Body Shop Reviews 15

I have been a Body Shop customer since it opened its first store in Covent Garden.
Such a shame it’s descended into the rubbish on line store of today.
All of the original products are no longer available ie. Vit E Body Lotion. The very good shampoos. Vit C products, eye shadow and mascaras wands. Tea Tree. etc.
I don’t want synthetic fragrance stuff. Just bring back the original ANITA RODDICK products and the business will BOOM

They delivered my parcel via Royal Mail to the wrong address. A photograph for proof of postage was sent to me and it was not my house! I rang Body Shop and they would not help me saying it had been delivered. Well it has…. but not to me. I have now lost my money which is upsetting as I am a pensioner.

"Hi, I'm a long-time customer of Body Shop and I wanted to share my appreciation for the great customer service I received. Kiran, the staff member who assisted me, was incredibly kind and helpful in choosing the perfect shampoo for me - the ginger shampoo and conditioner! She took the time to understand my needs and provided excellent recommendations. Thank you, Kiran, for making my shopping experience so pleasant!"

Be very careful ordering from them. I live in Orkney they took my money for an order and it never arrived. Customer service is appalling and I was eventually told after 3 weeks that they don’t deliver to Orkney. I had to persevere for nearly ONE MONTH to get my money refunded.

Wouldnt even give it one star only i had to. Sent for powdered foundation paid 18/19 pounds. That was for a refill and a compact free if i bought the refill. The powder was so small it looked more like a sample,what a rip off. Then at one slight touch with the sponge it just desentergrated, went everywhere. I have never bought such a bad quality powder ever. Had to chuck it as it was just like talcome powder on your face. Maybe thats why the Body Shop isnt so popular now.If anything ive learned not to buy from them ever again.

I ordered some Christmas gifts and was informed would be delivered 3-5 working days. I had to chase for delivery as not heard since 5 working days had passed. I then get a notification that I would get my order by Saturday morning. It didn’t come until the afternoon. I had to go and buy more presents as they didn’t arrive in time. I put in a complaint and have not heard back at all. Their delivery and responding is so awful. Shouldn’t be allowed to trade if not meeting their own set timescales.

I placed an order with the body shop on Sunday 1st December 2024 in the evening. Got the details back stating the order would take three to five days.
On Friday 6th December 2024 stayed in all day expecting this parcel to be delivered. Nothing at all. I phoned the Body shop to ask where my order was and was told you won’t get this till Wednesday 11th December. I put this down as a complaint with them, I said to them dont you think some form of communication or cohesion with the customer might be a good idea.
Explaining I have spent all day in waiting for this parcel. My complaint never got answered and was totally ignored. Shameful way to treat customers. I will not be using this company again. Just full of excuses and not very professional.

Love the product and lovely stuff, however they might need to work on their stuff training. I'm one of your Love Your Body™ Club members and last Friday when I about to pay the product, I forget to bring my membership card so the staff asked my name. As my name is Chinese and hard to spell so I kindly offer her my student card so it would be easy for her. But after finished check out, the staff forget to give my student card back and I just left the store. And after 5 days, I went back to the store and asked my student card, however the staff told me, she couldn't find it and ask me to give them a call tomorrow as the person storages my student card wasn't working that day. So today I go back to the store again, and ask for my student card, the staff told me they still couldn't find it.

I'm very disappointed about how your store can not taking good care of customer's lost property. Although, your staff are so lovely but the staff training is not as good as it should be. If I came back after 2-4 weeks for my property, I can understand if the staff can't find it. But it's only been 5 days since I left my property and I went back to the store within a week, which means the store is lacking of taking care of customers lost property. I hope you can improve your staff training, so the similar event won't happen to other customers.

I made a online purchase but did not receive it even though their tracking number said it had been delivered. I contacted customer service and found that they were not interested in resolving this matter, if fact the rep suggested I try to track it down myself. I was about to dispute the charge when the package showed up the day after I called and 8 days after they claimed I received it, was marked "delivered to wrong address". Had the person who got my package not returned it to post office I would have been out of luck because they were not going to do anything to ensure I got what I paid for.

I had s terrible experience with an assistant who over charged me for a product then could not over ride till as manger was not in still only to be told by head office they will need to check with cameras as I left my product and reciept in store as the assistant now denies product is left there.
Very dissatisfied otherwise did like the offers and products.

The Body Shop is owed by L'Oreal one of the most prolific animal testers in the world. They sell in China which demands products to be tested on animals in order to be sold there!!!

I like some of their products like the satsuma gel lotion and the vitamin C skin care line but I was disappointed in their return policy. They made it very difficult for me to return a few products I had purchased online in store and I felt their customer service is subpar in certain stores.

Even when I have been disapointed with products from this brand it does not stop me from buying other items. I own allot of body shop products and there are some I love and some I hate but isnt it always like that with a brand! Anyways give them a try... you never know!

Got this body lotion from life style-shop and surprising its really good! Even my mom loves it haha it smells good and its moisturizing!
Highly recommended and at fair price.