Bol Reviews 

I ordered a product from bol (275 euro Bose headphone sold by Bol), delivery by DHL. the tracking later showed the package as delivered. I did not receive it. (I was anticipating the product, and the address is a service apartment, so there's no way I missed it)

I contacted bol and was told that it might show the status first then arrive later, then a few day passed they said they would investigate.

After around two weeks, my claim was rejected. The reason given was that there was “sufficient evidence” and that bol was conducting a general fraud investigation, seeing similarities between my order and other cases where fraud had been detected, and they refused to answer me again (as I followed up very frequently)

I contacted DHL to ask for the delivery evidence just to understand if it was actually delivered and someone took it or it's never actually delivered. DHL told me that an investigation has to be requested by the sender. According to what I was told by DHL, no investigation had been opened by bol (while they told me that they have "sufficient evidence")

so Bol took my money, did not investigate if DHL has actually delivered my product and then call me a fraud.

---reply---
the email sent to me on June 11 is what I explained here so I don't know why do you still point to that email.

Received a €3.50 late fee for an item that arrived far too late.

Congratulations on collecting your €3.50. Any company that treats loyal customers this way doesn't deserve my business.

In the process, you've also cost me 15 minutes of my life and my entire lunch break dealing with an issue that shouldn't have existed in the first place and could have been resolved immediately without any discussion.

Penny wise, pound foolish.

Problem solved after Trustpilot Intervened.

The €3.50 was credited and it’s not about the money it’s about the principle!

I bought 2 books, after one month they charge me in my account for a subscription for KOBO Plus , never asked for that or never used, I don’t even know what it is.

3rd time in a row that BOL promised next day delivery and then the next day they report some lame excuse why the shipment is delayed. There should be a law prohibiting these false promises, preferably with a penalty eg 20% discount for each day delay. I am sure companies like BOL will then quickly stop with these false claims.

I really enjoy shopping at Bol. Their prices are great and the delivery is always so helpful. I would love to see more reviews, and it would be wonderful if they could add Klarna too.

They advertise next they delivery, which is why I chose to buy from bol. They sent the package through Budbee, which initially got delayed for 5 days. Only after I went to pick up my package from the box today, they delayed the shipment to the next day. No notification, no nothing. Just wasted an hour of my time like that. Bol should be aware who they're working with and sending their packages through. This is my first experience with bol and I will definitely avoid it in future.

Delivery times used to be as informed on their website: Now every order is week if not weeks late.
All orders are also via partners, so bol.com is not arranging anything themselves.
Contacting their customer support is useless; they just keep saying to contact the partner. Feels like a scam these days; it's not the same bol what it used to be.

products on bol.com and other online stores contain large quantities lead and cadmium. Most products from bol.com, Amazon, and other pot companies like Joybuy are flooded with toxic metals, in glasses, plates, toys, and clothes. Shein, Aliexpress, Kruidvat, and their toys, clothes, and cosmetics shouldn't exist. People foolishly buy products because they're cheap.
Wake up, people. Check for lead, cadmium, and other heavy metals with test swabs. But only if purchased in construction stores, not online.
China has flooded Europe with garbage and heavy metals, as well as other countries outside of Europe.

It used to be a great webshop, but it seems they have grown too big.

The delivery service is very disappointing. Parcels are often left in public areas or simply dumped on the driveway. Delivery dates are rarely respected, and there is no option to combine multiple purchases into a single shipment. As a result, items from the same order are often delivered over several different days.

When contacting customer service, all you get are excuses about why deliveries are so difficult. They never offer a proper solution to the problems.

Overall, shopping here is no longer worth it.

Update: I wrote a review about bol.com before, and they replied saying they would contact me to discuss the issue. They never did.

Their response gave the impression that they cared and wanted to resolve the problem, but no follow-up ever came. It seems more about maintaining appearances than actually helping customers.

Update 2: Once again, they claim they want to "solve" the issues. Unfortunately, I've already contacted customer service twice via chat and sent an email. Every response was disappointing and failed to address the problems. I've had enough and won't be wasting any more time on this.

Extremely disappointing experience with Ultalish

I normally am happy with Bol.com. It really helps as their deliveries are usually fast and are more convenient if you need to receive something quickly.

But my recent experience was so frustrating. I don't think I'll ever order anything there again.

I ordered a makeup set for €59 and instead received a cheap mouth liquid I never ordered. A mistake entirely on the seller’s side turned into weeks of inconvenience for me.

At first, I was expected to arrange a return myself for an item I never ordered. After multiple contacts, I finally managed to arrange a collection from my house because I simply did not have time to package and bring someone else’s mistake to a postal point.

The returned package was received on 12 May. I was informed that the refund would take up to 14 days. Today is 31 May — still no refund, no update, and no communication. €59 of my money is gone, and I still have nothing for it.

Very poor customer service and a frustrating experience from start to finish. I would not recommend buying from this seller.

The customer service is inexistent. I had a bol select subscription and I was ordering items weekly but I canceled and uninstalled the app because the AI chat bot makes me lose too much time. There are often problems with deliveries and instead of being able to solve my problems right away, they make me lose 20 minutes on a chatbot facade that acts like a gatekeeper to make customers desist.

They use a business model where they make sales on items on different colors, but make sure those colors are like 1-2 euro's more so no one would ever have bought them over the other, then with the sale, if you ask for a refund cause it's the same product, they say it's not the same color so sucks to be you. what a joke. bol is i think worse than amazon, will support bezos instead of this scammy europe site honestly.

Where is my matras,this is the worst experience online I have ever had.how can this company still operate.more people need to seek advice from solicitors.this is unacceptable.avoid this place by all means

They have no idea how to behave with customers, couriers sign instead of customers take packages to the wrong address, do not know how to write an address and blame the customer for some incapable people.

I love bol.com and their customer support. I use it since 2019 and have no complaints.

Worst experience. Don’t want to return money back after + 1 month

I ordered a product that was listed as available and guaranteed to be delivered the next day.
This was 2 weeks in the Bpost strike, the product was 50% more expensive than a direct bigger competitor, but the competitor was expecting a delivery 3 weeks later.
You would expect Bol to chose a different logistic partner as they guarantee a 1 day delivery.
Bol, knowing the situation, still sent the item with Bpost.
It has been now over a month since my order and this is still not delivered.
Despite multiple mails, Bol does not want to either reimburse partially the product or offer an alternative.

The company seems to advertise fake services.

Edit: After leaving a review, Bol.com proceeded to the refund of the order, increasing my review to an average value.

We ordered a product that was clearly stated to be delivered the next day. Unfortunately, it was not delivered as promised and the delivery is now scheduled three days later.

We are very disappointed that promises are made that cannot be kept. Because of this, we now have to urgently find a store today and spend more of our hard-earned money, along with the extra hassle and stress, to buy another present for a family member.

Customer service was not helpful at all and did not feel customer-oriented.

Nous avons commandé un produit en indiquant clairement qu’il serait livré le lendemain. Malheureusement, il n’a pas été livré comme promis et la livraison est maintenant prévue avec trois jours de retard.

Nous sommes très déçus qu’on fasse des promesses qui ne peuvent pas être tenues. À cause de cela, nous devons aujourd’hui chercher un magasin en urgence et dépenser encore de l’argent durement gagné, avec tout le stress et les démarches supplémentaires, afin d’acheter un autre cadeau pour un membre de notre famille.

Le service client n’a pas été utile et ne s’est pas montré orienté client.

Wij hebben een product besteld met de duidelijke vermelding dat het de volgende dag geleverd zou worden. Helaas werd het niet geleverd zoals beloofd en blijkt de levering nu pas drie dagen later te gebeuren.

Wij zijn erg teleurgesteld dat er beloftes worden gemaakt die niet nagekomen worden. Hierdoor moeten wij vandaag nog een winkel zoeken en opnieuw ons hard verdiende geld uitgeven, met alle extra moeite en stress, om een ander cadeau te kopen voor een familielid.

De klantendienst was bovendien niet behulpzaam en totaal niet klantgericht.

The service has gone worse over the years. No wonder to see such bad reviews here.
For my case, they charged me because apparently I had selected an option to pay later for a purchase of 20$ and without noticing to emails (who cares about 10s of dollars emails from all these online shops) I got into a situation where I had to pay a fine more than the purchase price itself. The whole process was super unclear, and the customer service was worse than those AI robots. I tried to call and chat with multiple human contact, and all I got was that they could not do anything about this situation. As an online service you could encourage them to go through the purchase history and try to come up with some solutions if something like this happens for the first time over so many years. Extremely disappointed, and will not use their service unless I really have to. And will spread the words as well, as apparently that’s what they also did not care about too much.

I was expecting a delivery and the delivery company POSTNL totally lied saying the driver passed at 5pm but nobody was there. It's an absolute lie as I have the footage from the many cameras around my house and as we were all the day at home. This is an absolute shame and I expect the driver to pick it up from the new delivery point, being it back and present his apologize

Edited after the contact center called me:

They basically do not take any accountability on the matter. They actually should contact PostNL and force the delivery man to pick up the article and drive it back to my house. At the end, Bol.com will lose money because the article will be returned to them and I will get refunded. I am really amazed that they could not care losing money when one of their supplier (PostNL) badly fail. This is poor management of suppliers, of customer satisfaction and a total lack of accountability from the customer support