BOMBAY HAIR Reviews 

Bought my daughter a curling wand, broke after 6 mths, returned item at my & £30 towards the replacement as the curling wand guarantee doesn't go past 3 months. Sent back in March 2023 it's now Oct 2023 & I've still not received the replacement after lots & lots of emails going back & forward they've not got the item in stock but I can order off the website the same item. Do not order from this company. Terrible customer service. Just avoid.

The hair is awful. Didn’t realize it would come so quick, so when we didn’t need the other weft it was to late for a return. After a week my hair looks over processed. When it’s never had chemicals put on it. It’s like straw. It’s white blonde hair. I use matrix total lengths, olaplex bond smoother.. nothing works. My hair dresser has no answer either. After 750$, I will have to replace all of it. Not a satisfied customer. Never will I buy from this company again.

I placed an order 12 Nov 2022, had a email a couple of days later saying it had been dispatched, waited almost 2 weeks and it had never turned up. Customer service are useless and won’t refund my money saying they need to put a claim in first before they can refund me. I’m having to constantly chase them but getting nowhere! All they care about is the influencers that promote this disastrous company!

I ordered a wand and realised it’s the wrong size (my mistake) so I need to arrange an exchange. There’s a time limit for exchanges of 14 days from delivery. I’ve emailed several times and waited ages for Live chat but had absolutely no response. Delivery was really quick and the wand itself (even though it’s the wrong size) looks great, but trying to get a response from anyone is proving difficult. I wouldn’t recommend for this reason. Very annoying!

I have ordered some hair extensions with next day delivery . They have told me it is going to take 5 days for them to arrive, i understand problems happen so i asked for a refund for the next day shipping. They are refusing to give me a refund for the shipping. Would not recommend

Customer Services is extremely poor and unprofessional. They took 3-4 days to reply to emails and when they did, with extremely limited limited information!!! Which meant having to ask more and more questions.

Purchased 3in1 curling wand which was faulty on switching on when I took out of the brand new packaging. It just was flashing red and Error. When I emailed the customer services in the UK with a video of the faulty wand, they took 4 days to reply and then told me to send the item back and I had to pay for the return postage!!

UTTER SHAMBLES, completely shameless, they send you a faulty item and expect you to pay to send it back to them!! I have completely ZERO confidence If they will actually refund me for the wand I paid for????

totally unprofessional and unethical company

The customer service is very poor and the quality of the curling irons and other tools (blow dryer) are very poor, especially when you consider the price of the tools. They are total crap! The clamp on the curling iron doesn’t hold any hair and is not tight enough.

please please keep away from this shambles...

few years ago I purchased the 5in1 styler lasted a few years when the the handle became faulty the on button had slid in, where I had for 3 years and bought with a discount code , was happy to replace!

Christmas 2020 repurchased the same curler and within 7 months the same thing happened again ? so I emailed the company and was told i had to repurchase a new handle for £30 ? they actually sell them separately as clearly a manufacturer fault .. they do not have a years warranty like most products only 6? so I missed out .. my loss of £90 ....

left with lots of attachments but no handles will not be handing over £30 rather go elsewhere with my money...

So I ordered the 5in1 styling tool, I'd wanted it for ages and I found a voucher which made it a bit more reasonably priced. When it came it was faulty, I asked for an exchange and customer services said that I had to return the faulty ones but that they don't provide returns labels. After stating I wasn't willing to pay for return delivery of a broken product they said they would refund it once I had posted them and sent proof of postage (spoiler alert: they didn't).

Well my replacement came and..... it was the wrong product, a much cheaper curling iron. I emailed customer services again and said this time I wanted a refund. They initially told me I couldn't as I'd used a discount code, however when I opened a paypal dispute they changed their mind and said that I could. This time they sent me a returns label (don't know where that ability magically appeared from) so that I could send them the incorrect product back. They said they would refund me completely once I showed them proof of postage.

So after I completed all of these steps I asked when I would get my refund, I got an email saying they had re-sent the product... to a house that I'd already told them I had moved out of.... and beside that point I was due a refund not another set of curlers!

I let them know I was escalating my paypal dispute at this point if I didn't receive proof of refund as I only had a couple of days left to do so and I had no faith in them at this point.... they accused me of threatening them.

So now I have my money back through escalating to paypal and I'm down £4 from the original return postage that they've never refunded me.

Please don't shop here, it's really not worth dealing with the most incompetent customer service team I've ever spoken to.