Boostly Reviews 696

Since increasing my monthly dues by more than 50%, I've encountered more and more website issues. Right now, no one can book on my direct booking website, pictures aren't loading, and it just looks messy. There has to be a cleaner process for pushing updates through on Boostly's end. I'm developing a major case of buyer's remorse.

Really great experience so far. They take a very hands on approach and have tons of resources.

We’ve been in the Boostly hospitality group since 2019 now. We have since had our holiday home website made by them and we are over the moon with the level of service and response we get when we really need them! We look forward to getting our new holiday home website done later this year! 👍👍❤️

Great customer service from the website support team as always. Many thanks
Phill

Super responsive and easy to deal with. Great design too!

It took 5 months for my website to be created. After multiple attempts at getting all of the errors they made fixed, I finally had them publish the site and paid someone else to fix the errors.
I've been fighting with them for the past 5 months to repair the automation for my listings to update as they're supposed to. I'm finally done fighting with them and have cancelled the site.
The founder is a great guy with big vision. But using inexperienced VAs to create websites is a big fail.

Quick & efficient fixes on our review form

It's been 9 weeks since I paid, what is a lot for a website, but it's the bigging up of the bells and whistles that come with it that seems to make it make sense.
In the last 9 weeks I spoke to Nadine about onboarding and completed as much of the information requested as I could. Then it was handed over to the project team to build. Very little contact and no questions or direction requested from me. Then yesterday I got to see the first cut of the website and it was crap, no significant difference to the free one I have with my PMS. Very disappointed. Still paying £97 per month too. Not a great experience so far, expectations were raised and has fallen short. Let's hope they turn it around!

Nalla was super polite and she responded very quickly. The issue was also resolved quickly.

They always give their best to provide us support in resolving any issues on our website and property listings. We definitely recommend them!

Great immediate feedback and help, adjusted to my schedule, solid work!

Can’t get a Zero star score. Some people get sucked into the Promo - but if you’re an enterprise and think you’re buying a service, be warned you’re buying poor customer service only. £5K for a website! A vault and some meetings via Zoom! Week 1: Subscription price doubles to £100 a month after just signing and paying £5K! Any money you could save from Direct bookings vanishes when you realise (not told in the sales call btw) has gone to Boostly and the website breaks down - when you ask for support ‘here’s a link’ and ‘do it yourself’ then ask what you paid for? ‘We’re busy and understaffed’ ‘if you want to leave, we’ll gladly help you’

They publish videos begging for patience because they didn’t plan and project manage the upgrades that doubled your subscription fee. They don’t plan Xmas cover - but they will gladly help you leave without offer of an apology, remedy or refund of your hard earned money.

This is an example of poor service to those who need it most and came in trust and good faith.

Can’t wait for the reply to this having seen some of the usual suspects in ‘reviews’ and replies already. Avoid like the plague

We have entrusted the development of our website to Boostly for nearly four years now, and we couldn’t be happier! It’s a responsive company with a strong sense of service and commitment to quality work. Their team is professional, reliable, and never disappoints. Their expertise consistently rises to the challenges we entrust them with.

So, thank you! We highly recommend them without hesitation!

Boostly has truly revolutionized the way I approach my short-term rental business. From the moment I started my journey with them, I was impressed by their comprehensive onboarding process. What sets Boostly apart is their meticulous attention to detail – they don't just provide surface-level advice, but dive deep into the strategies that can transform your rental business.

One of the most standout features of Boostly is their training material. It's not just extensive; it's a living, breathing resource that continually evolves. The depth and breadth of their educational content are remarkable. Unlike many platforms that offer static, outdated training, Boostly consistently refreshes their materials to keep pace with the rapidly changing hospitality landscape. This commitment to providing current, actionable insights is invaluable for entrepreneurs looking to stay ahead of the curve.

The training resources cover everything from marketing strategies and direct booking techniques to operational best practices. Whether you're a newcomer to the short-term rental market or an experienced host looking to optimize your business, Boostly offers something for everyone.

Their dedication to supporting hospitality entrepreneurs is evident in every aspect of their service. The onboarding process is smooth, informative, and designed to set you up for success from day one.

For anyone serious about taking their short-term rental business to the next level, Boostly is an absolute must-have resource. Highly recommended!

Great trainings, great insights and great introduction to suppliers as well as best practices.

We had an alert of a virus from one TA, besides our internal process for this kind of situation, we contacted Rosanna, and she took immediate action.

In less than 24 hours, she got back with a clear answer that our site was clean and good.

The website looks really nice. They did a great job on the looks of it. But the messaging doesn't work right now, the booking request doesn't work right now, the instant booking doesn't work right now, it's been way past the 8-week building period and it's still not ready (it's been 10 weeks now as of today), and there's so much back and forth communication and training that I have to do (very time consuming). I feel like I shouldn't have to do so much work if I paid $5000 on the front end for Boostly to build my website and I still have to pay $97/mo. I'm hoping this will bring me ROI (if this does I'll literally go back to this particular review and edit it and give a glowing review/stars or if I can't do that I'll add another/new review with a glowing review/stars). Believe me: I WANT this to work GREAT (aka make more money), and if it does I'll give them a glowing review.

Why has my ticket been marked as solved when nobody has been in touch? You provide dreadful ongoing support and service. I am paying $100 a month for absolutely nothing except stupid marketing emails from Mark Simpson. It's appalling. You were all over us like a rash when you were trying to get us to sign up and now we are being completely ignored.

Boostly's webpage finish, seamless integration, and reliable customer support make them a no brainer to work with.

Boostly provides outstanding service with exceptional attention to detail. Their team is highly responsive, always quick to address any concerns or website issues with efficiency and professionalism. No matter the problem, they tackle it swiftly, ensuring your site runs smoothly without delay. The level of care and expertise they bring to their work is truly remarkable, making you feel supported every step of the way. If you're looking for a company that combines top-notch customer service with technical expertise, Boostly is the gold standard. Highly recommended for anyone seeking reliable and prompt solutions for their website needs!