Bolt Removals Reviews 

355
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and making moving days stress-free. People frequently highlight the staff's friendly, helpful, and polite demeanor, noting their can-do attitude and careful handling of belongings. The delivery service is often commended for its punctuality, clear communication, and meticulous attention to detail, ensuring items arrive safely and on time. Many also found the pricing to be competitive and offering excellent value. However, some customers also noted the team's exceptional ability to go above and beyond, skillfully managing unexpected challenges during moves, such as difficult access or unforeseen delays. Reviewers appreciated their proactive approach, including protecting floors and handling complex logistics with professionalism and a positive attitude.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, friendliness, and... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Delivery service

Clients share positive opinions on delivery service, highlighting its efficiency and professionalism.... See more

Price

Consumers find price to be positive, with many reviewers describing the pricing as fair, affordable, and... See more

User experience

Customers had positive experiences with the user experience, often describing it as seamless, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bolt were great from start to finish. Polite and considered during the initial quoting process. Kept me informed before move date on what we needed to do and consider in advance. Turned up on time and... See more

Rated 5 out of 5 stars

If you want a fabulous removal firm, which will help you achieve a stress free move choose Bolt. These guys are fabulous and we can 100% recommend. At every customer contact, each person we spoke wi... See more

Rated 5 out of 5 stars

Bolt Removals delivered our mattress on behalf of Dreams. I was kept informed of the delivery slot, & even a phone call on the day to confirm. Delivery team were courteous, to me & my property &... See more

Rated 5 out of 5 stars

Excellent service from start to finish! They are prompt, very helpful and efficient. Quality of packaging is very good. Every aspect done smoothly and none of the walls were scratched/ items damaged.... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Are you looking for a professional, experienced removals company in Cardiff? Call BOLT Removals for a free of charge with no obligation quote on 029 2002 8685.


Contact info

5.0

Excellent

TrustScore 5 out of 5

355 reviews

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No recent history of asking for reviews

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5.0

All reviews

(355)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class removals firm.

The office staff were very helpful and accommodating, right from the start. The removals men were efficient and friendly, overcoming some logistical challenges with skill and good humour. The move entailed moving furniture and delicate objects from a 2 bedroom flat to four different locations. The logistics went very smoothly. I would not hesitate in recommending Bolt.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and totally professional!

Bolt have moved us twice this year - first into rental accommodation whilst our new house underwent a total renovation, and more recently into our permanent home. The teams were fantastic - so hard working, clean and efficient, while at the same time being so friendly and helpful. They really went the proverbial extra mile. Thoroughly recommended!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
All personel polite and helpful at every stage. Needed to use storage facility which ended up being longer than anticipated. Grateful for the initial onsite visit as we had a tricky road approach and this could be considered. Always on time , never late.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant! I knew this team was going to be wonderful and so they proved - we just made the move from London to Manchester and when I saw the glowing reviews online, followed up brilliant customer service when first making the enquiry, I knew we were in good hands. Fast, efficient movers and lovely people to boot - highly recommended for all your moving needs!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant service from all the guys…

A brilliant service from all the guys at BOLT for our move in Sully on the 28th of February and on a Saturday as well.
First Class, would never use anyone else.
Recommend to all my friends and family.
They make it sooooooooo easy 😃
Nigel Adams

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

What a crew

What a crew. From the moment of the quote I felt in safe hands, lots of advice that ended up really helpful was freely offered and I was given an honest account of what they thought would be most cost effective. I only got quotes from reliable places as my biggest fear was being shaken down on the day as they have you over a barrel, none of that here. I had another reputable firm quote slightly less, I wanted to go with Bolt as I had real confidence in the guy I'd met and they very kindly matched that despite pointing out it didn't include reassembly of the big furniture.

I opted to include packing as I figured they would be more efficient at it than me and boy was I correct. 8am the day before the move they arrived as promised, three of them had everything I owned (except my bed) boxed, labelled by room and loaded into the vans. They were done around midday, this is a three bed house and I'm no minimalist. Everything was packed safely, they asked for input where needed but really just got on with it too. I had all afternoon and evening to clean for my buyers. I have antique furniture, irreplaceable heirlooms and they were treated with care and respect.

After getting to sleep in a proper bed they arrived first thing the next day to take that apart and get us underway. It was Cardiff to Leeds so a lot of driving for them, we were on our way by half eight. On arrival it was straight to it, they made sure everything I'd paid for was done, there wasn't a single thing to nag them about.

Things never go to plan and not everything fit where I'd planned to put it/some furniture wouldn't go round the stairs corner. Completely unphased, the two movers offered helpful advice to get everything I couldn't move myself in the most sensible place and the rest unloaded for me to sort in my own time. It was phenomenal, a few hours of real hard work with only one well deserved cigarette break and all was done.

I was more anxious about choosing movers than any other part of my relocation, it's just me on my own and I was completely dependent on them. I'm so grateful to Bolt for rewarding my trust with such a great service.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience using Bolt for our…

Great experience using Bolt for our recent move. We opted for the full packing, dismantling, and moving service, and the team was extremely professional and hardworking throughout. Everything was handled efficiently and with care. Highly recommended.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely use them again

We booked them to pack and move us. They were great, everything was packed really well and made it to the new property safely. They were polite and really helpful. They put mats down to make sure they didn’t damage the carpet. Everything was put into the right rooms at the new property too. Would definitely use them again

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Don’t even bother getting quotes from…

Don’t even bother getting quotes from anyone else, Bolt Removals is the best service you can get and will always give you the best value for money. I used them for the third time recently, we were packed and loaded -on the move by 12:00 pm and unloaded by 4:30 pm. Nothing was too much trouble for the guys, I’m very grateful for all your help, thank you.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Intercity Relocation

Great service, very friendly and professional. Work was actioned efficiently and effectively with no damage to high value or fragile items. Would recommend to others.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

The Bolt team were really professional…

The Bolt team were really professional and helpful.
I had loads of queries beforehand and they were happy to answer emails promptly.
2 people came in and packed everything on the 1st day and then a whole team came in on the 2nd day who worked really well.
I would definitely use them again if I ever move (hopefully not).

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Heavy mattress delivery

Luke and his colleague delivered and extremely heavy mattress to my home today. They were so polite and respectful of my home. Although i was asked to move items out of the way before their arrival, they advised of additional items to move to ensure there was no damage. They wore overshoes to protect my floors. Their communication was excellent all day with regular updates and they arrived earlier than initially thought. They made what could have been very difficult feel very easy for me. Thank you both! Hope you have a well deserved Christmas break

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Honestly if I could give 6 stars I…

Honestly if I could give 6 stars I would, Fabian and the guys were fantastic, nothing was too much. So helpful and extremely patient and never a grumble. From the very first point of contact through to move day they could not have been better, making a stressful day much easier, thanks again guys.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant delivery

Brilliant delivery, lots of updates and above and beyond service. Got my new mattress up to 2nd floor in no time, took away my old one. Very positive attitude and super helpful!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Karol and Catalin

Karol and Catalin delivered my DFS Sofa’s very polite and friendly put sofa’s where we wanted them even put some floor protection down as it was raining, top guys Thanks

December 15, 2025
Unprompted review

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