Appalling service received when attempting to change a ticket on the day of travel. Very hard to understand the CSR due to English being her 2nd language. Asked to speak to a manager and again Englis... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The flight centre website was easy to navigate. Same as other platforms. The difference was the Flight Centre immediately tells u that a flight u chose is no longer offered by the airline, or that ur... See more
Company replied
Fairly easy to use website. Changing queries and filters a little slow. Ultimately gets the job done. Would be nice if you could see alternative options like fly up on one carrier and return on anothe... See more
Company replied
I was stuck with my immediate travel to the US until when I stumbled onto your Website. Although it was NEW to me I made a few search of REVIEWS for your site and found out to be above average (3... See more
Company replied
Company details
Search and compare flights to find the best price.
Written by the company
- Search and book flights online
- Flight Centre is South Africa's leading travel retailer, now bringing you secure online booking for our large range of domestic and international flights.
Contact info
299 Pendoring Road, Blackheath, 2195, Johannesburg, South Africa
- 0877 40 51 05
- onlinesupport@flightcentre.co.za
- www.bookings.flightcentre.co.za/fc
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Flight Centre Online
Dear customer
We appreciate your 5 star award and are delighted to hear that you have had a positive experience booking on our website.
We appreciate your support and thank you for choosing Flight Centre.
~Kim
Reply from Flight Centre Online
Dear Portia
We greatly appreciate your feedback and would like to know of any areas we could approve upon. If there is any additional feedback that may have pushed your rating to 5 stars, please let us know. We are always identifying opportunities for improve upon the experience we afford our customers.
~Kim
Reply from Flight Centre Online
Dear Khabonina
Thank you for sharing your feedback with us. We are happy to hear that you have had a positive experience booking on our website. An easy user experience is what we aim to deliver at all costs.
Thank you for choosing Flight Centre. We appreciate your support!
~Kim
Good and fast service
Good and fast service. Priced perfectly and managed to get my booking done without issues. Will review the flight afterwards
March 12, 2022
Reply from Flight Centre Online
Dear customer
We are delighted to hear that you have had a positive experience booking on our website. A seamless user experience and great airfares is what we aim to deliver to our customers at all costs. We are happy to hear that this was your experience.
Thank you for choosing Flight Centre. We appreciate your support!
~Kim
Very easy online booking service
March 12, 2022
Reply from Flight Centre Online
Dear KD
Thank you for sharing such positive feedback with us. We are happy to hear that you found booking on our website hassle-free.
Thank you for choosing Flight Centre. We appreciate your support!
~Kim
Thank you for your assistance and easy…
Thank you for your assistance and easy to use online facilities. Appreciated.
March 11, 2022
Reply from Flight Centre Online
Dear customer
Thank you for choosing Flight Centre. We are delighted to hear that you have had a positive experience booking on our website!
~Kim
It was very fast and cheap
March 11, 2022
Reply from Flight Centre Online
Dear customer
We are delighted to hear that you had a positive experience booking on our website. The best airfares coupled with an efficient user experience is what we aim for!
Thank you for choosing Flight Centre!
~Kim
Very good service
March 11, 2022
Reply from Flight Centre Online
Dear Jay
We are happy to hear that you have had a positive experience booking on our website. We have noted that you rated a 4 star based on your experience. If there is anything more we could have done to deserve a 5 star rating, we would love to hear. Feedback is truly important to us!
Take care,
~Kim
Reply from Flight Centre Online
Good day,
Thank you for taking the time to rate our online booking tool. We are glad to hear that your booking experience was simple. We noticed you rated us 4-stars. Please do let us know how we can make your experience a 5-star one.
Thank you for your support.
~Angela
I bought a ticket in 2020
I bought a ticket in 2020. Could cancel my flight in 2021 and had a lot of assistance. But 2022, I can't get any assistance. From email to local office. I bought another ticket so that I can fly. Still waiting to get my refund of the 2020 ticket.
March 10, 2022
Reply from Flight Centre Online
Dear Edward
Thank you for taking the time to share your feedback with us. A Customer Experience Expert will be in touch to with you tomorrow to ensure that you are updated on the status of your refund.
~Chido
***Update***
Thank you for allowing us the opportunity to look into your concerns and to offer the needed assistance. We truly regret that your experience had not reflected the seamless customer journey we want for our customers.
~Emily
As a first time user the experience was…
As a first time user the experience was excellent.
March 10, 2022
Reply from Flight Centre Online
Dear Christo
Thank you very much for the positive review. We are delighted your first interaction with our online booking tool was a 5-star one. We look forward to reserving your future travels. ~Thea
Thank you for your excellent service
Thank you for your excellent service. We cannot think of anything you can improve on! Keep up the good work!
March 10, 2022
Reply from Flight Centre Online
Dear Daniel
Thank you for the incredible review. We are extremely pleased to know that you found our online service excellent. We greatly appreciate your feedback and look forward to many more bookings from you in the future.
~Chido
Reply from Flight Centre Online
Dear CC Booysen
Thank you very much for the great review. We are delighted you enjoyed using our online booking platform and look forward to reserving your future travels. ~Thea
I struggled to type date of birth
I struggled to type date of birth. Think that could do with an upgrade to make it more consumer friendly
March 10, 2022
Reply from Flight Centre Online
Dear Maria
Thank you for taking the time to share feedback on your online booking experience. We are sorry to learn that you had experienced difficulties inserting you date of birth. This can be done by selecting the applicable day, month and year on the drop down menu. We appreciate your feedback and will ensure that it is shared with the Online Development team. We strive to offer a seamless online booking experience and hope that your next interaction with us will be a 5-star one.
~Chido
Seamless process, BUT
Seamless process for online booking.
Call center is however a bloody disaster. Rings 3 - 4 times and just cuts off. 5 tries so far!!!
March 10, 2022
Reply from Flight Centre Online
Dear Sherrit
Thank you for your feedback and for letting us know of your disappointment. We are sorry to hear that you have not been able to get through to our Online Support team. A Customer Experience Expert will get in touch with you to assist further.
***Update***
Dear Sherrit
Thank you for affording us the opportunity to look into your concerns. Our Customer Experience Team have been in touch with you and as mentioned, you have been assisted. We appreciate your feedback and will ensure that it is shared with our Online Development team. We remain available should you require further assistance.
~Chido
I have a credit with you from my last…
I have a credit with you from my last booking in December which was cancelled due to Corona restriction in Germany and the flight could not leave. After waiting till February to get my money back I was told I can just contact you and make another booking using my credit. I had to make a booking last week and sent you all the new flight details. I never heard back from you.
So I had to pay again for the flight at a much higher cost due to me having to wait for your response. I still have had no response from you and you still have my money from the previous booking.
So thanks very much for messing me around so much and keeping my money
March 10, 2022
Reply from Flight Centre Online
Dear S Spitzer
Thank you very much for reaching out to us. We confirm that our online team have reached out to you regarding the travel you have mentioned and look forward to your urgent feedback. Please accept our apologies for the inconvenience you have experienced in this regard. ~Thea
Work directly with a branch
Work directly with a branch. Online support is not great. Apart from that, excellent.
March 10, 2022
Reply from Flight Centre Online
Dear Andrew
We are truly sorry to learn that the support you received from our Online team had not been what we strive to deliver in every interaction. We are so relieved to know that our travel experts in store had been able to offer the assistance you deserve.
~Emily
Ticket booking
It was very smooth and when I called when I had encountered a problem from my side, the assistants were very patient and they helped me.
March 10, 2022
Reply from Flight Centre Online
Dear Naume
Thank you very much for the positive feedback. We are delighted that your interaction with our online booking platform was a smooth and seamless one. We look forward to reserving your future travels. ~Thea
Flight center is the best
Flight center is the best. Everything is accurate and I like the fact that there were no additional costs at the bookings and everything is price inclusive. Simple as that. The staff is very helpful. I had to inquire about the unaccompanied minor traveling. The travel expect contacted the airline direct to get that information for me instead of telling me to contact the airline like a previous agents. Im really grateful and will surely recommend to my friends and family.
March 9, 2022
Reply from Flight Centre Online
Dear Deatt
Thank you for this great feedback and for taking the time to share your experience with us. We are truly so thrilled to know that your online booking experience was seamless and everything you hoped for.
We hope to be of assistance for many more future journeys.
~Emily
Easy booking
March 9, 2022
Reply from Flight Centre Online
Dear Ms Van Blerk
Thank you for taking the time to rate Flight Centre's Online Booking tool. We are delighted to learn that you found the process easy to process. We look forward to assisting you again soon.
~Lynette
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.