Boatsetter Reviews 

Explained everything about the boat and the bay.

Great overall experience! Nice yacht, great captain and enjoyed by all.

Captain Bob was perfect in understanding what we needed in our boat ride.

Fees are ridiculously high and providers don’t provide services

Boat owner was responsive and professional

Professional, friendly, was a great experience

Matt the boat owner made the experience a positive one. He was very accommodating

Justin was extremely nice to our party of 8. Helped us with our picnic supplies, reviewed the best, showed us the safety equipment, and cast us off. Couldn’t have been more friendly and helpful.

A wonderful experience, great communication, and very easy to work with!

The platform is great, I will use it every time I book a charter

I went on boatsetter and rented a boat for 2 days. It showed Sept 2, 2025 8:30am until Sept3, 2025 6pm. (I have a screen shot of this.) After I complained of being overcharged for fuel (3/4 tank when rented and that I was charged for a full tank when returned AND none of the boat gages worked which I had no way of knowing until after using the boat for a few hours and noticed that the Garmin gage never changed). When I made these complaints, I was told by boatsetter that I was supposed to dock the boat at the dock that I picked the boat up from instead of the air BNB dock which was 2 miles away. If that were the case, it should have been discussed and I should have been informed of this. Boatsetter should have shown that I was renting the boat Sept 2, 2025 8:30am until 6pm ( or any predetermined time) & Sept 3, 2025 8:30am until 6pm. Nowhere and nobody informed me that I was to return the boat to the owner's dock which was 2 miles from my air bnb. I would easily have brought the boat back the first day and repicked it up the next morning if anybody had said to do so. Boatsetter nor the owner said anything about this. When I picked up the boat, I told the owner that it would be right around the corner at our air BNB dock. The owner said see you tomorrow at 6pm. That night, the owner never called me, nor texted me, nor sent a message through boatsetter saying "where are you, where is my boat, etc." There was no issue and the owner was polite when I returned the boat. We stood on his dock and discussed our fishing, boating, Florida, etc. The owner left me a review saying that I was a great communicator and all was great. Then I complained of the fuel overcharge (caused by broken gages), and was informed about not returning the boat that night. I never got any of the overcharge for fuel returned to me.
Also note for potential renters: the insurance that boat setter has through a third party does not cover any use of boats at night.
Bottom line is: poor communication. This was the first time I ever used boat setter. I will use them again, but there is no reason to rent a boat for 2 days if you are supposed to return the boat to the owner instead of keeping it at your dock (even when you are not told to do so). I hope this review helps others to not have to go through some of these issues.

The app was easy and quick to use!

I had the most incredible time sailing with Drew and Miles! From the moment we stepped aboard, they made us feel welcome, safe, and completely at ease. Their knowledge of the water, the boat, and the local area was impressive, and they shared it all with such enthusiasm and warmth.

The trip was perfectly paced—relaxing when we wanted to soak in the views, and adventurous when we were ready to explore. Drew’s calm confidence and Miles’ fun energy made for the perfect crew. They were attentive without being overbearing, and clearly passionate about creating memorable experiences.

Everything went smoothly and was easy. Alex, our captain was great! Would definitely do it again. Made wonderful family memories.

We love Kaitlyn . She was a fabulous kind and very helpful host and organizer for our teen daughters group of friends and very good at making us as adults feel truly relaxed. Excellent hard worker and deserves a lot of brownie points as clearly a valuable employee. Would only come on board your boat again if she's in charge.

Nice tour of Miami área and the crew was pleasant

Good experience

While our day out on the water was fabulous and Captain Colin had everything ready for us, the owner/boatsetter have repeatedly ignored my request for a $50 refund for one of the two rafts we rented. There was only one raft provided to us but I was charged for 2 of them. This should have been a simple request; however, no one had responded to me and it has been a week!

Had a flawless experience with the process, the boat owner, and the boat.

Ease of rental made the experience great!