Bobbi Brown Cosmetics Reviews 

Absolutely terrible service. Placed my order on 26/11 from Black Friday sales. Took more than 10 days to ship my order. I purchased a 50ML extra repair Moisture Cream. I ended up receiving a small 15ML trial package!!! Wrong item shipped with a close to empty box shipped!! I was shocked and speechless..

I've been waiting 15 days for a refund on an item that I never received. Apparently takes 2-7 days, but yet here I am still waiting. Funny how they'll take your money pretty fast, but giving it back is a totally different matter. Really not impressed and has tainted my opinions on the brand completely. Poor form BB.

I bought extra care skin care set foe an Xmas gift. 7 days later got email to say they were cancelling order as out of stock and I'm now having to wait for refund.

I now have to purchase another gift then post to friend. Their systems already extremely slow and unprofessional. I really like their skincare but their customer service is appalling. No info on when I'll receive refund or a good will gesture. One star at a push!

I didn't receive my package so I tried to call the customer service. Not only the service time makes non sense which is before 12am on week days, the waiting time is so long. I stayed on the phone for around 30 min to wait for an assistant and the call just ended when the "representative" tried to find my order with my order number. Then I have to call them again and wait for another half an hour. I am still on the line waiting for someone right now. I have been spending more than fifty minutes to reach someone to solve my problem and it really makes my day so bad this morning. Wish you all never use Bobbi Brown's customer service and have a nice day.
Finally the problem solved in 30+50 minutes. Thank you so much Bobbi Brown.

I recently ordered Bobbi brown for the first time and its my last time too. Customer service is extremely pathetic. No1 attends your call. If you set for return call you would never receive a return call. Online chat is extremely frustrating. The person replies in ages. It takes half an hr approx to resolve your issue in online chat. I didnt receive the gift items with my order.....another pathetic thing. I ordered lipsticks by using their try on service. The colors are completely different what try on shows you. Last but not the least you cant initiate your return by just starting your return yourself,the way all other brands are doing. You have to go through this painful process of either calling them (which you r lucky uf they attend your call) or through online chat.

I placed an online order on Bobbi Brown Cosmetics. Delivery was prompt, however one of the items was out of stock. This was not communicated, I had to call in and was advised that this happens and I could request a refund for the item? Really? I ask to do so and was advised that a request had been sent to Finance and it could take about a week to process and depending on the bank another few days. Don't feel very valued as a customer - shocking communication. Will not be supporting this brand.

first time using this company, received a tracking from Hermes, I paid for next day delivery and at 739am of the delivery day, the tracking says it is on its way back to the sender, never even made an amept to deliver it,I think its been stolen I thought this company would use a better courier than this one, won't use again after I receive the FOC replacement

Love their products, have been a repeat customer for years now. Their foundation is divine

I was so impressed with this product that i felt it necessary to share my experience. its actually one of the best products ive ever bought! if youre looking for a quality product, then dont hesitate, buy this one!

I've ordered from the website quite alot over the years and never had any issues everything has always come promptly and in one piece, I use the counter at selfridges in the Trafford center if I want to try anything first and had my makeup done by them, they are extremely helpful and polite when I have been. I also follow a few of the pros on social media and they are quite on point on getting back to you if you want to know what product they are wearing which I feel is great as they are obviously very busy people.

I’ve just had a good experience with Bobbi Brown customer services. I wasn’t looking forward to contacting them, given the reviews here, but I struck lucky obviously (thank you, Marina) and everything is sorted out. My lip-tint was damaged in the post and BB has dispatched a new one. I agree that their casings for products have gone downhill - I still have a brand new longwear eye shadow that has never worked - right from the start. But anyway, all good for now.

I was searching for a stockist in the Portsmouth/Fareham area. The website locator suggests House of Fraser in Chichester, this closed down sometime ago. When I google for this info it brings up a list of Boots stores that don't stock it. I find it completely unprofessional that they don't take ownership of the info that is on google and ensure that their own store locator is up to date. I tried to contact them but I got error messages when I tried to send an email via their onsite proforma and couldn't find a phone no. If there is one it is well hidden. I expect better Bobbi Brown.

I have never used Bobbi Brown products before my recent purchase. I was so excited to buy the gel liner with the recommended brush for application.
The gel liner goes on unevenly and doesn’t last all day. The applicator brush doesn’t help one bit. For the price and performance this is a true disappointment. No more for me!
Kristin Bauter😢👎

I am absolutely disappointed to know that you are using animal testing and therefore cannot tolerate this unnecessary animal cruelty anymore. I have been buying your products for long time, but as soon as I got to know this, I decided not to use your products and switch to brands that do not do this anymore. There are alternatives to avoid it and so many brands are switching to cruelty-free. If you care at all about poor animals and people in general, you should be more considerate, then maybe more customers will come back.

Ordered two items one was missing, difficult to get through to customer service but when I did they refused to replace or refund until they conducted an enquiry with their warehouse. They couldn't give me a timescale of how long this would take. I am outraged I expect to get what I pay for? the customer service agent was like speaking to a broken record.

Great product-absolutely the WORST cases. I have kept silent for too long. Numerous broken cases, powder palates that fall out and crack into a million pieces, hinges break, lipstick cases crack and don't stay on, eyebrow applicator end covers cracked; all cheap plastic and poorly constructed! Mind you....my cosmetics stay in a drawer, not in my purse, not dropped. I have cases from competitors that are much older and are still in one piece.

I can't be the only one with this problem. Your cases should be equal to the quality and price of the product, not inferior to increase your profit margin. BB, please fix this issue. I have pictures if you would like to see them.

My order was shipped and delivered sooner than the posted timeframe. The eye shadows I purchased work very well together and apply easily, lasting a long time with no fading or creasing. I also received loyalty points for my purchase. I would definitely purchase from Bobbi Brown directly again!

They had a promotion of buy a vitamin base cream and get a free foundation. After I placed my order, they told me the free foundation is out of stock, but they are still selling on their site. I asked the customer service when are they gonna ship the free foundation, they told me it is out of stock for the color I want. So I have to choice a color that does not fit, because they won't provide any refund since it's a gift and it's free. However I brought the cream because of this free foundation, sobat the end I get a foundation that is not even my color. If you don't have the product that is in stock, do not take my order. This is the most terrible online shopping experiences I had.

This is the worst website ordering system Ive ever used. You add stuff to basket, add ofer code, then says invalid but not why, so go to virtual help who say you have to have an online account. set up online account then add things to basket and there is no where to submit order, just says home delivery and nowwhere to hit order. Added my home address into profile, still nothing, so painful

I purchased a foundation online in November, using the virtual helper to suggest the correct shade. Unfortunately the shade was a little too pale. In January I ordered a shade darker and it was spot on. I chatted with Bobbi Brown customer service online and they were happy for me to return the original foundation for a refund, even though a few months had passed (although I had only used the product that one time) and have sent me a return label for free.