Bonners Music Reviews 

423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff members who provide expert guidance, ensuring a welcoming environment without any pressure during their visits. Many buyers observe the exceptional customer service received throughout the entire purchasing journey from initial inquiry to final delivery. Consumers also note that the physical showrooms feature an extensive and impressive selection of quality musical instruments that are exceptionally easy to test and explore. Furthermore, people consistently appreciate the smooth ordering procedures, prompt deliveries, and professional setup handled by polite and courteous delivery teams.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wonderful sound and quality... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, describing staff as helpful, friendly, and knowledgeable.... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the fast shipping times and... See more

User experience

Users describe positive interactions with user_experience, highlighting a welcoming and pressure-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spent at least 12 months visiting pianos, deciding on type and size. Bonners was the shop we returned to because it has: Large selection of digital and acoustic (home and concert) pianos Eas... See more

Company replied

Rated 5 out of 5 stars

Really helpful throughout the process of purchasing a piano for our choir. They were happy to send an invoice, confirmed when payment was recieved and delivered quickly. The delivery and set up was s... See more

Company replied

Rated 5 out of 5 stars

Fantastic guitar and service provided by Bonners. Dan Piper was a pleasure to deal, very responsive to all my queries before the purchase. He was also very accommodating with having the new guitar... See more

Company replied

Rated 5 out of 5 stars

Efficient, friendly and helpful service, cannot be faulted. An item in the package I wanted was showing out of stock, but Tom went above and beyond to juggle shipments and arranged delivery of all ite... See more

Company replied


Company details

  1. Hobbies & Crafts

Written by the company

Bonners Music specialises in a broad range of musical instruments, including pianos, keyboards, and synthesizers, and guitars, catering to musicians of all levels. We offer both new and refurbished pianos, expertly restored by skilled technicians, as well as a vast selection of guitars and keyboards from renowned brands. Our showrooms are designed to provide hands-on experiences, allowing customers to test a variety of instruments in a welcoming environment. Our passionate and knowledgeable staff, many of whom are musicians themselves, provide personalised advice and guidance to help customers find the right instrument. We pride ourselves on a customer-first approach, with no-pressure sales and a dedication to excellent aftercare, fostering trust and long-lasting customer relationships. Bonners combines competitive pricing with a high standard of service, creating an approachable and friendly atmosphere in their showrooms, which has earned us a strong reputation in the UK music industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(423)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff knowledgable and friendly

Staff knowledgable and friendly
Not rushed, time spent to listen to my needs and then offer advice and appropriate suggestions
No pressure to buy
When problem arose from supplier immediately given options for alternative or refund
I proceeded with alternative and more than happy with the outcome
Would highly recommend Bonners

November 29, 2025
Unprompted review
Bonners Music logo

Reply from Bonners Music

Thank you very much for taking the time to leave such a positive review. I’m really pleased to hear that you felt listened to and supported throughout.

While supplier issues are never ideal, I’m glad we were able to resolve it quickly and that you’re happy with the alternative you chose. Thank you for your recommendation — it’s very much appreciated, and we’d be delighted to help you again in the future.

Best Wishes,

Amanda

Rated 5 out of 5 stars

Brilliant Company

Brilliant Company, always so helpful.

December 20, 2025
Unprompted review
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Reply from Bonners Music

Hello David,

Thanks very much for your review - that's really kind.

We hope to see you again soon!

Best Wishes,

Amanda

Rated 5 out of 5 stars

Great friendly service

Great friendly service. Very happy with my Fender purchase. Thank you.

October 18, 2025
Unprompted review
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Reply from Bonners Music

Thanks very much for your lovely review!

We're delighted to hear you're enjoying the Fender.

Do let us know if we can be of help in the future.

All the very best,

Amanda

Rated 5 out of 5 stars

Genos 2

This is the second time I’ve purchased with Bonners as they always provide excellent service, help and advice with regards to my recent Yamaha upgrade.

November 27, 2025
Unprompted review
Bonners Music logo

Reply from Bonners Music

Thank you very much for taking the time to leave such a kind review!

It’s always a pleasure to help, and I’m delighted to hear you were happy with the service.

We really appreciate you choosing Bonners again, and we hope you have lots of fun with your new Genos 2!

Please don’t hesitate to get in touch if you need anything further.

Best Wishes,

Amanda

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Delivered as expected

December 1, 2025
Unprompted review
Bonners Music logo

Reply from Bonners Music

Hello Charles,

Thanks very much for taking the time to leave us a review, it's much appreciated.

I'm glad you had a good experience and hope you're enjoying the Casio!

Best Wishes,

Amanda

Rated 5 out of 5 stars

Neil and his colleagues at Newcastle…

Neil and his colleagues at Newcastle were excellent- I made three visits before buying my new Yamaha
Silent Piano and can only thank the team for their help and patience in those visits.
The delivery team were very respective of my property as was the piano tuner all arranged and part of the deal with Bonners.
Wishing all at Bonners Newcastle a happy new year.

November 21, 2025
Unprompted review
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Reply from Bonners Music

Thank you very much for your review!

We’re delighted to hear that Neil and the Newcastle team were able to support you throughout your visits and help you find the right piano — taking the time to be sure is always worth it.

We wish you a very happy New Year too, and many years of enjoyment with your new piano. 🎹

All the very best,

Amanda

Rated 5 out of 5 stars

Great service from Bonners

Bonners took my MODX in P/Ex more or less sight unseen which I thought was very trusting! When I went to Milton Keynes to collect my new MODX M they gave me free run of the shop to try any instrument I wanted while I waited to be collected for the journey home. Best of all, I got the chance to try a MODX 8M side by side with a Nord Stage 4 88 note. This hands on experience is becoming increasingly rare so I was extremely grateful for the opportunity.

December 15, 2025
Unprompted review
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Reply from Bonners Music

Dear Richard,

Thank you so much for leaving such a lovely review for us. It was a pleasure to meet and chat with you in our Milton Keynes Store.

I hope that you're getting on well with your new instrument, and please don't hesitate to let me know if I can be of any more help in the future.

All the very best,

Tim

Rated 5 out of 5 stars

Big thank you to David French for…

Big thank you to David French for helping me choose my new amp. He answered all questions which helped decide to purchase a BOSS KATANA 50 EX GEN 3 amp.
I will definitely use Bonners store for more of my guitar needs.
Thank you David and the Team

November 27, 2025
Unprompted review
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Reply from Bonners Music

Hello Trevor,

Thank you very much for your kind review. I’ll be sure to pass your thanks on to David — he’ll be delighted to hear how helpful you found his advice. I hope you're enjoying using the Katana!

We look forward to welcoming you back again soon.

All the very best,

Amanda

Rated 5 out of 5 stars

Friendly

I have done several part-exchange deals with Bonners over the years and have always found them friendly and approachable and professional. An absolute pleasure doing business with them and I hope to do more in the future.

November 5, 2025
Unprompted review
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Reply from Bonners Music

Hello Mark,

Thank you so much for your lovely review. It’s great to hear that your part-exchange experiences with us have been consistently positive over the years. We really appreciate your loyalty and kind words — and we look forward to assisting you again in the future!

All the very best,

Amanda

Rated 4 out of 5 stars

I was left alone to explore the Yamaha…

I was left alone to explore the Yamaha PSR sx 920 once the assistant established that I already owned a korg pa3x arranger keyboard and was therefore familiar with how they operate and I already new that this keyboard was the best suited to my needs. I just needed to know what the key action was like and if I could live with 61 keys instead of the 76 on the korg

November 18, 2025
Unprompted review
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Reply from Bonners Music

Thanks very much for your kind review.

I'm glad you found your visit to our Newcastle showroom useful and I hope you're really enjoying your new Yamaha PSR-SX920!

Do let us know if you ever need any further help or assistance.

Best Wishes,

Amanda

Rated 5 out of 5 stars

This is the way to choose a piano

This is certainly the way to choose a piano! I needed to replace my worn-out digital piano and wanted to compere a large range of marques. We drove from Winchester to Eastbourne for the experience at Bonners. We found a large warehouse full of every type of digital piano and after a delightful two hours selected one with which we were well pleased. Staff were helpful. Our apologies to the other couple also doing the same, as we were quite noisy (wanting to ensure good speaker quality). Our choice was in stock, so we loaded the flat pack into the car and drove home to assemble it. Job done in time for home Christmas family concert!

December 15, 2025
Unprompted review
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Reply from Bonners Music

Hello Malcolm,

Thank you very much for taking the time to leave such a lovely review. We’re delighted to hear that your trip from Winchester to Eastbourne was worthwhile and that you were able to find the perfect digital piano for your home.

We're glad you enjoyed exploring the range of instruments and that our team could help make the experience enjoyable. We're really pleased you had fun testing everything and found the right piano in time for your family Christmas concert!

We hope it brings you many happy hours of music-making.

All the best,
Amanda

Rated 5 out of 5 stars

Kawai ES920 Digital Piano

Went into Bonners to purchase a new Digital Piano, i was served by Tom, who was very helpful, helping me to choose the right Digital Piano for my use, The Warehouse is packed full of all types of Piano, so without Tom's Help, it would have been a endless task, in the End i went for the Kawai ES920. A Excellent piano which is giving me hours of Joy. Thank you Tom for all your help.

December 11, 2025
Unprompted review
Bonners Music logo

Reply from Bonners Music

Hi Garry,

Thank you so very much for your kind review. I am so glad to hear you are enjoying your new Kawai.

I hope it continues to serve you well. If I can ever be of any further help in the future, please let me know.

All the best,
Tom

Rated 5 out of 5 stars

A very warm welcome

We had a very warm welcome from Emma at Bonners Music when we were looking for a new piano. We were able to spend as much time as we wanted making our choice and she gave us good advice.
Delivery and communications were also spot on.
We are absolutely thrilled with the piano we chose.

November 10, 2025
Unprompted review
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Reply from Bonners Music

Thank you for the lovely review, Nancy! We really appreciate the feedback, and I hope you enjoy your Clavinova.

All the best for the New Year!
Emma

Rated 5 out of 5 stars

Without Equal Anywhere

I bought a Yamaha Digital Grand from Bonners 25 years ago and I was so impressed, when I decided to buy a Yamaha piano for my kids, I wanted to reward them by giving them my business again (even though they are 100 miles away!) so I went down to the Eastbourne store and am very happy to report I got the same excellent quality of service (and product) as I did first time around. They are a dream to deal with, extremely knowledgeable and a huge range of options. Thank you once again. I'll be back!!

October 27, 2025
Unprompted review
Bonners Music logo

Reply from Bonners Music

Thank you for your kind review, Geoff, and for continuing to return to us for your Piano needs!

I am pleased to hear that your experience of our new Eastbourne store was as good as you remembered from your previous purchase.

Enjoy your new Yamaha piano, and do get in touch again if we can help at all in the future.

Best wishes,
Emma

Rated 5 out of 5 stars

From initial phone call to delivery: very happy

I bought a Roland HP 704 from Bonners and am delighted with it. I had done my homework prior to going, finding their online youtubes really helpful. I specifically used the comparison between the 702 and 704, alongside others for my back-ups. I was almost happy to order online but I still need to physically see it, touch it and play it before committing. This involved A Grand Day Out but it was worth it. I had a second and third in line should I have not been satisfied but found the one I had been admiring "virtually" for some time the one that fit the bill for me. As someone who had only had experience of acoustic pianos, the visit was essential and also very helpful. Phil was accommodating from my intial phone call, to purchase to organizing delivery. Delivery via DX with two guys on board who delivered into our house and tucked it to the side in the hall - heavy boxes, so was grateful! DX had a good review from me also. Many thanks to the Bonners Team.

December 3, 2025
Unprompted review
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Reply from Bonners Music

Hello Marguerite,

Thank you very much for taking the time to leave us such a nice review — we’re really pleased to hear how happy you are with your Roland HP704.

It’s great to hear that our comparison videos were helpful in narrowing things down - but we completely understand the need to see, touch and play an instrument in person before making a decision, especially when moving from an acoustic to a digital piano. We’re glad the trip was worthwhile and that the HP704 lived up to your expectations.

Phil will be delighted to hear your kind comments and we’re also very pleased to hear that the DX delivery team took good care of both the piano and your home — we know those boxes are no small feat!

Thank you again for choosing Bonners and for your lovely feedback. We hope you enjoy many happy hours at the piano.

Best Wishes,

Amanda

Rated 5 out of 5 stars

Roland digital piano from Bonners in MK

I purchased a Roland digital piano from Bonners in Milton Keynes. I travelled from North Norfolk to be able to try a few pianos in person. I was shown the pianos I was interested in and then spent three hours comparing them before making my decision. The staff were friendly and knowledgeable, made me feel very welcome, and there was no pressure to make a quick sale. I highly recommend Bonners in MK and will be back when I’m ready to purchase a new piano!

September 4, 2025
Unprompted review
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Reply from Bonners Music

Dear Shaun,

I just wanted to say thank you for leaving us such a lovely review. I'm glad that your trip from Norfolk to Milton Keynes was worth it, and we look forward to welcoming you back!

All the very best,

Tim

Rated 5 out of 5 stars

Excellent at all stages

Thanks very much to Tom and the whole team for excellent and personal service, from first phone-call to attentive and generous aftercare regarding delivery and stand construction. I would recommend Bonners without hesitation.

December 8, 2025
Unprompted review
Bonners Music logo

Reply from Bonners Music

Hi James,

Thank you so much for your kind review.

I'm very happy to hear that the stand is now put together, and I hope you are enjoying your Yamaha piano.

If I can ever be of any help in the future, please let me know.

All the best,
Tom

Rated 5 out of 5 stars

Was made to feel completely at home

Was made to feel completely at home, was offered many different guitars to try out, nothing was too much trouble, was provided a separate room to play them in and plenty of time to experiment, which enabled me to make my choice all in the same visit

October 11, 2025
Unprompted review
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Reply from Bonners Music

Hello Ian,

Thanks for your lovely review!

I'll make sure the guitar team see it - it's very much appreciated.

We hope to see you again soon.

All the very best,

Amanda

Rated 5 out of 5 stars

Bonners Newcastle

Excellent advice and so kind and helpful, so pleased with my purchase. Enjoying my key board immensely.

September 6, 2025
Unprompted review
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Reply from Bonners Music

Hello Annette,

Thank you so much for your lovely review. I’m delighted to hear that you were happy with the advice and that you’re enjoying your new keyboard so much. I will be sure to pass your comments on to the lads in our Newcastle showroom!

All the very best,

Amanda

Rated 5 out of 5 stars

Wide range of electronic pianos but I…

Wide range of electronic pianos but I didn't see any acoustic pianos which was disappointing. Very helpful & knowledgeable staff. All round good experience & I'm very pleased with my Yamaha Clavinova.

September 25, 2025
Unprompted review
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Reply from Bonners Music

Hello Susan,

Thank you very much for your kind review. I'm really glad you found our staff helpful and had a good experience when you visited us.

I'm delighted to hear you're enjoying playing your Yamaha CLP825.

We do have over 50 acoustic pianos on display in that particular showroom, so I'm really sorry if you didn't get the chance to see any of them - do feel free to come back and have a play any time!

Best Wishes,

Amanda

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