Book A-locallocksmith Reviews 81

I got the locks changed on my UPVC door last week. I called up to book an appointment at 12pm and they were with me by 3pm The guy who came out was friendly and explained everything he was doing as he did it.

Told me they would be 20 minutes. After 1 hour they never answered my telephone call. They never turned up and left me waiting indefinitely.DO NOT USE

got burgled last Tuesday and booked with these guys the same day, they were at my flat within the hour. Mario fixed my door frame and changed my door and window locks, he recommended the best locks for security so this wont happen to me again as its so scary.I'm so thankful for them being able to come out straight away as I wouldn't have felt safe being in the flat or going out without having my locks changed.Thank you so much!

I booked a locksmith via this organisation to deal with a faulty conservatory lock. I was quoted £49 if it was straightforward. He arrived within an hour as promised. The work took about 20/25minutes and the bill was £202! So I was misled by the Trustpilot rating for book a local locksmith. The company that did the job was BS Security MaintenanceLtd .

I moved house a couple of weeks ago and wanted my locks changing for extra security. I used this locksmith company as my auntie had used them a couple of months ago and recommended them to me. The engineer was 15 minutes late but did keep me informed, other than that he was really friendly and did a great job

We were house sitting for our friends and the gate lock broken from a guest in their air BnB. Your team were extremely helpful, quick to respond and kept me informed nothing was an issue, payment was easy as forwarded the payment link to my difenda to settle up- thanks Tristan

I got locked out my house and got in contact with this company that i found on google, they came out straight away and helped my get back into my house. The engineer was friendly and charged a fair price which always helps when you’re in distress. I have booked them in for 2 bedroom door locks next week.

Very expensive and rushed job as they said they have one more appointment, so whats the point of pre-booking. I was told it will cost 59£ for labour to which I said ok, and was given the option of choosing from 85£ and 150£ lock. I said 85£ as we plan to renovate and anyway the door will be replaced in few weeks time. But they decided to put £150. Overall it became more than I initially planned for, over the call they always say lock prices start from £29 and on-site you were not given any such options. For less than 5m job it turned out to be expensive one and that too they charge VAT on top of it, even on the price of the lock.

We had these guys over to change locks at our new house, they turned up on time and upgraded all our locks for our insurance requirements and peace of mind, thanks very much to glen who attended Saturday

My Mrs lost all her keys after a night out and we didn’t want to risk not changing the locks, Billy came out that evening and changed the front and back door locks for us, only for the keys to turn up Monday, not his fault I know but not a risk we wanted to take, cheers Billy

Great very reliable and very friendly team!!!
Thanks guys
Would highly recommend

Scammed and Blocked Me!

I contacted this provider to unlock my door after leaving my keys inside. Their initial response included a personalised note from Chris that seemed trustworthy, but the experience was the opposite.

They sent a "specialist" who charged me £520 for a job that should have cost no more than £150. He claimed he couldn’t open the lock (a standard Yale lock), so he "had to" break it and replace it. Afterward, I checked their website and discovered I was charged three times the advertised price! (£69 (advertised) vs £189 (charged) to break in)

Upon further research, I found reviews on Trustpilot linking this "specialist" (operating under their own Ltd company) to similar scams targeting others, i.e. forcing them to break the lock and change it while it could be simply unlocked. It also appears that he has been reported to Trading Standards multiple times so it is beyond me how he still operates

Now, the provider (book-a-locallocksmith.co.uk) blocked my phone number and refuse to answer calls or provide an invoice.

I’ll be reporting this to Trading Standards to ensure no one else falls victim to this fraud.

Great service received
Great communication and very reliable!
Highly recommend

Andy was really responsive and got on to the job quickly. We liaised on WhatsApp and he took out the old broken lock, made the door safe and fitted a replacement in a few days. It was an old PVC front door so he had to source the right mech and went back on a Saturday evening to complete the job. I would highly recommend him, Thanks very much, Colin

Extremely professional and polite. Came straight over when we called as he was in the area already and very quickly fixed the problem we had getting our door open. Excellent customer service and would highly recommend! Thank you!!!

Thank you soooo much for saving me this morning, got locked out in my dressing gown and had to google these people, got to me in no time at all as I guess it was very early, brilliant service 🙂

I called them out at 6am ish this morning as someone had attempted to break in via the back door, luckily they were unsuccessful in their attempt but we have decided to bolster the security on that door due to it being a fairly flimsy lock, Nathan has put a new insurance approved lock on the door now so we have a lot more secure lock and a bit more peace of mind, kind regards and thanks for the prompt service, Tom & Family

Been scammed by this company recently?
Like most people in these reviews, myself and my husband got scammed by this company recently.

Heavily pregnant they took advantage and forced my husband to pay over £1k to put the door back together otherwise they were leaving us without a door. It was only supposed to be a simple lock change costing around £200!

Obviously, if you’re looking for a locksmith, don’t use this company.

Anyone that’s been scammed by these guys like us, please message me on 07833547569
Together we can make a strong legal case and get this company charged

Also- I have checked that the website for this company is 100% the one we booked through and I have a scribbled unitemised VAT receipt they gave us to force us to pay that I’m happy to share.

Have sent an email through their complaints page and only offered £120 back on a £1,193 for a lock change which is laughable.

EDIT in their response to this review they gave a fake email to contact! info@book-a-locallocksmiths doesn’t exist and I have all the proof I need to report to trading standards.

Hi am 78 year old pensioner and had to call Nathan out to get me in last night after I got home from bingo and my key snapped, he got me in changed my Yale lock and charged me £89.00 thanks Nathan. Margery

I am so grateful to these guys for being a lifesaver.. lost my spare house key and my main snapped in the lock when I came back from work at 10.30pm phoned this company and he told me it would be 20-30 minutes to get to my location and got me inside the house in less than half hour. thank you thank you thank you so much, true 24/7 service 5 stars rating . I will call again for any locksmithing issues