Zatu Games Reviews 

Great to deal with, very helpful and a great selection of games and products

Zatu always delivers, quick and easy. This game is really fun, we love it so much we bought it for a friend!

I would not recommend shopping with zatu ever, they shipped me a very poorly packaged board game that arrived damaged due the company’s negligence. After getting into contact with the customer support team they were extremely unhelpful and were basically unwilling to attempt to make the situation right. After finally negotiating a replacement that was promised would be delivered to me the next day they then failed to meet this deadline once again due to negligence as they “forgot” to dispatch it on time they told me it would not arrive for 2 more days the representative I spoke to about this issue Kieran was incredibly unhelpful and unwilling to help make the situation right even after this series of issues. Do not order here.

I purchased a large order of collectible cards and accessories. Upon opening the binder was damaged but the outer packaging wasn’t. ( packed like it ) All other products perfectly fine also. I contacted Zatu straight away and had to send quite a few photos. I was then told to return the item via Evri. The nearest station was a 30 minute round trip so asked if there was another way. There wasn’t. It’s taken 3 weeks and many emails to finally receive the item I purchased. No real apologies or compensation for my troubles. For a company the charges over retail it was really poor service.

Such an amazing gift for my little brother thank you so much. He was so happy. I was so happy for that. The smile this gift put in his face.

Great as always. Arrived quickly.

You would literally have to give me my order free to be any better. Well priced. Shipping was hassle free. Good tracking notifications. No inventory problems ordering via shop. Overall a very smooth experience.

good price, got what I paid for, good shipping, everything new. excellent all around.

Fast delivery, reliable service! Always a very smooth experience with Zatu :)

Easy to order, swift delivery. Good pricing

all ok, thanks to Zatu. I will buy again..

Product came as described at a reasonable price. I had some issues with the delivery as they use evri, but I wouldn't say the issue was with Zatu it lay with evri.

very good, easy delivery

UPDATE:

The book showed up randomly on the following Tuesday, much to my surprise of myself and to the Zatu rep I rang up later to inform.

I still wanted the book, so we agreed that they could keep the money, so long as they refunded me the postage as we originally agreed.

Final thoughts: The delay was frustrating, especially considering the next day premium I selected and paid for, but this could have been tolerable had tracking in both their warehouse and their courier was functioning properly.

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ORIGINAL:

I use to order a lot from Zatu, as they used to be the gold standard for buying my RPGs in the UK, but their prices increased and their service got worse (including holding on to my money for a 2nd wave preorder for more than a year, by repeatedly claiming that they had items on backorder, but constantly pushing back the re-stock date and hoping no one would notice), so I moved on to other vendors.

I decided to give them another shot after roughly a year and a half of not doing any business with them. I regret this decision:

I ordered an RPG book on Friday, paid extra for next day delivery and did so within the timeframe to allow same day dispatch so that I could receive it on Saturday. Zatu claimed the order was dispatched, but the tracking from the courier; Evri, instead showed FedEx, who themselves claimed it had been passed onto Royal Mail, but regardless who was supposed to be handling the parcel, they all agreed on the same point - my order never left their warehouse.

Monday rolls around round and still no delivery, so I call Zatu, at 09:00 AM, and the rep confirms it hasn't left their warehouse, and claims "It might have fallen off the conveyor belt" (and I guess no one bothered to pick it up, that bodes well for quality assurance). I explain that I paid extra for next day delivery, and he offers to refund the postage - fair enough, but I ask if it is going to get dispatched again today and he says he can't confirm that but that I should keep an eye out for a new dispatch notification.

15:30 rolls around and I still haven't received any notification of either the refund or the new dispatch, so I call again to confirm if the dispatch is happening; the new rep tell me it will have to be a couple of days before they can check the dispatch card, let alone actually send the book again. Frustrated, I told him to cancel the order on the spot.

I needed that book for Saturday, and the fact that they messed up the order dispatch and couldn't be bothered with a timely resolution was infuriating. They could have dispatched a new copy while the "lost" copy was located in the warehouse, or at least checked their warehouse to find it in the dispatch area, but nah, the customer, who paid extra for a faster service is now going to have to wait 3 - 4 days on top of the 2 days already delayed.

So here we are, I'm now just shy of £27 out of pocket for the next 3 - 5 days, and no book.

Advice: If your ERP system can't manage warehouse inventory tracking and dispatch, you might want to consider replacing it. Your reps were polite and responsive, but that's not a substitute to quality assurance and functional assets tracking.

It was easy and fast.

My package was delivered damaged by evri from zatu games. There was nothing in the package. I provided evidence of non delivery by photographic proof that the package was open. I went through all zatu games procedures to make a claim. E got to a stage where they were hoing to replace the items. But have not had any more emails from them since. They are totally not interested and dont care. Will not recommend this awful company

Zatu stocks the best games and has clear description of the game and the delivery was very prompt, very happy :)