Boohoobaby UK Reviews 

Ive placed an order £200 and had no delivery emailed customer services had no reply and the contact number is incorrect so thrs No way of calling them I want my money back or even better would prefer the goods I ordered its a disgrace I'm left with no choice but to report it as FRAUD!!!!!!!!!!!!

After month of reassurance that the goods will be send, we received email that they were out of stock and would refund us but we never received the refund_ that was 3 month ago. Lost 700£ which was meant to be spend on our nursery,
Contact refused and number of customer service invalid

I went to buy a corner kitchen for my wee girl for xmas order num 29925 when 2 weeks had passed and it was still not here so I contacted the company and they didn't even know we're it was so I asked for a refund off my money that was ok they told me it mite take up to 6 days to go into my account it is now the 8 day and I have email them a dozen times with not one single reply when I ring they number they gave me it won't let me throw I personally think there a disgrace off a company and should be band or shut down from operating.

I phoned Boohoobaby to check the cot mattress I wanted was in stock- they said it was and would be despatched the next day- so I ordered it and paid. Two days later- guess what- they don't actually have it available and I was put on back order. I asked for a refund and they emailed it was all going through. Well, 15 working days later there is no sign of my refund at all and they aren't replying to emails. It's fraudulent to take my money when they can't supply and keep it for weeks.
So beware- and go elsewhere!

I ordered a cosatto high chair from their website order number 13826, there was a drop down menu on the right hand side and a pink highchair on the left and three other high chairs at the bottom. There was no description of each high chair when I selected the only option tiddely Pom Pom the pink chair on the left was still there so it arrived it was blue and red no use to me as I have a baby girl. Spoke with [name] he said it was my fault he then told me to contact cosatto and they would exchange NO such thing so rang [name] back and asked them to collect chair and refund payment but they said it would be €34 absolutely disgraceful, [name] put me on hold for 15 mins I ended the call and rang back only to be told [name] has just popped out of the office ( can you believe this?) spoke with [name] the so called manger!! He said it was my fault I should have looked at the cosatto website to get a proper description HA or email them and ask ( are they serious!) so I have no option but to send a letter directly to the owners [name] and [name] yo their home address explaining my situation and about there inexperienced staff. All I want is a full refund I am not willing to pay the collection charge as it is not my fault their website is now updated since my call since when you click on the name of the highchair the picture of the correct one appears.([name] actually advised their website was not updated) but still my fault. I have been treated and talked to unprofessional and i am left with a boys highchair Next step legal advice..

My wife ordered a kids play table for our 2 year olds birthday, and having been told it would be a 7-14 days delivery, we thought no problem as it left a few days to spare. Order was accepted and payment made. On the 15th day, we contacted the company as the product hadn't arrive, and was told 'It is only a day late, give it time.' A day late is still LATE, and we should have been contacted and advised if there was a problem. However were told it was being dispatched that day. Our next phone call, we were hung-up on! Our next phone call we were advised that they were trying to contact the company in Germany who were sending it. We were assured that we would receive a call back with details of the delivery company and a tracking number. A week later still no product or phone call as we had been promised.
Called today to cancel, and was told "we have been trying to chase it up!"
Like previous reviewers, they don't respond to emails, or return phone calls.
It would seem that this company have little or no product in stock, but take orders and then try to source from other suppliers, Even in this day and age it is surely poor that a company have a 7-14 day delivery period.
MY advice is, if you're looking to buy DO NOT buy from Boohoobaby!

SHAME on you BooHooBaby!, Useless customer service

Ordered a Cosatto cot bed from Boohoobaby and it arrived within a week.

I was about to assemble the cot bed and found that it did not have the "Easy Action Drop Side" as stated on their website and as shown on the photos for the product.

My wife contacted them and, their customer service representative replied to her with with a rather smart and dismissive email.

I replied to him to point out that their website was misleading at best. I asked for what we ordered, an agreeable replacement or our money back.

Boohoobaby have refused to change this cot and now want to charge us a handling fee as I took it out of the box and for the transport costs to take this back.

TODAY they CHANGED the info about THIS product on their WEBSITE to avoid PROBLEMS with other CUSTOMERS in future. Yet they REFUSE to address this wrong delivery for us.

SHAME ON YOU boohoobaby! You know the information was misleading, you changed this info your site today,............ shame on you..............
YOU need to DO THE RIGHT THING NOW boohoobaby & CHANGE OUR COT BED or return our money..

Consumer law is clear about this type of misrepresentation and I will fight until I get this sorted.

I would advise people to avoid Boohoobaby at all costs.

Be warned, WHAT you SEE on the boohoobaby site is NOT always WHAT YOU GET.

Returned a faulty item and am waiting three months for a refund. No one answers the phones or replies to my emails. Despicable service and a terrible way to treat customers

Great experience with Boohoobaby - couldn't believe it - ordered a fabulous folding Bloom Alba Cot on a Wed morning at 10am. Received an email regarding the colour at 12noon and then the Cot arrived at my door, via courier, the next morning - amazing turnaround and delighted with the cot. Exactly as the website said. Thanks! Will recommend to all, Rebekah, Dublin

We've ordered a Cosatto mattress (best price we found) on Sunday night and the expected delivery date was 4 to 7 working days. Really surprised when got a text from the delivery company saying that the order was going to be delivered next day. We're going to buy from them again for sure.

I ordered a toy kitchen for my daughter's 6th Birthday just before the weekend, with reservations about whether it would turn up in time. I received an email the next day with tracking details and then the kitchen turned up yesterday in plenty of time! Thanks Boo hoo baby, my daughter will be delighted!

Bought Bug in a Rug.
Easy to use website, hassle free purchase. Kept informed by email. Was told courier would arrange delivery but came by regular post, which was fine. Product perfect.

It is difficult to give a final review of this company as my order still hasn't arrived 2 months on. I have had to chase the company when my order didn't arrive to be told it was out of stock. An immediate email to inform me of this earlier would have been helpful. I then had to chase them again to follow up on my order, the response wasn't prompt and only when I chased again did they reply. Apparently my order is now in stock and will be delivered, though as mentioned before it has not arrived yet. I also asked about compensation in my email with no acknowlegement of this request which I found poor. I didn't rate them as a one star as I don't think there is malicious intent, rather it just seems to be poor customer service.

Ordered my ergo baby carrier on Tuesday (best price in the UK) and it arrived on Thursday, can't ask much more than that. The two people I spoke to in customer services were polite and efficient. Highly recommend, will buy from again without hesitation. Thanks boohoobaby :)

I ordered an al in one coat for my baby, the company stocked good colours and a range of size. The coat arrived very quickly and the payment process was very easy.

I ordered a waterproof fleece-lined all in one suit for my 6 week old baby when out in the recent cold weather. It arrived with no problems a couple of days after I placed the order. The product was great, the price was good and Boohoo were the only company which stocked such a suit for 0-3 month olds, everyone else only had them for the 6 months plus age group. No complaints at all from me.

Ordered the Tidy Bookcase. Delighted with the product but after being guaranteed more than once a certain delivery day, we are more than disappointed that this was not reached and that our emails regarding same have been ignored thusfar.

Very happy with the experience with this website. Very easy to place order and very good communicate with website via email. Received the item with 4 days. Would recommend this website and would use them again.

Ordered a fire engine for my son and it arrived 2 days later!! Excellent service and excellent product. Huge price difference between boohoo baby and other sites. Will use them again

Ordered Beaba Babycook, good price, excellent product!