This bank has been holding my money for 3 weeks now. My international transfer from my Revolut account to BNL has taken over 3 weeks to process. My recipient who uses BNL still has not received the tr... See more
Company replied
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See what reviewers are saying
somewhat pleasing experience at the private banking, definitely a more personal approach rather than the traditional retail one. however, the lack of assets to invest in some emerging markets is what... See more
Company replied
Avoid this bank. I can think of so little about them that is good. Expect from them high charges and the use of every opportunity to take your money. They are appallingly inefficient and inattentive,... See more
Company replied
I contacted the BNL helpdesk for a credit card issue (I needed to send money in Morocco for a Conference on Computational Linguistics). I used a third party service online, but the payment by credit c... See more
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Company details
Written by the company
BNL Gruppo BNP Paribas, con oltre 100 anni di storia, è uno dei principali gruppi bancari italiani, con 2,7 milioni di clienti e oltre 11.500 dipendenti. Dal 2006 la Banca fa parte del Gruppo BNP Paribas uno dei leader mondiali nei servizi bancari e finanziari. BNL e il Gruppo BNP Paribas si impegnano a favore della sostenibilità, valorizzando ogni forma di diversità, rispettando l’ambiente in cui operano e sostenendo un’economia più inclusiva per tutti, attenta al futuro e alle nuove generazioni. Una strategia di #PositiveBanking che sintetizza l’ambizione della Banca e del Gruppo di generare, attraverso il proprio business, un impatto positivo su clienti, collaboratori e sulla collettività intera, contribuendo ad un futuro più sostenibile. BNP Paribas è un gruppo internazionale presente in più di 70 paesi con circa 199 mila collaboratori, dei quali oltre 151 mila in Europa dove opera in quattro mercati domestici: Francia, Italia, Belgio e Lussemburgo. L’expertise del Gruppo BNP Paribas e delle sue società specializzate permette a BNL di offrire una gamma ulteriormente ampia e innovativa di prodotti, servizi e soluzioni, da quelli tradizionali ai più innovativi, dedicati ai diversi segmenti di mercato: retail e private, corporate, small business e Pubblica Amministrazione.
Contact info
Viale Altiero Spinelli 30, 00157, Roma, Italy
- www.bnl.it
2.4
Poor
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
L'operatrice Clelia super efficiente e…
L'operatrice Clelia super efficiente e gentile. Paziente e competente. Ottimo servizio
June 1, 2023
Unprompted review
Reply from BNL BNP Paribas
Ciao Stefania, le tue parole ci fanno davvero piacere! Se dovessi aver bisogno contattaci, siamo qui a tua disposizione! Buona giornata
Call center BNL
Ho contattato il call center ed interloquito con Viviana Capurso. Cortese, competente e risolutiva. Complimentoni
May 13, 2023
Unprompted review
Reply from BNL BNP Paribas
Ciao Domenico, ti ringraziamo per il tuo feedback positivo, Buona giornata
La signora Tiziana ha interpretato la…
La signora Tiziana ha interpretato la mia confusa richiesta telefonica e mi ha guidato nell' Applicativo-BNL per consultare la documentazione che mi era necessaria.
May 2, 2023
Unprompted review
Reply from BNL BNP Paribas
Ciao Giancarlo, siamo contenti che la tua esperienza con noi sia stata positiva e grazie per il commento che hai voluto lasciarci. Buona giornata.
Personale disponibile e competente
April 24, 2023
Unprompted review
Reply from BNL BNP Paribas
Ciao Adorno, siamo felici di leggere le tue parole e ti ringraziamo. Siamo sempre a tua disposizione. Buon pomeriggio!
Disponibilità e cortesia dell'operatore…
Disponibilità e cortesia dell'operatore Coladonato Serena.
April 5, 2023
Unprompted review
Reply from BNL BNP Paribas
Ciao Nadia, grazie per la tua ottima recensione. Buona giornata
Good company and fast service I’m very…
Good company and fast service I’m very glad about this company, i have four stars but I’m still happy for this company
January 20, 2023
Unprompted review
Reply from BNL BNP Paribas
Hi Mohamed, thank you for your positive review. Have a nice day
Operatrice call center
Ho parlato ora con operatrice Clelia, persona molto cordiale e preparata. Soddisfatto del call center
September 15, 2022
Unprompted review
Reply from BNL BNP Paribas
Ciao Vincenzo, ti ringraziamo per la tua recensione, ci fa piacere averti fornito la giusta assistenza. Rimaniamo a tua disposizione per qualsiasi necessità. Buona giornata
Unblocking security issue
I had a security blocking and asked BNL
to undo the lock. The waiting time was long but
the operator VINCENZO did a good professional job.
June 17, 2022
Unprompted review
Reply from BNL BNP Paribas
Hi Martin, thank you for your positive feedback, sorry for the long wait, we work to offer an increasingly satisfying service. Thank you and have a good evening!
Personale efficiente
Personale efficiente, disponibile e competente. L’operatrice Clelia mi ha risolto immediatamente i miei problemi. Ottimo e grazie
June 7, 2022
Unprompted review
Reply from BNL BNP Paribas
Ciao Carmen, siamo contenti che la tua esperienza sia stata positiva e grazie per il commento che ci hai lasciato. Buona giornata.
Excellent help
Excellent help.My smartphone's app was not working,as if it were somehow blocked.I could solve this problem with the effective assistance of Clelia in Italy.
June 1, 2022
Unprompted review
Reply from BNL BNP Paribas
Hello Elena, thank's for your positive review. We are here to help you. Best regards
Vincenzo è stato simpatico ed efficiente
June 1, 2022
Unprompted review
Reply from BNL BNP Paribas
Ciao Fernando, grazie per la tua recensione positiva! Rimaniamo a tua disposizione. Buona serata
Worst as ever, all companıes stay away!
Worst as ever, the customer service, the feedbacks, online banking support, the cost for business accounts. They always ignore the emails and phone calls, BNP PARIBA GROUP SHOULD DEFİNETLY SUPERVİSE THİS BANK, as they literally making awful their reputation.
February 9, 2022
Unprompted review
Worst. Bank. Ever. :-( Avoid it at all costs
I keep on receiving phone calls from BNL, even if I closed my bank account more than 10 years ago.
No-sense...
I remember it has been one of the worst banks I ever had an account with...
Nowadays, here's the catch: about an year ago I subscribed for a TelepassX contract, so I've been "gifted" with a BNL bank account. Didn't want it, never been able to activate it anyway, bank consultant keeps on calling to fill in some AML questionnaire.
It's impressive how messed up is this bank organization and how it could still be operating amongst the other competitors!
My opinion has not changed since 10 years ago:
Worst. Bank. Ever.
Avoid it at all costs
June 3, 2021
Unprompted review
The worst service ever seen
The worst service ever seen. Almost one year to close my current account in Italy..my phone calls and emails completely ignored. And still waiting for the residual money to be transferred to the account provided. Not raccomended.
April 27, 2021
Unprompted review
Terrible bank
Terrible bank. Insane banking fee and poor customer service. They made me sign up for hidden insurance plan called 'Serenity Conte Corrente' without providing proper details or explaining.
August 21, 2020
Unprompted review
Worst bank company ever - A joke!
Worst company ever. As an italian customer, these are my issues:
- they give away bank account information to my relatives thinking I am them, violating all privacy related EU laws.
- the app is permanently under "maintenance"
- limited operations possibilities on the app (cant authorize permanent bank transfer abroard, no possibility to top up bank account from your prepaid card....I am wondering what I am paying for.
- for transfer entries I need to wait a whole weekend (no automation)
- about staff professionalism I will not even talk about
- to close my bank account I waited 1.5 years.
February 1, 2020
Unprompted review
TRY TO AVOID AT ANY COSTS
THE WORST SUPPORT/APP/ONLINE-BANKING/EVERYTHING EVER. Nothing works. Only troubles. And you have to pay a bunch of canone per month (mine is 6,20 euro) for getting basically nothing but problems.
October 27, 2019
Unprompted review
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