Bolt Removals Reviews 

357
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff from start to finish. Many people noted the team's efficiency, punctuality, and careful handling of belongings, making moving days much less stressful. Reviewers frequently mention that the staff go above and beyond, tackling challenges with a positive attitude and ensuring a smooth process. The company's excellent communication, from initial quoting to delivery updates, is highly appreciated by consumers. People also found the service to be of great value, with competitive rates and an overall outstanding user experience. Many customers expressed their strong recommendation and intention to use Bolt Removals again for future needs.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the entire crew for being incredibly... See more

Delivery service

Consumers find delivery services to be positive, with many praising the efficiency and professionalism of the... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as effortless,... See more

Price

Users describe positive interactions with price, often highlighting its fairness and affordability. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bolt were great from start to finish. Polite and considered during the initial quoting process. Kept me informed before move date on what we needed to do and consider in advance. Turned up on time and... See more

Rated 5 out of 5 stars

If you want a fabulous removal firm, which will help you achieve a stress free move choose Bolt. These guys are fabulous and we can 100% recommend. At every customer contact, each person we spoke wi... See more

Rated 5 out of 5 stars

Bolt Removals delivered our mattress on behalf of Dreams. I was kept informed of the delivery slot, & even a phone call on the day to confirm. Delivery team were courteous, to me & my property &... See more

Rated 5 out of 5 stars

Excellent service from start to finish! They are prompt, very helpful and efficient. Quality of packaging is very good. Every aspect done smoothly and none of the walls were scratched/ items damaged.... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Are you looking for a professional, experienced removals company in Cardiff? Call BOLT Removals for a free of charge with no obligation quote on 029 2002 8685.


Contact info

5.0

Excellent

TrustScore 5 out of 5

357 reviews

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5.0

All reviews

(357)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are true professionals

These guys are true professionals. They turned up at bang on 8.00, introduced themselves, and moved all our stuff with no damage to any goods. Super friendly too. Absolutely recommend.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

We had very large plants in pots that I…

We had very large plants in pots that I have been growing for over 20 years. They moved all of them. At the other end they put all the plant's exactly where I wanted them. Despite it being very heavy and awkward they were better than any company I have ever used. Very polite and professional.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute delight

Bolt stepped in at extremely late notice to handle a 3-bed house removal after another company let me down. Booking was easy and the team carefully considered my needs/questions when handling my quote. The price was extremely good for the service provided.

On the day the two porters arrived exactly on time, they were polite and friendly and had the entire house packed in 90 mins flat. They loaded everything very carefully and skillfully and not a single damaged item throughout the whole day.

My key collection was delayed by four hours and we had to wait painstakingly outside of the new property. They were completely understanding and patient and the job was finished excellently in the end. They even kindly gave me some extra plastic sheeting for a table that was completely impossible to squeeze through the narrow new property door, so that I could store it outdoors safely until I made arrangements for it.

The whole experience was a delight and I wouldn't use anybody else for my removals in future. Made what would otherwise have been an extremely stressful day - easy.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

I’ve just used Bolt Removals for my house move and it was a great experience, from the moment I had a video call with Ana and got a quote, to the moving day itself. Julian and his team went out of their way to be helpful throughout, making it a stress-free move. The moving team on the day were friendly, so considerate and also speedy - I was in my new house must more quickly than I expected!

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Recently used Bolt Removals to move house within Cardiff, we paid for the packing service as well. They were very helpful in explaining the process, packed the house the day before, with all boxes carefully packed, and marked with the contents and room. On moving day they were punctual, extremely efficient, very friendly and reasonably priced.
We would happily use them again in the future.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

What a great professional company and crew

This company yesterday moved our daughter from the Heath to Old St Mellons and I would like to say how professional, kind and caring the crew were. They were amazing especially under the circumstances of bad weather and a long delay caused by solicitors etc until the keys of the new house were available.
We were impressed by the care they gave to Andrea’s property and the fact that all the carpets in the new house were protected from damage marks by being covered and the crew wearing shoe protectors. We will definitely recommend this company to our friends and family - thankyou to the crew who were so good to our daughter.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, visited old place, to measure things and give quote. Very polite, arrived when they said, took what ever I needed apart and put back together. Highly recommend this firm.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Moving houses

We moved with Bolt a few days ago, and we are very happy we did. They were efficient, quick and very polite and professional. Also very helpful on the phone when quoting.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient, careful, punctual and polite - a stress free experience

Bolt were recommended by a work colleague - easily the best recommendation I have ever had. The team were efficient, careful, punctual and polite.They made the whole process stress free. Everything arrived unscathed. I opted for the packing service. They came the day before and packed everything in a few hours, saving days of work and much stress. Thank you to Fabian and the whole team. I hope I can pass on the good deed and recommend Bolt myself.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

If I could give more stars I would

If I could give more stars I would. We've used a lot of removal companies over the years, and hands down these have been the best.

Fabian and his team were brilliant!

We were moving home, they turned up early, loaded the vans accomadated us by also loading up from a storage unit near by. When ibwas vacuuming they even move furniture out of the way for me!

Unfortunatly house move didn't complete due to other issues in the chain but they were willing to move our items into a storage unit near the destination address.

Honestly such nice people too.

They covered TVs, doors placed rugs down on carpeted areas. They were brilliant and well prepared. What was a stressful day was definitely made easier by them. Definitely going to recommend them to others in thr future.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

I'm sorry this has taken me a while to…

I'm sorry this has taken me a while to write....I'm still 'moving in'!!

I wanted to write to say how 'blown away' I was by the service your guys provided on the day of my move. It appeared that nothing was too much trouble for them from start to finish and everything was completed with cheerfulness and good humour (despite two flights of stairs in the new property!). They certainly went 'above and beyond' my expectations - one guy even supported the weight of my backpack as I was walking with it! When I couldn't find my handbag they showed real concern and helped me to unpack my car in an effort to find it. Please let them know that I had left it in my old house and I have now been safely reunited with it! All in all, your guys made a very stressful day more manageable than I was expecting. Please pass on my heartfelt gratitude to them all - and I will be recommending Bolt Removals to anyone and everyone!

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, on time, organised and very helpful. Would 100% recommend to friends and family and will use again for future moves!

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic movers

Fantastic movers, got everything packed and transported very quickly without a single bit of damage. Would highly recommend them.

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

These guys provided value for money

These guys provided value for money, anticipated our needs and went beyond what was required of them - even in trying circumstances. Their detailed estimate and approach far exceeded Newport competitors we approached who rightly require more challenge. In addition, we gave each of the five workers a further token of our appreciation.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

They guys at Bolt were amazing - so fast and efficient. They came highly recommended by quite a few of our friends/family so we were confident of a good service! They blew that expectation out of the water - fantastic service!!

September 30, 2023
Unprompted review

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