Hard facts: M3 Touring wrapping issue by BMW partner 15 emails sent over 2 months to BMW France/Portugal/Germany 48h formal notice sent → NO response whatsoever Case bounced between... See more
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My experience? Complaining to BMW about a 3 year warrant? Get ready for the 'merrygoround'. Germany will transfer you back to your home country - who don't want to know either. A complete waste of tim... See more
BMW m440 2024 experience: - Wireless Carplay is not cool, it's lagging (pausing, lags for 1-2seconds etc. all the time and it's with bmw m440 2024, and IDrive 8.5) when it happened dozens of ti... See more
This is probably the worst service ever! People on the phone don't really understand problems, takes ages to get through and then you have to explain the whole thing to the next incompetent employee o... See more
Company details
Information provided by various external sources
Die offizielle Website von BMW Deutschland: BMW Automobile, Services, Technologien - und alles zum Thema Fahrfreude.
Contact info
Germany
- www.bmw.de
1.5
Bad
488 reviews
Hasn’t replied to negative reviews
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Typically poor BMW Customer Service
For quite a few years now I have been paying BMW a lot of money in annual subscriptions for their Connected Drive service. A couple of days ago I tried to send a destination from my desktop to my car in advance of a planned journey.
I was greeted with the error message "We were unable to send this destination." The same happened the next day. And again today.
It's not the first time this has happened, so I phoned BMW to find out what was wrong. I was told it was a "known problem". The call centre did not know when the fault would be repaired; they did not offer to notify me when the system was working again. They did not apologise. They did not offer a refund for their failure to perform.
I do not report this because it is unusual for BMW to perform in this way. Sadly, it reflects a pattern of customer service that, in my experience is increasingly typical of this company. I do not expect to buy from them again.
December 18, 2019
Unprompted review
BMW does not work good.
I bought a bmw 320 gt in May and I have not received yet my new car. BMW only told me that they do not have available some pieces in order to manufacture the car. I am very annoyed with this situation because I had confidence in this brand. However, I have realized that
BMW does not work good. I am very dissatisfied.
September 11, 2019
Unprompted review
My experience of BMW has been ATTROCIOUSLT handled
My experience? Complaining to BMW about a 3 year warrant? Get ready for the 'merrygoround'. Germany will transfer you back to your home country - who don't want to know either. A complete waste of time. Had wheel corrosion on an expensive X5 model, but BMW couldn't care less, so much for customer complaints. BMW don't do them. So BEWARE - IF YOU HAVE A COMPLAINT FOR IT NOT TO BE DEALT WITH. BMW think, because they are a multi-national worldwide company they can treat their customers atrociously.
July 30, 2019
Unprompted review
The worst customer service I have ever…
The worst customer service I have ever seen. JSN BMW and BMW South Africa have made it hell for me to get a replacement key for my car.
While mistakes happen, BMW takes it a few levels above that. No integrity or care in the world about customer satisfaction.
After 20 years, I will never buy another BMW in my life again.
July 9, 2019
Unprompted review
Bill Pearce BMW is my dealership!
Bill Pearce BMW is my dealership. Amazing sales team and service department. I have received nothing but exceptional customer service from top to bottom with this dealer. The sales professional, “tech genius”, and even the service team were fantastic in my recent visits. Although my new X5 was factory delivered with an inoperative part that had to be replaced delaying delivery of my first BMW, the Bill Pearce team found an immediate solution to make things right. I would like to personally thank Naomi for her fantastic communication and resolution skills.
February 11, 2019
Unprompted review
I am driving BMW since many years
I am driving BMW since many years. Excellent cars. I am driving a X1 now. Also, services provided by AutoHaus Winter (Hainburg) is super. Thanks
May 29, 2018
Unprompted review
I like it
I really like this German car. Very good quality and feeling while driving. The only pitty is, that it is stolen so often. So take care where you park it.
September 13, 2010
Unprompted review
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