Super quick in response and has not been a problem so far over the years. Appreciate their service, and communication was timely when there was a need
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See what reviewers are saying
Det virker fint. Det er dog lidt mystisk at "Voip Service Status" til stadighed viser "Your phone number porting is in progress", selvom det forlængst er gennemført. Alle andre oplysninger i "Status"... See more
Company replied
I had a customer representative help me activate my father's Internet services and I'm so grateful that Brian was patient enough to help and explain everything over multiple phone calls and messag... See more
Company replied
I have been a fiber connection customer for 5+ years and it works flawlessly. On the rare occasion it doesn't, their customer support team are extremely helpful in getting me back up and running quic... See more
Company replied
Company details
Written by the company
BOLIG·NETs historie begynder tilbage i 2001, hvor en vennegruppe sad i boligforeningen Top-House på Nørrebro og var lidt småirriterede over deres internetforbindelse. Den irritation førte til en idé om at skabe en fælles, enkel og stabil internetløsning for alle 179 beboere i boligforeningen. Succesen kom hurtigt og andre foreninger begyndte at ønske de samme fordele. Dette var startskuddet til det, vi i dag kender som BOLIG·NET. I dag er vi en veletableret og professionel virksomhed, der tilbyder god service og kvalitetsprodukt til husstanden. Vi har gearet organisationen, vores produkter og vores måde at gøre tingene på, så det er billigt, trygt og nemt at være kunde.
Contact info
Tempovej 27, 2750, Ballerup, Denmark
- 70277067
- info@bolignet.dk
- www.bolignet.dk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable internet and excellent customer service
I have been a fiber connection customer for 5+ years and it works flawlessly. On the rare occasion it doesn't, their customer support team are extremely helpful in getting me back up and running quickly.
I also find them to be upright. During a major disruption on 8th March 2023 (which was an unacceptably long outage), they were open and honest, and I trust them to make the necessary improvements.
March 9, 2023
Unprompted review
Reply from BOLIG∙NET
Dear Brian
We are really happy to hear that you've been a long-standing customer experiencing af flawless connection for the past 5+ years 😊
We absolutely agree that the disruption on March 8th was unacceptable. We believe in honesty and learning from our mistakes and we guarantee that we will make the necessary improvements to avoid anything similar happening in the future.
Thank you for your support and for awarding us with 5 stars ⭐️
Wishing you a lovely day!
Kind regards,
Amanda // BOLIG∙NET
Bolig-net -Good service.
February 19, 2023
Unprompted review
Reply from BOLIG∙NET
Kære Konrad
Mange tak for din flotte anmeldelse!
Vi er rigtig glade for at høre, at du er glad for vores kundeservice
Jeg ønsker dig en dejlig dag.
Mange hilsner
Sanne // BOLIG∙NET
Best broadband provider
It's a good service to use in home. Good speed along with uninterrupted services.
December 2, 2022
Unprompted review
Reply from BOLIG∙NET
Dear Md. Sahedul
Thank you so much for sharing your review. We are delighted to hear that you're having a good experience with our fast and stable broadband services.
If there's anything we can do to improve your experience further, feel free to reach out to our customer service at +45 70 27 70 67.
I wish you a wonderful day.
Kind regards
Amanda // BOLIG∙NET
fast customer support
fast customer support. Talked to a real person on their chatbot who resolved the query in real-time
September 14, 2022
Unprompted review
Super god service
August 11, 2022
Unprompted review
I had a customer representative help me…
I had a customer representative help me activate my father's Internet services and I'm so grateful that Brian was patient enough to help and explain everything over multiple phone calls and messages. It took hours but the kindness of the staff there really shone through. Incredible customer service.
A thousand thanks Brian and the chat team.
-Samira
July 8, 2022
Unprompted review
Reply from BOLIG∙NET
Hi Samira,
First of all I would like to thank you for taking the time to write a review - we really appreciate it! 😄
Next I'm so glad to hear, that Brian was able to help you with your difficulties starting up the internet for your dad, and that you are satisfied with our customer service! Don't hesitate to contact us again, if there's any difficulties or questions - we're here to help 😊
I wish you an amazing summer ☀
Best Regards Cindie // BOLIG·NET
Trusty service
I have no major comments on the internet at Skovlyporten except that it is working great. All the faults are reported in advance and are taken care of at the shortest time possible.
March 30, 2022
Unprompted review
Reply from BOLIG∙NET
Hi Vice
Thank you very much for the kind words.
We are happy that you´re satisfied with our service 😃
We wish you a nice day.
Best regards Aleksander // BOLIG·NET
Super happy with service
Super happy with service. Don called back within half an hour, came within two, was very friendly and informative, and installed the new equipment that covers parts of my apartment my old router had difficulties with. I do not know how the service could be any better :-)
January 24, 2022
Unprompted review
Reply from BOLIG∙NET
Hi Olga
We are very proud that you are happy with our technician's service!
Don sends greetings and say thank you so much for your feedback. We are really happy about that 🥳
Have a nice day.
Kind regards Luna // BOLIG·NET
Reply from BOLIG∙NET
Hi Mary
I'm glad that the problem with your connection was solved!
Thank you very much for your feedback 😊
Have a nice day.
Kind regards Luna // BOLIG·NET
Great service
Great service! Fast follow up and communication in English.
December 1, 2021
Unprompted review
Reply from BOLIG∙NET
Hi Camilla
Thank you very much for this review!
We really appreciate it 😊
Have a nice weekend
Kind regards Luna // BOLIG·NET
Nice and quick help
Nice and quick help, good explanation of the issue
September 24, 2021
Unprompted review
Reply from BOLIG∙NET
Hi Andrii
How wonderful that you wanted to share your experience with us! We thank you for the nice stars and kind words 😊
Have a nice day!
Kind regards Luna // BOLIG·NET
Nikolaj was friendly and helpful in…
Nicolai was friendly and helpful in assessing the full extent of the problem and he patiently waited while resolving the issue. Was very satisfied with the service received and would recommend you ask to speak with 'The Nicolai'.
July 22, 2021
Unprompted review
Reply from BOLIG∙NET
Hi Gudrun,
Thank you so much for sharing your experience with us! It means the world to us and 'The Nicolai' gave me a big smile when he saw your kind words 😊
I wish you a lovely Weekend!
Best regards, Josefine // BOLIG·NET
Im really happy for this Service
Im really happy for this Service
Thanks
June 8, 2021
Unprompted review
Reply from BOLIG∙NET
Hi Khalid,
Thank you so much for sharing your experience with us! We really appreciate it and I'm glad to hear you're satisfied with our service 😊
I wish you a great Tuesday!
Best regards, Josefine // BOLIG·NET
Thanks for the help Bolignet
Thanks for the help Bolignet. My internet is working again. Very fast speed!!!
June 3, 2021
Unprompted review
Reply from BOLIG∙NET
Hi Mo,
That makes me so glad to hear! 👏
Thank you so much for sharing your experience with us.
I wish you a lovely day,
Best regards, Josefine // BOLIG·NET
Very helpful customer service
Very helpful customer service. Will be ordering their fibernet
May 7, 2021
Unprompted review
Reply from BOLIG∙NET
Dear Claire,
Thank you so much for sharing your experience with us! It means the world to us and we can't wait to welcome you as a member of the BOLIG·NET family 😊
I wish you a lovely weekend!
Best regards, Josefine // BOLIG·NET
BoligNet
Update:
BoligNet just called me apologizing and they will refund my money. They have a fast internet and good price but it is also important to offer a good customer service as they have demonstrated in last call.
/////// Solved //////
They have been charging me for two internet subscriptions at the same time, billed at my home.
Now they refuse to refund the money, as they say, it is my mistake, but they also don't know how two subscriptions may have been created in the same apartment.
The company should prevent that more than one subscription from being created by mistake, especially when the customer is trying to extend/Upgrade the current subscription. As I have been informed by them they cannot avoid these situations, then I wonder, how many customers may be overpaying without realizing it or being warned.
May 7, 2021
Reply from BOLIG∙NET
Dear Joel,
I’m so glad we finally reached you by phone so we could talk with you about this. I fully understand your frustrations and I'm glad we found a solution.
Thank you for taking the time to share your experience with us, and thank you for the update and the kind words - we really appreciate it!
I wish you a great weekend,
Kind regards, Josefine // BOLIG·NET
Some times the network is very…
Some times the network is very unstable. But there's always some response to the request for better service. I guess nothing is perfect.
In the beginning I paid twice. Hope will that issue be resolved ?
February 27, 2021
No issue fast speed
February 27, 2021
Yes, i trust the network.
Yes, i will say the internet as of today is good. I trust them.
February 25, 2021
Der er problem med server/internet…
Der er problem med server/internet forbindelse tit.
February 24, 2021
Reply from BOLIG∙NET
Hej Stephen,
Tak for din anmeldelse.
Efter gennemtjek af forbindelsen ud til din forening, finder jeg ingen udfald.
Derfor vil en kollega kontakte dig snarrest så vi kan høre mere om udfordringen.
Rigtig god dag til dig.
René // BOLIG·NET
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