Bolt Removals Reviews 

357
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff from start to finish. Many people noted the team's efficiency, punctuality, and careful handling of belongings, making moving days much less stressful. Reviewers frequently mention that the staff go above and beyond, tackling challenges with a positive attitude and ensuring a smooth process. The company's excellent communication, from initial quoting to delivery updates, is highly appreciated by consumers. People also found the service to be of great value, with competitive rates and an overall outstanding user experience. Many customers expressed their strong recommendation and intention to use Bolt Removals again for future needs.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the entire crew for being incredibly... See more

Delivery service

Consumers find delivery services to be positive, with many praising the efficiency and professionalism of the... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as effortless,... See more

Price

Users describe positive interactions with price, often highlighting its fairness and affordability. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bolt were great from start to finish. Polite and considered during the initial quoting process. Kept me informed before move date on what we needed to do and consider in advance. Turned up on time and... See more

Rated 5 out of 5 stars

If you want a fabulous removal firm, which will help you achieve a stress free move choose Bolt. These guys are fabulous and we can 100% recommend. At every customer contact, each person we spoke wi... See more

Rated 5 out of 5 stars

Bolt Removals delivered our mattress on behalf of Dreams. I was kept informed of the delivery slot, & even a phone call on the day to confirm. Delivery team were courteous, to me & my property &... See more

Rated 5 out of 5 stars

Excellent service from start to finish! They are prompt, very helpful and efficient. Quality of packaging is very good. Every aspect done smoothly and none of the walls were scratched/ items damaged.... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Are you looking for a professional, experienced removals company in Cardiff? Call BOLT Removals for a free of charge with no obligation quote on 029 2002 8685.


Contact info

5.0

Excellent

TrustScore 5 out of 5

357 reviews

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No recent history of asking for reviews

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5.0

All reviews

(357)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Moving can be stressful, but this team makes it effortless! Their service is absolutely top-notch—fast, efficient, and genuinely helpful from start to finish. I couldn’t recommend them more for anyone in need of support when relocating. A friend recommended them to me, and now I’ll be passing that recommendation along to everyone I know. Five-star service all the way!

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I would definitely use them again.

Bolt removals stored my furniture etc. while I was looking for a house. They then transported my furniture from storage to my new home.
I cannot fault them they worked really hard all day and nothing was too much trouble. They were really careful with my possessions and ensured that I did not lift anything and that the items went into the correct rooms. I would definitely use them again.

June 11, 2025
Unprompted review
Rated 3 out of 5 stars

Apology followed promptly after error

Updated:
I've had a prompt and thorough explanation of what happened, including an apology. It's rare for companies to act quickly and to apologise. So I'm amending my review. I can't speak to their wider service but I'm pleased they responded to me quickly and honestly.

Original post:
Bolt removals posted a flyer to me advertising their services, not at my request. I presume from scanning online house sale details.

Unfortunately they don't afix sufficient postage so I had to pay £1.50 to get the item delivered. Obviously I had no idea what it was when laying the additional postage.

Poor.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Bolt!

Diolch Bolt for your fantastic work on our house move. They made light of the flight of steps at our old address and were only too pleased to make the move into our new place as stress free as possible. Fun, personable, helpful. Bolt are a great company with skilled and efficient staff.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Unbelievable service – absolutely fantastic!
The team worked seamlessly together, turning what’s supposed to be one of the most stressful days into a genuinely fun and enjoyable experience. They were incredibly accommodating, careful, and considerate every step of the way. Their pricing was also very reasonable. We would 100% recommend them to anyone looking for a stress-free, professional, and enjoyable moving experience!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Fantastic service from start to finish.
The full pack and move was made easy by the great staff. They were friendly and easy to work with.
Our move was made stress free by Bolt.
Highly recommended, thank you.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Want to give more than five stars!

Would give more than five stars if I could! Used Bolt for two house moves plus storage, with full packing service and bed dismantling and rebuilding. So professional, helpful and friendly, every single member of the team was fantastic. Highly recommend these guys. Cheaper than many of the big well known firms and nicer to deal with too.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The guys were very careful and considerate with our belongs. The process was very managed and well smoothly during the day.
Packing service was first class and completed the day before the move.
The team also helped out our seller move some of her furniture at the end of the day. Now that’s service!!!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Pleased I chose to go with Bolt

Bolt gave me a very reasonable quote after coming and looking at exactly what was being moved and what I required. They were easy to contact and happy and quick to answer any queries or concerns I had beforehand. They were then prompt and very hard working. were polite and respectful, of my possessions, myself and others helping me. They did a wonderful job and made it as stress free as it is possible to make a house move!! I am very glad I chose them to move me.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, good price. Lovely polite removal men who helped my 88 year old mum move house recently. Would recommend.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic company to use for a…

What a fantastic company to use for a recent house removal. The quote was good value and the office staff were very understanding relating to changing dates of moving etc. The staff who did the moving were 100% excellent, all of them!! We couldn’t have asked for any more from a removals company. They went above and beyond. I would strongly recommend them for both value and service 👍👍👍

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Bolt House move

Bolt House move
Moving an elderly parent can be stressful enough especially when they have organised the removal company themselves, however at 8 am bolt we're at the property in action! They only spent a few hours to completely shell the house, all paintings were carefully wrapped and placed into a protective mattress like holder, boxes were supplied and contents carefully added with wrapping, my father whom the move was for had not prepared for the move and this was stressing me out, the bolt guys however just came in and took over! FairPlay, and very much appreciated, once at the new property (a wait of 3 hours for Bolt) their same dedication and support unfolded into the new property with minimal fuss a big smile and an enthusiastic performance! Thanks for a stress free removal guys would recommend to anyone after the personnel touch.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience using Bolt removals…

Great experience using Bolt removals (and at a good fair price). The team were efficient, careful with our things, and were keen to make sure everything was where we wanted in our new home. They were also really friendly and helped make moving home pretty stress free. Would definitely recommend.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service as always

Amazing service as always. Easy to arrange and the team are so organised. They made moving easy and were a good laugh along the way too.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team

Bolt were absolutely fantastic and made our moving day so much less stressful than I thought it would have been. All the staff were so friendly and totally put us at ease. I would recommend them to anyone
Sarah Cardiff

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

100% Recommendation

Bolt managed our move earlier this week.
We booked a packing, moving, and reassembling process.
Every staff member was so friendly and helpful and nothing was too much bother.
I would have no hesitation in recommending Bolt to manage a move. They bring calm to a very stressful scenario.
AJ
Cardiff

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

Bolt gave a really helpful, detailed and personalised quote which helped make it easy for us to decide to book them. The service was always friendly and the packers and movers were efficient, quick and helpful. Would definitely recommend.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Best service that you can get.

Best service that you can get.
The job was turned around quickly, the Bolt staff were very helpful, understanding and careful when moving our stuff.
I would strongly recommend.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The whole Bolt team made moving house for the first time in 35 years as stress free as possible and treated all our possessions as if they were handling the crown jewels.

We had a late change meaning our move was brought forward by nearly a week. The Bolt team came on the Saturday and packed, and packed then began to move us into our new home.

They came back on the Monday for the final items and we were all done in advance of the set time. A miracle.

Luckily they were moving our purchasers too and the two teams communicated throughout Monday.

Not rushing to move again but when we do we will come back to Bolt.

March 10, 2025
Unprompted review

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