Appalling service received when attempting to change a ticket on the day of travel. Very hard to understand the CSR due to English being her 2nd language. Asked to speak to a manager and again Englis... See more
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See what reviewers are saying
The flight centre website was easy to navigate. Same as other platforms. The difference was the Flight Centre immediately tells u that a flight u chose is no longer offered by the airline, or that ur... See more
Company replied
Fairly easy to use website. Changing queries and filters a little slow. Ultimately gets the job done. Would be nice if you could see alternative options like fly up on one carrier and return on anothe... See more
Company replied
I was stuck with my immediate travel to the US until when I stumbled onto your Website. Although it was NEW to me I made a few search of REVIEWS for your site and found out to be above average (3... See more
Company replied
Company details
Search and compare flights to find the best price.
Written by the company
- Search and book flights online
- Flight Centre is South Africa's leading travel retailer, now bringing you secure online booking for our large range of domestic and international flights.
Contact info
299 Pendoring Road, Blackheath, 2195, Johannesburg, South Africa
- 0877 40 51 05
- onlinesupport@flightcentre.co.za
- www.bookings.flightcentre.co.za/fc
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy!
With all the hooha! that was going on with Comair, flight center sorted me asap. Made my life easy. Thank you.
March 17, 2022
Reply from Flight Centre Online
Good day
We are so pleased to know that you were well taken care of and we thank you for taking the time to share your experience with us.
We look forward to being of assistance again in future.
~Emily
Booking was faster and simple
March 17, 2022
Reply from Flight Centre Online
Dear customer
Thank you very much for the positive feedback. We are delighted you found our online booking tool easy to use and responsive. We look forward to reserving your future travel. ~Thea
The departure location shows jhb
The departure location shows jhb. Didn't notice it was Lanseria. Fortunately picked it up in time to depart from Lanseria. Everything else was fine. Easy to use.
March 17, 2022
Reply from Flight Centre Online
Dear Rudolph
Thank you for taking the time to rate Flight Centre's Online Booking tool. We are pleased that overall you found the booking process easy. Our Customer Experience team will contact you regarding departures from Lanseria vs OR Tambo international airport.
Regards
Excellent service
March 16, 2022
Reply from Flight Centre Online
Dear Customer
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their online experience. We greatly appreciate your feedback and look forward to assisting with your future travels.
~Chido
The online booking was a breeze
The online booking was a breeze and the assistance at the flight centre branch at Bedford Centre very good as well.
March 16, 2022
Reply from Flight Centre Online
Dear Johnny
Thank you for this lovely compliment and for recognising the assistance you received from our Bedford Square team. We truly aim to deliver 5-star experiences and we are so pleased to know that this showed in your booking journey.
~Emily
The service that we got,was quick and…
The service that we got,was quick and professional. I love it.
March 16, 2022
Reply from Flight Centre Online
Dear AD
Thank you for this great feedback and for ensuring your experience is shared. We are so pleased to know that our care showed and your booking experience was effortless.
~Emily
Reply from Flight Centre Online
Good day
We are so happy to know that you are happy and had a 5-star online booking experience. We thank you for choosing Flight Centre to secure your travel and we look forward to being of assistance again in future.
~Emily
Reply from Flight Centre Online
Dear Customer
We are happy to see that you had a 5-star experience on our online booking platform. We greatly appreciate your support and feedback, and we look forward to assisting you again in the near future.
~Chido
Reply from Flight Centre Online
Good day
We thank you for sharing your experience with us and for letting us know the travel you found on our website, was exactly what you were looking for.
We hope to be a part of many more journeys.
~Emily
Thank you for your quick response
March 16, 2022
Reply from Flight Centre Online
Dear Customer
Than you so much for the positive rating. We are happy that you were pleased with our online service. We appreciate your feedback and look forward to welcoming you back onto our online booking platform soon.
~Chido
Great and excellent services received…
Great and excellent services received online. Easy to use and booking and accessibility its a top notch
March 16, 2022
Reply from Flight Centre Online
Good day
We are so pleased to know that your online booking experience didn't disappoint. We always aim to deliver 5-star customer journeys and we are so pleased to know it showed in your experience.
~Emily
Poor service on refund process ad the…
Poor service on refund process ad the cancellation charges are enforced with no reason as the cancelation was not from my end and it was cancelled by Airlines in december due to travel ban on SA,,, so now there is no reason for Airlines or Flight centre to enforce the cancellations charges when it was not my mistake.
And at the same time other airlines i.e Qatar has refunded the full amount and the travel agency was Travel gate with no hastles.
March 16, 2022
Unprompted review
Reply from Flight Centre Online
Dear Sai
Thank you for sharing your feedback on your experience with Flight Centre. We are sorry to hear that you have not had a positive experience.
Our Customer Experience team have received confirmation from the Online Support team that your refund has been processed to you. We truly apologise for the delays and any inconvenience experienced. This is certainly not the experience we want for our customers.
You are welcome to contact our Customer Experience department for assistance should you need it in the future.
~Lynette
Ticket was overpriced- almost R3700
Ticket was overpriced- almost R3700. Normal price is R1600. The compensation commission will be notified about this. When you call the call centre number which appears on the e-mail that is sent out for conformation of the flight; you are then given another number to call. You then have to call this number about 5 times before someone eventually decides to answer and attend to your query.
March 16, 2022
Unprompted review
Reply from Flight Centre Online
Dear Sugan
Thank you very much for reaching out to us. Flight Centre is a travel agent and as such we do not maintain any mandate over the airline or their pricing. We recommend you undertake the matter directly with the airline directly. ~Thea
Everything went smoothly
Everything went smoothly. Did an online booking - easy to follow instructions and prompt replies. THank you
March 16, 2022
Reply from Flight Centre Online
Dear Customer,
Thank you for the 5-star review and positive feedback. We are pleased that you had a seamless online booking experience as we strive to provide just that for our customers. We appreciate your support and look forward to assisting with your future travels.
~Chido
Easy process thanks a lot
March 16, 2022
Reply from Flight Centre Online
Dear Customer
Thank you for taking the time to rate Flight Centre's Online Booking tool. We are pleased that you found the website easy to use and we look forward to assisting you once again soon.
~Lynette
Excellent service
March 16, 2022
Reply from Flight Centre Online
Dear Else
Thank you for rating Flight Centre's service. We are pleased that you received only excellent service and we are excited about making many more of your future travel dreams a reality.
~Lynette
I try to call customer service but…
I try to call customer service but nobodypick up phones, i send emsil, no reply. I book from Irrland and wanted to contact sny agent to make changes, all invain.
March 15, 2022
Reply from Flight Centre Online
Dear Customer
Thank you for sharing your experience with us. Our Online Support team has regrettably been severely inundated, which has affected their response times.
We deeply regret that this had affected your experience and that you did not receive the needed assistance. Our Customer Experience team will be in touch directly to ensure you are assisted.
~Emily
Reply from Flight Centre Online
Dear Customer,
Thank you for booking with Flight Centre. We are delighted to know that you had a wonderful experience and would like to recognize the expert who made this possible. Kindly update your review with their name or email us customer@fctg.co.za.
~ Cebisile
BA flights were cancelled
BA flights were cancelled, received call and email of the same and the lady assisted to submit for refund.
March 15, 2022
Reply from Flight Centre Online
Dear Mal
Thank you for sharing your experience with us and for letting us know of the 5-star support offered by our Online Support team. We would love to recognise the expert that assisted, if you can please update your review with their details.
~Emily
Good web site
Good web site
Easy to book etc
Never used them before so hope the booking goes well
March 15, 2022
Reply from Flight Centre Online
Dear Customer
Thank you for the great review. We are extremely pleased that you have found our Online booking platform easy to use. We appreciate your support and feedback and look forward to welcoming you back soon.
~Chido
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