Books-A-Million Reviews 

I pre-ordered a book on January 9, 2021. The publication date was February 2, 2021. It is now February 6 and the website says the book is "unavailable". I don't know if the book is not available now, or will never be available. I have sent 5 emails with no response. Went on live Chat and the representative was not helpful, some would say rude.

Alright, I have ordered quite a few books from BAM and most of the time my experience has been decent. I made the mistake of ordering items that were limited in their stock, I'm fine with waiting, but I'd like to eventually receive my books. After reading many reviews I have come to the conclusion that I'll either get my books months from now or not at all, which is a bit disconcerting. I do have a membership, which was bought as a gift, so I am kinda bound to the website. When the membership expires I will probably not use BAM anymore. My advice for anyone ordering anything from BAM; make sure you pay attention to the availability.

Ordered 3 books a week ago with expedited shipping and still says pending. Cant cancel order no response from customer service!

Wonderful store with fantastic employees and baristas. I love the Eau Claire BAM because they always have the books I am searching for either in stock or they are shipped to my door in a few days.
Extremely professional, kind, intelligent staff and a very clean bookstore.

Ordered for 160ish pre xmas, never arrived. They cancelled 2 months later and re-listed the item at $214.99. What a horrible company. Also, any emails you send or customer service response takes them an entire month. It doesn't take a month to reply to an email. Never using this garbage site again.

i ordered a rare set of manga on december 28th 2020 while the website said they were in-stock and ready to be delivered. on new year’s eve i was told my order was back ordered and it would take 2-4 weeks for them to ship. i was okay with waiting but then things came up and i decided to cancel my order because the company had not yet charged my card. i couldn’t even log into the website to access my account at first, but after figuring that out i was told that i was unable to cancel my order as it was pending.
i emailed customer support about the matter on january 4th asking to cancel, and they did not cancel my order until january 25th- 4 weeks after i had paid.
their customer service is a joke.

Wish i had looked at reviews first. They had the same vinyl listed for 2 different prices, sent them an inquiry as why and got no response. Shoulda paid more attention to that. Ordered one anyway and they sent a non-working link for tracking. It's been a month and I've sent several emails asking what is going on. No response...

Be careful! They false advertise books as “in stock” and then make you wait months to get it because they don’t have it. They also use a sketchy system for their “buy two get one” where they don’t just take a couple bucks off of each book to give you the discount instead of just giving you one book free, that way they can charge me for my “free book” once they decide to ship it out months later. I buy books daily, and mostly online, but their customer support is so unhelpful that they’ve officially lost my business in their online store.

I wish I could give them less. I ordered 7 books almost a month ago most are in stock 1 is a preorder and 2 are limited availability with a restock set for a week later. I start getting them one by one then all of a sudden 3 that are part of the same series ,the two that were limited availability and one that was in stock, are backordered and they don't know when they'll be back in stock. I contact them twice by email to ask how long backordered items usually take and received no answer then I woke up a few days to find out they cancelled one of them. They were in stock when I bought them how is this even fair? I get that when a book series is popular it's easy to run out of them quickly but at least be truthful on your website about it and have the decency to reply to emails when the person has been waiting almost a month.

Poor service from the very beginning. I ordered a book that was presumably available, then received notification that it was on back order one week later. Then, in another week, they report that the book was not available. Will not bother to order from them again.

I love shopping in Books a Million stores, but if you plan to order anything online PLEASE find another book store, I recommend Barnes and Noble, or a retail store such as Target. I ordered 3 books on November 27, 2020. Apparently all three items were back ordered even though on Dec. 7, they were all labeled as "in stock" on their website. I contacted customer service and they said I should expect 2-4 weeks for a back ordered item. January 6, 2021, I finally receive the first book. Today, I was notified that one of my books was completely cancelled from my order because it was "no longer available". I am still awaiting the third book, a month and a half after I made the order.
Along with this, their customer service has been horrible as they replied to a question that I had about a month later after I sent the email.
Please just spend the extra money and order online from a different company. This experience was disappointing to say the least

If I could give less than 1 star I would.
Customer service line was appalling. Website is a load of bull, and the local stores management staff have the worst attitudes. Avoid at all cost

BAM site offered a nearly impossible to find book as in stock at limited availability and so I had to order immediately. I did and my order was placed on back order (4 to 5 days, or as much as two weeks). After two weeks I was advised that my order was cancelled. I am waiting for my refund. They obviously never had the book and were cavalier in their indifference as to whether it was obtainable at all.

I ordered a book on 12/24 that their website said was in stock and would deliver in 3-5 days, which is why I ordered it. On 12/27 I received an email that said it was on back order and could take up to 4 weeks to deliver but that delivery was not guaranteed. Today, 1/2 I found the book at a local bookstore so I tried to cancel my order. The website says that it cannot be cancelled because it is in pending status. So, I called the 800 customer service # and was 32 in the wait queue which was anticipated to take 76 minutes. I decided to wait on hold while I watched TV. I got to 8 in the queue at 2 hours and 4 minutes only to get a message that they are currently closed. The message said their business hours on Sat are 10:00-6:00 CST and it was 1:58 MST at the time so they should still be open. While I was on-hold, I decided to google “books a million reviews” and saw all of these horrible reviews. Obviously this is not a legitimate company and I would absolutely warn anyone against ordering from them. I’m going to call my CC company to see if I can stop payment as they have already charged my card. BEWARE!!! One last thing, this website says that books a million has not responded to negative reviews in over 12 months so that tells you something.

I placed an order for (2) cookbooks from Books-a-million back on 12/14. Originally, these were supposed to be shipped out in 3-5 business days. This was the lead time listed on the items webpage which was the reason why I purchased them. I also called to confirm that they would likely ship in 3-5 business days and I was told yes they would. I checked back on the listing page a few days ago and the shipping information said it would now be shipping in 2-4 weeks. I tried reaching out via online chat and on the phone to check on this order and they kept telling me it was pending and that they had no status update on the product. They could not even tell me a rough estimate as to when they would ship but just that I was in the queue and they would be shipped out in the order that the orders were received. The customer service was HORRIBLE.. rude employees and short responses but always had a Thanks for reaching out and it was a pleasure to help you automated message at the end of our chats which was the only pleasant thing about the conversation. I cancelled my order and will NEVER be purchasing anything from this site again.

I have contacted BAM 5 times, through various means (online chat, phone call, email) in regards to an order that I placed a month ago which has remained in a state of "pending" since I submitted the order. I have never received an answer as to where the books are or if they are ever going to be send. I keep being told they are "in progress" but no date has been provided. I contacted them so many times because they do not respond to email. Further, when I phoned, I sat on hold for more than 30 minutes and when I was first in cue, I was disconnected. I did get through on a second phone call, after about 20 minutes, and was told the books were "pending" with no date as to when they would be sent. HOWEVER, they did charge my credit card for the order. I wanted to give someone else business besides the huge behemoth called AMAZON, but now I know why AMAZON is a behemoth--they actually send orders. WHERE'S MY STUFF!!!??? And if it is not coming, JUST TELL ME!

I ordered three manga books the day after Thanksgiving and i have yet to receive them. I sent an email and no response, the tracking link gives you no information. I’ve also talked in a live chat for customer service and all the say is that my books are backordered. This is a horrible experience and most likely wont order from here again.

After seeing multiple tiktoks about the buy 2 get 1 50% off manga sale, I ordered 5 books on November 15th. 3 in stock, 1 preorder, 1 backorder. The same day, I got an email update saying the 1 book was backordered and to "allow 1-2 days to ship" along with another paragraph saying it could take up to 4 weeks.

I received 4 of the books before December. The backordered one did not get any other update until December 16th (4 weeks later). This email update said the EXACT same thing that it did on November 15th. That it as backordered AGAIN and would take 1-2 days, 4 weeks blah blah blah... I emailed them the same day with all the info and screenshots of the emails. It's now December 20th and no email from them...

I won't even bother calling customer service after seeing these reviews. I'm honestly pissed how awful their service is. This was suppose to be a Christmas gift and now I can only give him the second volume.. How is he suppose to read it without the first?! I feel dumb for seeing a bunch of recommendations for BAM then buying without reading any reviews. DO NOT ORDER FROM THEM!!!

EDIT: 1/7/2021
I finally got an email on January 5th from customer support saying they tracked my order and it would be delivered January 6th. It came when they said it would and I'm glad they were able to get back to me about it. They also told me because of the shipment volume they've recieved and covid, they're shipments have been delayed. Which I can understand. I'm adding 2 stars back for actually getting back to me (as slow as the response was) and for it being delivered when they said it would. Just keep in mind, if you're looking for fast customer support and shipping, don't expect it at BAM.

THE WORST CUSTOMER SERVICE EVER. I placed an order on 12/7 (well in time for Christmas) as I couldn’t find the book I was looking for in stock on another site. When I originally ordered, the book said it was in stock and would arrive by December 17th (today). 3 days later, I got an email saying the book was back ordered but should ship in the next few days. This was the last update I have received, after emailing customer service many times and calling. The first time I called I was on hold for over 30 minutes and then was told customer service wasn’t open and they hung up, even though I called within their business hours. The second time I called I was on hold for over an hour and the same thing. DON’T BUY ANYTHING FROM THEM. I definitely won’t have this book in time for Christmas and would be surprised if it ever shows up. And my card still has the charge on it.

I searched and searched for a box set of Manga books for my daughter for Christmas. When I saw it was in stock at Books a Million I was elated! I immediately ordered it. A few days later I received an email stating shipping was Delayed by one week. That was over a month ago. I’ve emailed Customer service Multiple times without response. I’m so frustrated. The only reason I bought the set from book a million in the first place was because their website showed it was “in stock”. Now it’s too late to order it anywhere else to arrive before Christmas. I just wish they would respond to my MANY emails for help.