Booking process was easy, however the ticket process has me wondering what is the hold up. My payment was taken immediately but the tickets have gone quite. Need to give frequent updates.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have preferred to be advised that the industrial action would impact my train trip. Now I am going to have to look for an alternative. Can I get a refund for my ticket?
Company replied
After many emails, calls and WhatsApp messages we received our HARD tickets last moment. Thanks to an Egyptian employee we received the tickets in our hotel. Beside that, our train seats were in di... See more
Company replied
Sometimes okay, but they lack accountability when the operator they book through fails to provide a good service. The ratings of operators are also misleading as there’s no way to rate them through Bo... See more
Company replied
Company details
Written by the company
We’re all about the journey. We’re a new generation of travelers who expect everything to be a screen tap away, including bus, ferry and train tickets to the world’s best locations. Today’s travelers want to explore the world with confidence. From language barriers, local currency and anxiety over the unknown, traveling can be stressful. Rely on Bookaway for 24/7 support, honest reviews and accurate information about every ride. Bookaway is more than getting from one place to another, it’s about the journey. Enjoy the ride.
Contact info
3.4
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bookaway
Hi Shabbir,
Thank you so much for your kind feedback! 😊 We’re really happy to hear that your queries were handled professionally, efficiently, and quickly by our team.
We truly appreciate your support and look forward to assisting you again on your future travels!
Kind regards,
The Bookaway Team
Reply from Bookaway
Hello Candra,
Thank you for booking with Bookaway and for taking the time to leave your review.
We are glad to hear that the booking process was easy and that you experienced a quick, on-time, and reliable service.
Your words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
1 star is an overstatement
1 star is an overstatement
1 star is an overstatement
I am genuinely disgusted by this company’s service. I booked transport through them, only to arrive at the coach station and be told by staff that my ticket was not valid and that they had never even heard of this company or website before. I was essentially sold a fake ticket.
As a result, I was left completely stranded in a foreign country at night with no support or proper communication. The service I paid for was not provided, and I was forced to figure everything out on my own.
Because of this, I had to pay for an extra night in Montenegro, rebook alternative transport at my own expense, and I also lost a night of my Airbnb in Albania with no refund. The stress, inconvenience, and safety concerns this caused were completely unacceptable.
I would strongly advise others to avoid this company!! Completely unreliable and a very disappointing experience.
April 15, 2026
Unprompted review
Reply from Bookaway
Hi Liyaa,
We’re very sorry to hear about your experience, and we understand how stressful and concerning this situation must have been. This is certainly not the experience we aim to provide at Bookaway.
We have requested additional information regarding your booking so we can review this case further, and we appreciate you taking the time to share the details with us. As per our latest check, your case has already been escalated and is currently being carefully reviewed together with our operator and escalation team.
Please rest assured that we take situations like this very seriously. Kindly wait for the outcome of the review while we work to reach a fair resolution for you.
Thank you for your patience and understanding.
Kind regards,
The Bookaway Team
Reply from Bookaway
Hello Rob,
Thank you for booking with Bookaway and for your kind feedback.
We are glad to hear that you found our team attentive and the communication mostly clear. Your feedback is truly appreciated.
We hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
where your ticket comes with a free mystery, a philosophical journey, and 22 complimentary emails
I recently had the profound privilege of purchasing a bus ticket through Bookaway.
Not just any ticket — a ticket so creatively constructed that even Bookaway’s own team spent over 9 days and 20+ emails trying to figure out what it meant.
I thought I was buying transport.
I was wrong.
I was entering an experience.
Chapter 1: The Simple Beginning
I found a ticket.
Departure: Brela Magistrala.
Operator: Promet Makarska.
Simple. Clean. Understandable.
Then I realised — wrong departure point.
No problem. It says “free cancellation.”
How naïve of me.
Chapter 2: The Coupon Dimension
The refund did not return to my bank account.
It evolved into:
“coupon credit (minus service fee)”
Which, as it turns out, means:
“You are not leaving this platform.”
So I did what any reasonable person would do.
I bought another ticket.
Chapter 3: The Illusion of Choice
Same route. Same time.
But suddenly:
Different operator: Nomago
Different departure: Stjepana Radića
Different arrival name
Different price
Multiple options.
Exciting.
Turns out:
same bus.
So I cancelled a ticket
to buy the exact same ticket
for more money
through a company that does not actually operate it.
Efficiency.
Chapter 4: The Operator (a work of fiction)
The ticket proudly displayed: Nomago.
Reassuring.
Except they don’t operate the bus.
They are, in fact, not the operator at all.
So the operator is not operating.
Which makes “operator” more of a suggestion than a fact.
Chapter 5: The Departure Stop (choose your own adventure)
Two departure names were provided:
Brela Magistrala
Brela Stjepana Radića
I was assured these are the same location.
The platform then helpfully showed a map with a 4-minute walking route between them.
Because nothing confirms two places are identical quite like showing how to walk from one to the other.
Chapter 6: The Arrival (also a mystery)
The destination offered similar flexibility:
Split Bus Terminal
Split Central Bus Station
Two names. One destination.
Nothing to worry about.
Just pick the right one. Or the wrong one.
Chapter 7: The Ghost Booking
My cancelled booking came back.
Not metaphorically.
It literally reappeared as confirmed.
Bookaway explained this as:
“an internal processing update.”
So at this point, I did not know:
which stop to go to
which operator was running the service
which name referred to the destination
or even which ticket was valid
But the system was clearly thriving.
Chapter 8: The Clarification Era
At one point, I asked a simple question:
“Where does the bus actually depart from?”
This triggered a week-long investigation.
The conclusion:
The stops are the same
but also different
but also the same street
but also require a short walk
but also don’t worry
I did worry.
Chapter 9: The Real-World Consequences
Now imagine this happens on the day of travel.
You follow your ticket.
You go to the wrong “same” stop.
The bus is not there.
You miss:
the bus
your connection
your flight
Now you’re:
stuck in another country
booking accommodation
rearranging everything
paying for all of it
All because two “identical” stops were not actually identical.
But don't worry — they're only 4 minutes apart and will cost you a small fortune. And if that empties your bank account, congratulations: you're now a Croatian illegal immigrant.
Chapter 10: The Resolution (eventually)
After 22 emails, a formal complaint, and escalation, I received a full refund of £29.40.
At this point, the ticket details were still officially “under clarification.”
Naturally.
Epilogue: The Gift
As a gesture of goodwill, I was offered a 20% discount code.
I briefly considered giving it to one of my enemies.
I genuinely searched my life for someone who deserved it.
I could not find a single person whose actions warranted that level of consequence.
So if anyone here feels brave enough, it’s yours.
Consider it less a discount and more an experience voucher.
In the end, I didn’t just try to buy a bus ticket.
I completed a journey.
Just not the one from Brela to Split.
Voucher valid until 18. Oct 2026 : RFC1SWMKDCE
April 22, 2026
Unprompted review
Reply from Bookaway
Hi Edit,
We have requested additional information regarding your booking so we can review this case further, and we appreciate you taking the time to share these details with us.
After carefully reviewing your case with the operator, we can confirm that this matter has already been fully resolved. A full refund has been issued for both bookings, and as a gesture of goodwill, we have also provided you with a promo code for a future booking.
We would also like to clarify that some routes may show slightly different names for departure and arrival points depending on the operator. These variations do not necessarily indicate different or wrong locations, but rather different naming conventions used by different transport providers for the same or very nearby stop.
We understand how this may have caused confusion, and we appreciate your feedback, which helps us improve clarity across our operators.
Kind regards,
The Bookaway Team
My experience with Book Away was…
My experience with Book Away was excellent—perfect service. Thank you!
May 5, 2026
Reply from Bookaway
Hello there,
Thank you for booking with Bookaway and for taking the time to share your experience.
We are glad to hear that you enjoyed excellent service and that everything went perfectly during your trip with OceanJet in the Philippines.
Your kind words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
I booked my tickets through Bookaway…
I booked my tickets through Bookaway well in advance (approximately two months prior to departure). Despite my repeated follow-ups (around five reminders), Bookaway failed to deliver the tickets until less than 12 hours before departure, forcing me to purchase alternative tickets at the last minute.
While their customer service responses were polite, they were entirely ineffective. My requests for cancellation and refunds were ignored, and no resolution was provided. This level of incompetence is unacceptable for a global booking platform.
I cannot recommend Bookaway—it is a waste of time, money, and trust. Their service is unreliable, and their failure to address issues borders on fraudulent behavior.
May 5, 2026
Unprompted review
Reply from Bookaway
Hi Antoine,
We sent a request for your booking details so we could review this case further for you, and thank you for sharing your feedback. We understand your concerns and are sorry for the frustration this situation caused.
As per our review, your booking was made with an operator whose process allows bookings to be approved in advance, while the actual tickets are typically issued 1–2 days before departure. This information is stated on the booking page before payment is completed, and travelers are expected to review these operator-specific conditions before proceeding with the reservation.
We completely understand that this process may still feel inconvenient, especially when waiting for final tickets close to departure, and we appreciate you bringing this to our attention. We will definitely share your feedback with the operator to help improve their ticketing process moving forward.
We can also confirm that your booking was refunded following your cancellation request, excluding the applicable service fee.
We truly appreciate your feedback, as it helps us continue improving the experience for future travelers.
Kind regards,
The Bookaway Team
live chat conversation
Dealt with Maria on live chat and she was extremely efficient and helpful. I hope to speak with her again if I ever need assistance
May 5, 2026
Unprompted review
Reply from Bookaway
Hello there,
Thank you for booking with Bookaway and for taking the time to leave your review.
We are glad to hear that Maria was able to assist you efficiently and made your experience such a positive one.
Your kind words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
DO NOT USE
DO NOT USE! Booked and paid for 2 shuttle tickets. Bookaway never contacted the shuttle service. Driver said the was common. Customer Service has been "investigating". Doubt I'll ever see a refund
April 30, 2026
Unprompted review
Reply from Bookaway
Hi Deric,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. At Bookaway, we always aim to provide reliable service and smooth communication between travelers and operators.
Upon checking your case, we can confirm that your booking has already been fully refunded. Please also know that we take situations like this very seriously and are actively working with this specific operator to better understand what happened and help prevent similar issues from happening again in the future.
We sincerely apologize again for the inconvenience caused and truly hope we’ll have the opportunity to assist you better in the future.
Kind regards,
The Bookaway Team
We booked two “Luxury Transport” rides.
We booked two “Luxury Transport” rides.
For the first one, we were given a sedan with a tarp covering the back seat. We realized later that a sticky substance on the tarp had stained our clothes.
For the second trip, we had scheduled a 10:00 a.m. departure. We heard nothing from customer service until 10:45 a.m., when they finally sent me a photo of the vehicle—which, as it turned out, wasn’t the right one. To top it all off, we spent part of the ride swatting mosquitoes that must have been living in the vehicle.
We won’t be using this service again.
April 30, 2026
Unprompted review
Reply from Bookaway
Hi Guillaume,
Thank you for sharing your feedback and the details of your experience. We’re very sorry to hear that the service provided did not meet your expectations.
We have requested additional information regarding your booking so we can review this case further, and we appreciate you taking the time to share these details with us. We also tried locating previous messages or emails regarding these concerns but were unable to find any records linked to the issue.
Please rest assured that we take feedback like this very seriously, and we have already contacted you privately so we can investigate further, assist you properly, and ensure a fair resolution is provided.
We appreciate the opportunity to review this matter further.
Kind regards,
The Bookaway Team
Easy to book
Easy to book. Accurate description. On time arrival. Good communication.
May 2, 2026
Unprompted review
Reply from Bookaway
Hello there,
Thank you for booking with Bookaway and for taking the time to leave your review.
We are glad to hear that the booking process was easy, the description was accurate, the arrival was on time, and the communication met your expectations.
Your words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
I traveled hassle-free with Bookaway…
I traveled hassle-free with Bookaway and I intend to keep it that way for as long as possible.
May 3, 2026
Reply from Bookaway
Hello Will,
Thank you for booking with Bookaway and for taking the time to share your experience.
We are glad to hear that your journey was hassle-free and that you plan to keep traveling with us.
Your words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Great airport private transfer
May 3, 2026
Unprompted review
Reply from Bookaway
Hello Emma,
Thank you for booking with Bookaway and for taking the time to leave your review.
We are glad to hear that your airport private transfer was a great experience.
Your words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Easy to use booking site
Easy to use site clear booking instructions easy payment friendly professional service from this site just one thing when booking ferry tickets double check boarding point ours had not been updated but quickly resolved with phone call
May 4, 2026
Reply from Bookaway
Hi there,
Thank you for your feedback! 😊 We’re delighted to hear that you found our website easy to use and appreciated the clear booking process, smooth payment experience, and support from our team.
We also appreciate you pointing out the boarding point issue. While we’re glad it was resolved quickly with a phone call, your feedback is very valuable and will help us continue improving the accuracy of travel information for future travelers.
Thank you again for your support, and we look forward to helping you with more amazing trips ahead!
Kind regards,
The Bookaway Team
Reply from Bookaway
Hi there,
Thank you for your great feedback! 😊 We’re happy to hear that you were satisfied with the punctual pickup and the comfort of the shuttle service.
We truly appreciate your support and look forward to helping you again on your future travels!
Kind regards,
The Bookaway Team
Excellent service kind and supportive staff and promptly return my upgraded issue
Fast and efficient service, I needed help and they responded promptly well done.
May 3, 2026
Reply from Bookaway
Hi Randy,
Thank you for your lovely feedback! 😊 We’re thrilled to hear that you had a great experience with our team and that your issue was handled quickly and efficiently.
We really appreciate your support and look forward to assisting you again on your future travels!
Kind regards,
The Bookaway Team
Easy to use and really fast response…
Easy to use and really fast response from the team when I booked my trip very close to travel time. Also great to have an option to book a refundable ticket in case plans change.
May 2, 2026
Reply from Bookaway
Hi JS,
Thank you so much for your kind feedback! 😊 We’re delighted to hear that you found the booking process easy and that our team was able to assist you quickly, especially with a last-minute booking.
We’re also happy that the refundable ticket option gave you extra flexibility and peace of mind while planning your trip. That’s exactly the kind of smooth and convenient experience we aim to provide for our travelers. ✨
We truly appreciate your support and look forward to helping you with many more adventures ahead!
Kind regards,
The Bookaway Team
The bus company forgot us and we were…
The bus company forgot us and we were left stranded and unable to contact anyone. Bookaway got back to me 2 months later! And offered a 20% discount, I’ll never use this company again even if it was free.
UPDATE you got all the information you needed! Dont make out you’re a reliable company that actually care. You’re a joke and a scam
March 18, 2026
Unprompted review
Reply from Bookaway
Hi Shannon,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. At Bookaway, we always aim to provide reliable service and timely support, and we understand how challenging this situation must have been.
We previously requested additional information so we could review your case further and ensure that a fair solution is provided, but we have not yet received a response. Kindly reply to our request or contact our support team at support@bookaway.com so we can continue investigating this properly for you.
We truly regret the inconvenience caused and appreciate the opportunity to review this matter further.
Kind regards,
The Bookaway Team
Dont use Bookaway
trash, information are not updated, for example the locations of the bus terminals in calama and uyuni are completely wrong. And the don‘t even give you the ticket, just a voucher, and the bus company doesn‘t know what to do with the voucher and dont even have the booking in their system
May 2, 2026
Unprompted review
Reply from Bookaway
Hi Denis,
Thank you for sharing your feedback, and we’re sorry to hear about the confusion you experienced with your booking.
We previously requested additional information so we could review your case further and ensure that a fair solution is provided, but we have not yet received a response. Kindly reply to our request or contact our support team at support@bookaway.com so we can continue investigating this properly for you.
Please also note that certain operators confirm the booking first and provide instructions on how to exchange the voucher for the boarding ticket at the station or before departure. We would like to review your booking details to make sure the correct process and information were provided.
We appreciate your feedback and hope to assist you further.
Kind regards,
The Bookaway Team
We had an issue with the bus and the…
We had an issue with the bus and the book away team helped me immediately to solve it! Thank you.
Awesome service
April 30, 2026
Unprompted review
Reply from Bookaway
Hi Elena,
Thank you so much for your kind words! 😊 We’re really happy to hear that our team was able to assist you quickly and help resolve the issue with your bus trip.
Providing smooth support and being there for our travelers when they need us most is exactly what we strive for every day. ✨
We truly appreciate your support and look forward to helping you again on your future adventures!
Kind regards,
The Bookaway Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.