The security at this festival were acting like they got off on power. Joke ting, and honestly its made me never want to come back, which is a shame because the site and vibe were lovely. Security a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
2 boys were spiked on the Arm! and have had numbness and nausea. The security guard said there were 3 boys going round spiking people!! OK what are you doing about it. This has been reporte... See more
My daughter attended and said it would be her first and last festival. Too dangerous. Not enough security to control the crowd surges, spiking with needles containing fentanyl and ketamine, security n... See more
I cant give 0 stars! I have had exactly the same experience with buying the deposit option. I purchased two tickets (£60 deposit each, £120 in total). My tickets were tier 3 VIP, £335 each. So my tota... See more
Company details
Contact info
Ripped off by official ticket company for Boardmasters Festival
My son paid a deposit for a ticket to Boardmasters Festival using its ticketing supplier, See Tickets. He also bought cancellation insurance through See Tickets at the same time just in case he couldn’t make it. He paid the deposit earlier this year and he tried to get his refund in April. See Tickets will not refund his deposit. Instead, by automated email, they pointed him to the insurance policy’s T&Cs which states in the small print the circumstances in which they give a refund. It turns out this is not when you need to cancel but only when the cancellation is needed in certain circumstances, including death of the ticket holder! See Tickets is actively mis-selling insurance by giving people the illusion they will refund a deposit if you need to cancel. See Tickets can only be contacted by email, and it is impossible to have a conversation with anyone working there. Don’t buy this cancellation insurance, you won’t get your refund!
April 28, 2023
Unprompted review
Excellent Personal Service. Really Impressed…
Really impressed with Board Masters/WiltonBradley service! Especially Rebecca Starr who, when I phoned Monday, expedited my order as urgent. Efficient, Polite, and a pleasure to speak to. Even had a phone call later from her colleague, Ben Hiles, to check I had received the email saying 'Dispatching'! Received today! Absolutely brilliant. The Roller Boots look fabulous. My great-granddaughter will be thrilled. 5* Service. THANK YOU
December 15, 2021
Unprompted review
Shocking facilities, Good lineup
Pro's:
Great Line-up
Con's:
Toilets were a disgrace - Full up higher than the seat. Literally disgusting. Not cleaned anywhere near enough. Even the VIP toilets were disgusting, couldn't even flush and completely full.
Water - Taps kept turning off. This is a nightmare at a festival. Literally a few times each day of festival.
Car Parks - Boardmasters stance is that it was due to accidents there was an issue in the car parks. Utter lies. It took us 4 and a half hours to get out from when we had packed our car. Once out the roads were fine and we know others who were still stuck in the car park for another 3 hours!
Even so if they want to claim the accidents on roads caused it, it was utter chaos, no stewards were there to help the flow of traffic or explain at all
August 17, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.