fetched my 9 year old daughter in for her first piercing (lobes) on Sunday 19th July.
Matt was absolutely amazing with her explained every single step even made her check the dots to see if they were in the correct place to make her feel involved.
He then explained every step from wiping her ears to when the needle was going in.
My daughter felt so comfortable with him which is huge as she can be really funny with new people.
He praised her with how well she did he was so gentle with her and she didn't even realise the first went through even warned her the 2nd might feel a bit more due to her body being in shock.
He then told her how to care for them.
We came out and she said she thought matt was amazing and she will definitely be back when she's older to get her 2nd lobes done with him.
He is an absolute super star that man!
July 19, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
Kind regards,
BB Team
I had a great piercing experience with Myles
I had a great piercing experience with Myles they were very friendly and knowledgeable, service was very quick and the cleanliness is always very high when I go here all the staff are very friendly especially the staff member with pink hair I didn't get their name but they were great would recommend
July 21, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
Kind regards,
BB Team
Very nice and welcoming
Very nice and welcoming, I had Matt do my seconds on my ears and was patient and understanding.
July 21, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
Kind regards,
BB Team
⭐️⭐️⭐️⭐️⭐️
Like my previous order, everything as expected! :) The delivery was speedy and quality and value was excellent. I have recommended to others!😁
July 9, 2026
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
Kind regards,
BB Team
Great service
Grrat service.Easy to order and quick delivery. Also very easy to do an exchange for a different size
July 2, 2026
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
I came this morning with my two…
I came this morning with my two daughters the cashiers were really helpful and polite I booked 2 helix piercings and when I went to the piercing section the piercer was really professional and amazing will definitely come back for the next one
July 18, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
Lost Item - No Help
I would give them zero stars if that were possible - I am currently £180 out of pocket for a pair of New Rock boots that never actually arrived with me. Royal Mail tracking shows a picture of the floor and someone's fingertip - nothing else, so it proves absolutely nothing. Contacted Blue Banana right away and they were initially very responsive and told me they would open an investigation with Royal Mail which could take up to 4 working days to be completed. A week later and I have had no further updates from Blue Banana, they have now ignored two further emails from me trying to get an update and their customer service phone number just rings out (I tried it 6 times and the same thing each time). Looking through other reviews it seems like this is something of an MO for Blue Banana, which is quite frankly shocking. Never had an issue buying from in store, but will never order anything again online and would advise others not to place any high value orders online with them.
July 10, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your review. We're sorry to hear that you were dissatisfied with our customer service. We did our best to help you. Unfortunately Royal Mail is not always prompt with responding to their queries, but your order has now been refunded in full. We apologise for the inconvenience.
Kind regards,
BB Team
Had angel fangs done today at the…
Had angel fangs done today at the Birmingham store. I was made to feel very comfortable and at ease. The whole process from booking in to having the piercing was easy and the staff are welcoming and helpful.
I would definitely recommend blue banana for piercings.
July 15, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're so glad to hear that you had a good experience with us. We hope to welcome you back soon!
Kind regards,
BB Team
Great item, exactly as described. High quality
Love the wide choice of items, ease of purchase and quality of items. T-shirt came quickly and was well-packaged and is of high quality. I will be ordering again.
June 29, 2026
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're so glad to hear that you had a good experience with us. We hope to welcome you back soon!
Kind regards,
BB Team
Amazing staff in Leeds piercing dept
Amazing staff in Leeds piercing department
I was a very nervous first time nose piercing person in January and I had such good experience
Staff were fab
Full of knowledge
Caring and sensitive
So I opted to go back
This time I saw Grace and she was fab
So …managers…take note please as.a big shout out to Grace in the Leeds store . …shd was so friendly and knowledgeable. I had the best chat with her and discussed future piercings so I’ll definitely be back.
She was so nice and put me at ease instantly
So knowledgeable and so so super friendly .
Would always come back here for piercings as they are caring and know what they’re doing.
July 13, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're so glad to hear that you had a good experience with us. We hope to welcome you back soon!
Kind regards,
BB Team
Brill prices and rapid delivery.
Brill prices and rapid delivery.
Would definitely buy from this company again
July 5, 2026
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're so glad that you had a good experience with us.
We hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're so glad that you had a good experience with us.
We hope to welcome you back to our store soon!
Kind regards,
BB Team
Friendly staff
Friendly staff, great service, cheaper than expected for a piercing, didn't feel rushed. A good selection of jewellery.
June 27, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're so glad that you had a good experience with us. We'd love to know which store you visited so that we can pass on your lovely feedback.
We hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
Excellent
Easy to order. Excellent service. Quick delivery. Great quality and a perfect fit.
June 25, 2026
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
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