Appalling service received when attempting to change a ticket on the day of travel. Very hard to understand the CSR due to English being her 2nd language. Asked to speak to a manager and again Englis... See more
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The flight centre website was easy to navigate. Same as other platforms. The difference was the Flight Centre immediately tells u that a flight u chose is no longer offered by the airline, or that ur... See more
Company replied
Fairly easy to use website. Changing queries and filters a little slow. Ultimately gets the job done. Would be nice if you could see alternative options like fly up on one carrier and return on anothe... See more
Company replied
I was stuck with my immediate travel to the US until when I stumbled onto your Website. Although it was NEW to me I made a few search of REVIEWS for your site and found out to be above average (3... See more
Company replied
Company details
Search and compare flights to find the best price.
Written by the company
- Search and book flights online
- Flight Centre is South Africa's leading travel retailer, now bringing you secure online booking for our large range of domestic and international flights.
Contact info
299 Pendoring Road, Blackheath, 2195, Johannesburg, South Africa
- 0877 40 51 05
- onlinesupport@flightcentre.co.za
- www.bookings.flightcentre.co.za/fc
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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THANK YOU VERY MUCH FOR YOUR EASY TO…
THANK YOU VERY MUCH FOR YOUR EASY TO USE TO BOOKING WEBSITE. AS IT WAS MY FIRST TIME TO USE IT I FOUND IT TO BE FRIENDLY AND HUSTLE FREE.
March 22, 2022
Reply from Flight Centre Online
Dear Zakhele
Thank you for this lovely feedback and for choosing to book your travel through Flight Centre. We are so happy it was a seamless experience and welcome feedback on how we can ensure it's a 5-star one next time around.
~Emily
Hello, Easy to follow, when booking for a flight. Thank you
Hello. Easy to follow, when booking for a flight. Thank you
March 22, 2022
Reply from Flight Centre Online
Dear Customer
Thank you for the positive feedback. We are pleased that you found our website easy to use. We appreciate your support and look forward to assisting with your future travels.
~Chido
Reply from Flight Centre Online
Good day
Thank you for taking the time to share your concerns and valuable feedback with us. Our Customer Experience team will look into this matter for you and get in touch directly to ensure we share detailed feedback in this regard.
***Update***
Thank you once again for actively affording us the chance to learn from your insights and to continue to work towards the best booking experience for our customers.
~Emily
Excellent customer service
March 22, 2022
Reply from Flight Centre Online
Dear Linda
Thank you for sharing your 5-star experience with us and for choosing Flight Centre to book your travel. We are so pleased to know that you were well looked after.
If any of our Online Support agents contributed to this rating, we welcome their details so that we may recognise a job well done.
~Emily
Jensen was amazing
Jensen was amazing. He helped me book a flight to London.
He was patient , professional and has great people skills.
Thanks Jensen you are a true star in your company
March 22, 2022
Reply from Flight Centre Online
Dear Philippa
Thank you for taking the time to recognise Jimson from our Online team and for entrusting your travel to Flight Centre. We are so pleased to know the assistance you received was a true reflection of the experience we want fr our customers and we will ensure Jimson is recognised for his service excellence.
~Emily
Excellent service and friendly…
Excellent service and friendly assistance. The only agent I will use in future.
March 22, 2022
Reply from Flight Centre Online
Dear Anita
Thank you for taking the time to rate the service that you received from Flight Centre. We would love to acknowledge the individual responsible for your very positive experience and kindly ask that you share their details by updating this review or emailing us at customer@fctg.co.za.
~Lynette
Easy to navigate the process.
March 21, 2022
Reply from Flight Centre Online
Good day
Thank you for taking the time to share your experience with us and for choosing to book your travel on the Flight Centre website.
We are so thrilled to know it was a seamless experience and hope to continue offering this experience for many more bookings to come.
~Emily
So far I have had great service just…
So far I have had great service just waiting for my ticket now and I be happy 😊
March 21, 2022
Reply from Flight Centre Online
Dear D.E Kohne
Thank you so much for the positive rating. We take pride in knowing our customers are happy with their online experience. We appreciate your feedback and look forward to assisting with your future travels.
~Chido
Booking through Flight Centre was quick…
Booking through Flight Centre was quick and easy. It will definitely be my "go to" booking website going forward.
March 21, 2022
Reply from Flight Centre Online
Dear Customer
Thank you for rating Flight Centre's website. We strive to provide a seamless online booking tool and we are delighted to know that you benefitted from this. We look forward to being a part of your future travel adventures.
~Lynette
Reply from Flight Centre Online
Dear Customer
Thank you for taking the time to review our online service. We are glad that you had a great experience. We appreciate your support and look forward to welcoming you back onto our online platform in the near future.
~Chido
Fantastic service from the online…
Fantastic service from the online consultant Judith Mokagane allocated to our bookings!!
March 20, 2022
Reply from Flight Centre Online
Dear customer
Thank you very much for the 5-star review. We are delighted Judith has provided you with fantastic service. We will be sure to let Judith know that she has received your vote of confidence. ~Thea
Excellent service
March 20, 2022
Reply from Flight Centre Online
Good day
Thank you for this lovely feedback and for taking the time to share your experience with us. We always aim to deliver seamless 5-star booking experiences and we hope to be a part of many more travels to come.
~Emily
Reply from Flight Centre Online
Dear Customer
Thank for the great review. We are thrilled that you had a 5-star online booking experience. We greatly appreciate your feedback and look forward to many more bookings from you in the future.
~Chido
Reply from Flight Centre Online
Dear Rebecca
Thank you for rating Flight Centre's website. We are delighted that you found it easy to make a booking. We would like to ensure that you are having 5-star experiences using the Online Booking tool and would love to get your feedback on how we can make this happen for you. You are welcome to email any of your suggestions and thoughts to customer@fctg.co.za.
~Lynette
Simple clear and easy to use flight…
Simple clear and easy to use flight selection and payment
March 20, 2022
Reply from Flight Centre Online
Dear customer
Thank you very much for the positive review. We are delighted you found our online booking platform concise, and user friendly. We look forward to reserving your future travels. ~Thea
awesome website and saves you money
March 20, 2022
Reply from Flight Centre Online
Good day
Thank you for sharing this great feedback with us and for entrusting your travel to Flight Centre. We look forward to being a part of many more journeys to come.
~Emily
I had to contact Flight Centre a number…
I had to contact Flight Centre a number of times to receive my tickets.
After a numerous phone calls I have now received the tickets.
March 20, 2022
Reply from Flight Centre Online
Dear Stephen
Thank you very much for the feedback. Please accept our apologies for the delay in obtaining your tickets. We are pleased that the matter is resolved and trust that your next interaction will be a 5-star one. ~Thea
It was really easy to book my flight…
It was really easy to book my flight and got the tickets emailed to fast and promptly. Will definitely use it again
March 19, 2022
Reply from Flight Centre Online
Dear Tasha
Thank you for sharing your experience with us and for choosing to book your travel on Flight Centre's booking tool. We are so pleased to know your user experience was seamless.
~Emily
I AM SATISFIED WITH YOUR FLIGHT BOOKING SERVICE
I was stuck with my immediate travel to the US until when I stumbled onto your Website. Although it was NEW to me I made a few search of REVIEWS for your site and found out to be above average (3.5/5). I decided to take this calculated risk and vows! It worked smoothly:
- Easy of payment by CC
- immediate access to my purchase (the eTicket/Itinerary} and
- Confirmation Email.
I commend your service and would be more than happy to recommend it to someone else. Emmanuel Mauga, Dar es Salaam, Tanzania
March 19, 2022
Reply from Flight Centre Online
Dear Emmanuel
Thank you for the wonderful recommendation and for entrusting us with you travel. We strive to offer a seamless customer journey when booking via our website and we are thrilled that this was your experience. We appreciate your feedback and look forward to assisting with your future travels.
~Chido
Excellent and competitive prices!!!
March 19, 2022
Reply from Flight Centre Online
Dear Peggy
Thank you for this shining 5-star review of Flight Centre's Online Booking tool. We are pleased that you found the pricing very competitive. We certainly look forward to making plenty more of your future travel dreams a reality.
~Lynette
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