Bonprix always delivers good quality and value. The sizes are as listed and the descriptions on the website tell you exactly what you are getting. I mainly dress from here and am very happy with the s... See more
Company replied
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It was my first time purchasing from Bonprix, and I was pleasantly surprised. Well-made, good quality fabric clothes at very reasonable prices. Shipping was fast too. I will definitely buy again fro... See more
Company replied
Easy to navigate the website, plenty of choice and lots in stock. Only negative was the time it took from ordering to despatch, over a week, plus delivery was a few days so nearly a fortnight befor... See more
Company replied
Delivery was not to my house, as I expected. It was then to be delivered to a Seur pick up point in Pilar de la Horadada., which was later cancelled. It eventually arrived at a pick up point in Tor... See more
Company replied
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Package has gone missing! Update!
Package has gone missing. Was shown as delivered but was nowhere to be found. BonPrix provided a delivery note, but that is all the support I have had. The courier company was Seur, and they have been equally unhelpful. Have ordered a number of items previously, and never had any problem and any items returned have been credited promptly with no issues. So disappointing.
Update 31/10/2025.... BonPrix contacted me immediately after posting this review and asked for further details so they could investigate further - excellent customer service, and today, without any response or notification from Seur, my parcel arrived! Whether this was in response to my report to them about the lost parcel I don't know, but all has been happily resolved. My faith has been restored!
October 27, 2025
Unprompted review
Reply from bonprix
Hello Joanne. We are very sorry for what happened and we completely understand your frustration. To verify the situation, we kindly ask you to reply via private message with your personal details.
We will review your case thoroughly and assist you in the best possible way.
Patricia
Equipo Bonprix
Love the quality of the clothes
Love the quality of the clothes, just received ladies shorts, but because I live in a warm country, these shorts are too thick to wear here so unfortunatly I will have to send them back, but FANTASTIC quality clothes
September 25, 2025
Unprompted review
Reply from bonprix
Hello Dense. Thank you very much for your kind comment.
We're delighted to hear that you appreciate the quality of our clothing.
We're sorry to hear that the shorts aren't suitable for your climate, but we truly value your feedback and are glad you took the time to share it with us.
If you need any assistance with the return process or would like help finding a more suitable alternative, we're here for you.
Patricia
Equipo Bonprix
Delivery was not to my house
Delivery was not to my house, as I expected.
It was then to be delivered to a Seur pick up point in Pilar de la Horadada., which was later cancelled.
It eventually arrived at a pick up point in Torrevieja, which meant that I had to organise transport there and back, to collect my purchase, at an extra cost to me.
September 15, 2025
Unprompted review
Reply from bonprix
Hello Noreen.
We’re very sorry to hear what happened. Please respond to the private request so we can collect your details and verify what went wrong.
Thank you for your cooperation.
Patricia
Equipo Bonprix
Hello Noreen.
Thank you for providing the details of your experience. After reviewing your case, we have confirmed that the delivery company changed the delivery address due to a high volume of orders and internal logistical adjustments.
We deeply regret what happened. We understand that this situation caused inconvenience and additional expenses, and we acknowledge that it should not have occurred.
Our commitment is to offer a reliable and transparent service, and we take this matter very seriously. We are working closely with the carrier to ensure it does not happen again.
We will reach out to you privately to find a way to make up for the inconvenience caused.
Patricia
Equipo Bonprix
Good Quality Clothes
I had no problems ordering and paying for the items I wanted. Delivery was prompt and the goods first-class. A pleasure to wear! Happy to recommend Bonprix.
September 12, 2025
Unprompted review
Reply from bonprix
Hello Teresa. Thank you so much for taking the time to share your experience.
We're delighted to hear that your order went smoothly and that you're enjoying the quality and comfort of our clothes. It's wonderful to know they’re a pleasure to wear!
We truly appreciate your recommendation and look forward to serving you again.
Patricia
Equipo Bonprix
Everything I ordered was very nice as…
Everything I ordered was very nice as always .. the only negative was Seur delivered my parcel to a collection point which has never happened before.
July 22, 2025
Unprompted review
Reply from bonprix
Dear Mrs. Louise. Thank you very much for your message and your kind words.
We’re delighted to hear that everything you ordered was to your satisfaction, as always.
We regret that on this occasion Seur delivered your parcel to a collection point, especially since this hasn’t happened before. We’ve taken note of the issue and will pass it along to the courier service in order to prevent similar situations in the future.
Patricia
Equipo Bonprix
Very happy with Bonprix
Very happy with Bonprix, only 2 tops very different with the colour instead of your website, the delivery could be a little bit faster, 8 days waiting is a little bit long. But for sure I order again with you.
July 8, 2025
Unprompted review
Reply from bonprix
Hello Ageeth, thank you very much for your comment and for sharing your experience with us.
We’re sorry to hear that the colors of the items did not match what was shown on the website. If the difference was significant and you wish to do so, we can arrange a replacement for the items, as there may have been a warehouse error.
Regarding the delivery time, during peak season it may take 8 to 9 working days due to the high volume of orders we handle. Nevertheless, we always do our best to ensure you receive your order as quickly as possible.
Patricia
Equipo Bonprix
Hello Ageeth, I will get in touch with you by email so we can handle everything directly and privately.
Patricia
Equipo Bonprix
Highly Recommended
Good value and consistently good quality clothing. Easy to use website and returns are uncomplicated also.
June 10, 2025
Unprompted review
Reply from bonprix
Hello Clare. We sincerely appreciate your kind feedback.
We are delighted to know that you value the quality of our garments, the ease of use of our website, and the simplicity of our return process.
Your satisfaction is very important to us and motivates us to keep improving every day.
Patricia
Equipo Bonprix
Good quality of the product
Good quality of the product, delivery within 7 days, reasonable prices
June 10, 2025
Unprompted review
Reply from bonprix
Hello Natalia. Thank you very much for your kind feedback. We are pleased to hear that you are satisfied with the quality of the product, the delivery times, and our prices.
We strive every day to offer you the best possible experience.
Patricia
Equipo Bonprix
Perfect
Item exactly as described, good quality and well priced. Tracking and delivery by Seur excellent.
June 6, 2025
Unprompted review
Reply from bonprix
Hello Annie. Thank you for your feedback! We are glad to hear that the item met your expectations in terms of quality and price.
We are also pleased that the tracking and delivery service with Seur was excellent. We strive to provide products and services that ensure a satisfying experience for our customers.
Patricia
Equipo Bonprix
great clothes at a good price
great clothes at a good price. I've been looking for a suitable suit jacket and elastic white shirt for a long time, I was very pleased with the quality! what is the advantage of Bonprix - regular discounts, coupons. the parcel went to Mallorca 10 days (April 23 - May 2)
April 23, 2025
Reply from bonprix
Hello Alya. Thank you very much for your review! We are delighted to hear that you found quality clothing at a good price and that you are satisfied with your purchase.
We are also pleased that your order arrived in Mallorca within the expected timeframe. We appreciate your trust and look forward to continuing to offer products that meet your needs.
Thank you for choosing us!
Patricia
Equipo Bonprix
My items have not been delivered and I…
My items have not been delivered and I require a refund. Customer service is not good.
May 23, 2024
Unprompted review
Reply from bonprix
Hello Lilian, thank you for your review. I would like to check your file, but to proceed, I need your details. I have contacted you by e-mail.
Marica
Team bonprix online
30/5
Thank you for submitting your details. I regret to inform you that your order has not been registered on the bonprix Spain website or on the bonprix Italy website. Please let us know from where you are contacting us so that we can determine which bonprix site your order was placed on.
Marica
Customer service just flat out lied
Customer service just flat out lied to me multiple times claiming my parcel was delivered, claiming to be sending a refund and claiming to be tracing a lost parcel with the courier (SEUR) none of which were true.
They prevent emails from threading to make it hard work to do a charge back on your card.
Do not touch them with a barge pole!
August 1, 2023
Unprompted review
All I can say is - don't do it
All I can say is ' don't do it ! '
It's a scam. I placed my first order with bonprix.es, one item. The money was taken very quickly out of my bank account. I have now received an email saying that the product is no longer in stock ( probably didn't exist in the first place ) and that I have to wait up to 5 days for the money to be returned. What a scam!
June 30, 2023
Unprompted review
Reply from bonprix
Buenos días Lindsay, gracias por la reseña. Lamentamos no haber podido enviarle el artículo solicitado, desafortunadamente teníamos disponibilidad limitada a solo unas pocas piezas y la demanda superó la oferta, por lo que no pudimos complacerle. El reabono del importe se realizó el 30/6 pero tarda un par de días laborables hasta que el importe vuelve a estar disponible en la tarjeta.
Marica
Team bonprix online
Impossible to return what I bought
I bought a pair of shoes which arrived promptly. However trying to return them as they were too big was impossible and I gave up. For this reason I would advise against buying something from Bonprix Spain unless you are 100% sure you won't want to return it. I see in a review below the same problem. Seur the delivery company never turned up to collect. Despite being given at least 6 different dates nobody from Seur turned up. In the end I kept the shoes. It just wasn't worth the hassle of more emails to customer service at Bonprix and polite assurances they were on the case with no results over a period of two months.
July 29, 2022
Unprompted review
very bad service 221737
this is the 2 th time my wife did order a product on this site and the first time they did send a product 2 sizes to big when she did complain now she did order a side 40 for a dress and they did send a size 44 chat in english is not possible anymore it looks like the workers that pick up orders don't have a education and not can read there picking lists
December 29, 2021
Unprompted review
Never again
Never again! I bought a few pair of shoes, they were late at least 5-6 days (on the web it saids that delivery will be 3-7 days I and was waiting much longer) and they are so uncomfortable so I wanted to return them. Now comes the nightmare... I have ordered collection at home from bonprix.es with SEUR... Now I am waiting for days for someone to collect the package, Seur said that they are waiting bonprix to send them a request, bonprix does not answer to my emails, messenger, instagram etc. Awful and unprofessional! I would never recommend bonprix, especially in Spain! Bonprix+Seur combination - the worst experience ever!
June 15, 2021
Unprompted review
Bad service, be careful
I’ve been waiting for my order for 1 month. It’s not arrived yet...
I don’t recommend them at all.
Be careful!
July 26, 2020
Unprompted review
Reply from bonprix
Good morning, We apologize for the delay in delivering your package and thank you for notifying us. We would like to verify your file in order to be able to intervene as soon as possible, for this reason I ask you the courtesy to provide me with your details. Thank you
Marica
Team bonprix online
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