Bol Reviews 

Ordered an air fryer this week. Delivery set for Friday. Bol account said it has been received by DHL.
DHL track and trace says the package has been booked but they haven’t received it.
RUDE Customer representative phones me now and asks if I’ve received the article. I say no and he says I can phone again then on 3 December if I haven’t received it.
I’ve made a few purchases with Bol.com and Amazon.nl and Bol.com should take some lessons in customer service from Amazon.
This will be the last order from Bol.com. Never again.
I also see they’ve gone against their policies and charged my credit card before delivery which is illegal

The articles I ordered were exact as described on their webshop. The article was packed well and the delivery was quick.
I buy for years at their webshop and untill now Iam very confident

On consecutive orders during the delivery process the "driver misplaced my package" and it was delivered days late. Bol tells you to wait 5 DAYS, even when paying for the Select package! Really awful customer experience

Wrong product delivered.

Return impossible due to wrong labels ( up to 3 times )
Pay back? No way. only after returning product.

But how to return? If you know, tell me.

Even after reaction from Bol.com on this review, still no return label or payback.

I will never order trough you guys again!

Every time I order something from Bol.com I regret it. Every time without exception there is an issue. Either I cancel my order and mu order is not cancelled. I have to call support.
Or, my package is delivered and it actually it is not. Ok the second one is on DHL but the point is its easier to go to a store and buy what is need than spend time with support every time.

My order delivery was postponed multiple times, and in the end, it was delivered to a PostNL office that was far away. I have back pain and have no idea how I will pick it up by myself. If I had known they would deliver it to a different location, I would have gone to a nearby shop and bought it from there. This has been the worst delivery experience I have ever had. The customer service was rude, and I will not use this service again.

Decided to try buying books again. Still the same worthless packaging as ever, causing the books to arrive severely damaged. Is it so hard to put a single layer of bubble wrap around it? Surely the cost of damaged books being returned is much higher than the cost of a single piece of bubble wrap. Unbelievable.

Coulant service and have been ordering lots of stuff for many years here in the Netherlands!

a group of scammers , they force you to subcribe to SELECT ; when i cancel the subscribtion, they still charge me for the service which i do not want

stuck in creating an account. For two days the WebSite keeps saying "Technische storing". Opened a chat and took some time to get a real person who turned out to be another chatbot. Not reading my issues I was advised to open account on bol.com when I said this is the issue I was told to give a screenshot but the chat does not allow attachments to be uploaded WHEN YOU DO NOT HAVE AN ACCOUNT

If it is already at this stage that shows a poor service I decided to take my order of about £200 of books elsewhere.

>> added since the reply from Bol

The reply is very generic and is another clear signal that it is an automated reply asking about my order (which I was unable to place) and my account (which I was unable to create) , clearly Bol does not READ messages (weird given their core is selling books ?)

Let me spell it out for you dear Bol. Your registration page seems to be broken for those not living in NL or BE. And you chat bot and "warm body" response is a canned reply and poor implementation of A.I.

1. for two days I kept getting the "due to technical problems we were unable to register you as a new client"
2. Your advise to contact helpdesk made things clear they were not listening nor reading my cry for support
3. I ended giving them my email address asking to be replied by a competent service employee

I should have looked at Trustpilot before signing up, I would have known your poor level of service

AI ads sound awful. What are you thinking!

Edit: You didn't send me any response

The book arrived damaged. The box was fine, but the book wasn't. Why is it so difficult for bol.com to wrap books in foil? Bad experience every time.
3 star for great client service.

I ordered an MSI RTX 5080 graphics card on Bol.com for €1050, a confirmed and paid order during a sale.
The delivery was delayed for several days, and when the package finally arrived, it contained a Biotherm face cream instead of the graphics card.

I immediately contacted customer service and was told I could return the item for a refund. However, this is completely unfair—the RTX 5080 now costs around €300 more, and I just lost my chance to get the product I ordered at the advertised price.

It’s unacceptable that Bol.com or its marketplace sellers can make such a serious mistake on a high-value product and only offer a refund as a “solution.”
I provided photos and proof, but they refused to send the correct item.

Very disappointing experience. I will not be ordering from Bol.com again, and I strongly advise others to be extremely careful when buying expensive electronics from them.

I’ve been ordering from bol.com for years and have always been very satisfied. I consciously choose bol instead of Amazon for ethical reasons, because I prefer to support a Dutch company and specifically not Amazon. Their customer service has always been quick and kind, including this time, so that’s not the issue.

What really disappointed me is that during my last order, “Pay later” was automatically selected without my consent. I wasn’t redirected to the payment page and only realized afterward that an after-payment had been created for me. That doesn’t feel right.

I understand why this change was introduced, but it takes away the customer’s freedom of choice. Not everyone wants or is able to pay later, and I find it fundamentally wrong that this has become the default. I had to cancel my order and place it again just to pay immediately.

I hope bol.com reconsiders this approach and brings back transparency and real choice for its customers. That would better reflect the trust I usually have in bol.com.

Edit to reply from Bol:
I am perfectly aware that I am able to choose, I’d just like the choice to not pay now if I don’t want to pay now, not to actively have to choose to pay. Paying now should be the automatic option, not the other way around. And your designers know perfectly well why that is the case. You’re just choosing to ignore me pointing out that what you are doing instead is unethical. To be specific, lowering the threshold of buying so people buy a bunch of stuff first and don’t get confronted with their bill until way later. This will trigger unhealthy buying behaviour.

Bol is easy to use, goods are easy to return if you have problems, and refunds and requests are always dealt with promptly.

My review is with regards to the partner company of Bol.com , On That Ass company offering free gifts to Bol.com customers for some product purchases via Bol.com website. If I could give minus stars for this On That Ass company I would. Terrible scammers, never experienced such low quality business makers like this company. They used my bank details and personal information obtained via a free product I received following a purchase I made on Bol.com , On That Ass being a cross promotion partner of Bol.com offering free gifts to compliment some product purchases from bol.com website. Basically weeks after my bol.com purchase On That ass created a subscription on my name and sent me a spontaneous email -weeks after my purchase -which went unnoticed to my spam and they started to debit my bank account for 4 months before I noticed they debit money from my account. I could not get in touch with anybody for customer service, I immediately blocked their access to debit my account and then when I realised they actually activated a membership on my name - I proceeded to make all steps to cancel that subscription - and still they try to squeeze money further from me for an additional month - I advise all to stay away from this company, such low level business tactics - high level masked SCAMMERS , @onthatass, Also very disappointed to realise that @bol.com has such partners and allows their customers to be simply tricked in such manner by a partner company which supposingly should bring added value to bol.com customers - total disappointment @bol.com also for the lack of reaction and stand to my situation and how I ended up being totally scammed following a purchase from Bol.com. Beware! Worst buying experience ever!

Stay Vigilant. Be ready for unpleasant surprises after ordering. Unclear terms of conditions setting traps to customers.

Three times packages are lost or delayed, and with every package you have to wait for four working days with no use till they return the money and what is funny is some of the packages arrives and some not specially if it is in letterbox it never arrives almost

After ive read all these negative comments i will never place an oder in this platform
Thank you guys for making other’s ppl life easier

Horrible customer service, incapable and purposely time wasting. Only order from Amazon now on.

Edit after your answer: The delivery didn't arrive the day after as promised before ordering the item but after 2 days and the item was delivered 1 hour earlier than the forcasted time, nobody was home, second delivery attempt almost a week after the initial item order.