Bmw Connecteddrive Reviews 

I never expected this level of poor service from a company carrying the name BMW in its title. It’s a liability to the BMW brand. BMW make great driving machines but Connected Drive is a huge let down, they simply don’t care. I had a very simple query regarding the activation of drive recorder on my new 8 series GC and 4 weeks later they just fob me off.

In the past I avoided Mercedes because I got used to idrive, but now with their excellent new MBUX infotainment system combined with BMW’s connected drive non existent CS there is no competition.

Shockingly bad service from an allegedly good company. We renewed our connected drive subscription in June and despite following all the steps required the service still doesn't work in August?
Customer support are next to impossible to get hold of and if they do finally respond they just fob you off. Finally find someone who appears to have a small degree of customer focus only for them to vanish, never to be heard from or contactable again.
Unbelievably poor service from BMW who only really seem interested in selling you a new car every 2 or 3 years. The service provided by all aspects of this company has seriously declined in recent years.
I doubt very much if I will even bother considering BMW when its time to change my car next

Lied to by both main dealer and connected drive, who kept fobbing me off, both telling me it’s not their problem and to go back to the other!..
Let’s just say if there were an alternative, believe me I would go there in an instant!!
Totally unhappy!!

What a terrible bad solution Bmw Connecteddrive is, I'm really disappointed with BMW!

* No info or feedback on current status, ie you can't see if the car is locked or not. What the **** !!
* Extremely bad quality, bugs in standard features that make you constantly have to restart the app.
* Overall very poor response time for standard functions, eg unlocking or starting the heater, usually between 30-90 seconds (!)

A friend of mine that recently bought a new X5 are having the same problems and the whole solutions seems really flawed!! I have really a hard time understanding that BMW even can deliver such a poor solution!

For quite a few years now I have been paying BMW a lot of money in annual subscriptions for their Connected Drive service. A couple of days ago I tried to send a destination from my desktop to my car in advance of a planned journey.

I was greeted with the error message "We were unable to send this destination." The same happened the next day. And again today.
It's not the first time this has happened, so I phoned BMW to find out what was wrong. I was told it was a "known problem". The call centre did not know when the fault would be repaired; they did not offer to notify me when the system was working again. They did not apologise. They did not offer a refund for their failure to perform.

I do not report this because it is unusual for BMW to perform in this way. Sadly, it reflects a pattern of customer service that, in my experience is increasingly typical of this company. I do not expect to buy from them again.

Had my 5 series 4 months now. It's been back to the dealer twice to sort the connected drive issues. They managed to get it working, mainly the updating the position and whereabouts of the car and the climate function. It's now decided to freeze again and not updating I also can't pre heat the car as the climate control is not working. I will phone the dealer tomorrow again but this is the most frustrating issue on what is a great car and at £52k you'd expect better. I notice trust pilot can let bmw know about this by forwarding the review and hopefully they might do something about it. Customers should not have to accept this

Not a single function works on either my desktop or the Connected drive app. Pathetic! Emailed BMW severally but told to wait for a reply from BMW Germany! For a company that makes such fine cars, getting a simple app right should be a no-brainer! I have followed every single troubleshooting step and still no luck. I don't think I will bother with Connected Drive. Mercedes Benz and Audi will be laughing all the way to the bank as their respective apps work seamlessly. Seriously rethinking if i will buy another BMW again...(this is my 4th one). I am still waiting for an email from Germany as i write this.......not holding my breath after reading the other one star reviews!

Worked fine until it was time to renew. After renewing it it would not set up. After 5 phone calls ( one they cut me off and couldn't be bothered to call me back even though they had checked my phone number). I don't even have the app on my system anymore. They took ages replying to my email, and have told me it will take up to 5 weeks whilst they refer it to a Germany. Awful service. Unless you chase them they cannot be bothered. They don't care. All they have done before trying to get Germany to sort was to say they would reboot the system and it would take 24 hours to show. When you tell them you want to complain you might as well speak to the wall....

My BMW connecteddrive only worked for a cpl of days during the first month I had my new I3.
The app (for Iphone) freezes and is not in contact with the car, so you can only access the services from a desktop computer - come on it's 2019.
I emailed costumer support - no response.
I called the week after and was rudely told to be patient and wait for at least another week til they reached to my mail in the pile.
I called again and was given a few options I could try. I tried them all, including installing the app over and over - it still doesn't work.

I understand that I am not the only one experiencing this, so I am surprised that a brand like BMW built on German traditions cannot provide a better product. Amazing that you can get away with charging money for something this bad.

I bought my BMW 5 series and wanted to try out the CarPlay before I forked out 299eur for it.

The representative in the store mentioned I could trial it for just 1eur and if I liked it, I could purchase the full thing right after, so I did.

After just a couple of days, I decided I wanted to go for it and went to purchase the 299eur option. Not cheap, but I like it so why not..?

Annoying, BMW told me I had to wait until my subscription was about to expire, and I could only renew when I had 2 weeks left on the trial. Frustratingly, I waited and after 2 weeks, I popped back on the ConnectedDrive store. The price had increased to 399eur!!!!!

I emailed BMW and they were totally dismissive of my complaint, and I was then lied to by the online concierge rep from BMW telling me there would be another offer coming up on the 17th April.

What's the point of a trial if you can't then upgrade to the full product?!!? BMW doesn't seem to get this and also doesn't seem to understand that I was more than willing and eager to pay out the 299eur charge and they were fully aware the offer would be gone by the time my trial expired.

I found it very decietful and damages my loyalty to the brand that I've always stuck to. Over 5 BMW's and they refuse to point-blank honour the original 299eur that I tried to purchase.

I'll consider buying a back-door FSC hack instead for just 150USD and BMW can get stuffed! (No wonder why the forums are so full of this).