Boots Hearingcare - Edinburgh (World Of Hearing) Reviews 

50
TrustScore 4 out of 5

4.1

Boots, 101-103 Princes Street, EH2 3AA Edinburgh, Scotland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank you to Boots Hearingcare, Princes Street, Edinburgh for next day appointment and especially to my Audiologist, Emerick ValDez-Tan.I needed wax removal + a hearing test before I was helped to cho... See more

Rated 5 out of 5 stars

I’m a traveller from the USA who was visiting Edinburgh during the first weeks of May. One day the tiny speaker element of my Phonak hearing aid device broke away from the main body. I found and visi... See more

Rated 5 out of 5 stars

The whole process, from testing to purchase, was a very pleasant experience. Right from the start, the staff were all really friendly and Jack Lovie, who did my hearing assessment and follow up fittin... See more

Rated 5 out of 5 stars

It wasn't easy to accept that my hearing was no longer what it used to be. Two long sessions with Jack made it so much easier. He is the consummate professional: he's caring and friendly, has a uni... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 101-103 Princes Street, EH2 3AA, Edinburgh, Scotland, United Kingdom

4.1

Great

TrustScore 4 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(50)

2,343 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you to Boots Hearingcare

Thank you to Boots Hearingcare, Princes Street, Edinburgh for next day appointment and especially to my Audiologist, Emerick ValDez-Tan.I needed wax removal + a hearing test before I was helped to choose new aids, all completed on my first visit.A week later I returned to pick up the new hearing aids, when Emerick also connected them to my mobile + tablet.I am delighted with the improvement to my hearing+ very impressed by all the care taken for me. Thank you.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have just bought new hearing aids. My audiologist was Emerick Valdez - Tan who was extremely helpful through the whole experience. He was very thorough throughout the whole proceedings including keeping me abreast of the arrival of the new devices

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful at Boots Princes St

Bought a new phone. Couldn't get my hearing aids paired to it despite many attempts. Went into boots hearing care in Princes St without an appointment, and Jack Lovie took time out of his lunchtime to sort out my problem.
Thank you Jack. I am immensely grateful.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Edinburgh hero

We were on holiday in Edinburgh before moving on to Fort William when I got a wax earplug stuck in my ear.
without appointment I was lucky enough to get to see Emerick Valdez-Tan, a lovely young man and after a very careful and thorough examination he managed to remove the earplug- bliss - without his help I no doubt would have had a trip to A&E and a spoilt trip Thanks again Emerick you were a life saver

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Kind help for a traveller in need!

I’m a traveller from the USA who was visiting Edinburgh during the first weeks of May. One day the tiny speaker element of my Phonak hearing aid device broke away from the main body. I found and visited Boots Hearingcare, and despite not having an appointment, the very kind specialist Emerick squeezed me in. He sat me down in his office and took the time to go through his supplies and find the exact replacement part. He was a joy to work with, and he had my hearing aid fixed in no time at all. The cost of the replacement part was minimal, and the service was superb. I thank Emerick, and I give highest recommendations to Boots Hearingcare.
-Greg from USA

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Excellent in all respects.I was taken on time and every part of the procedure was explained to me .I felt very much at ease throughout the appointment.

January 6, 2024
Rated 1 out of 5 stars

Aids NOT working!

My hearing aids do not seem to work at all.
They are more like plugs in my ears and stop any noise from entering my ears.

September 6, 2023
Boots Hearingcare - Edinburgh (World Of Hearing) logo

Reply from Boots Hearingcare - Edinburgh (World Of Hearing)

Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look