Boots Hearingcare - Wandsworth (World Of Hearing) Reviews 

17
TrustScore 4.5 out of 5

4.4

Southside Shopping Centre, Wandsworth, SW18 4TE London, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was very happy with the service I received for my ear cleaning, which also came with a bonus hearing test. Everything was explained clearly beforehand which was helpful as I can get quite anxious. T... See more

Rated 5 out of 5 stars

I found the experience of ear wax removal very comfortable, professional and painless. I was kept fully informed before, during and after the 40 minute appointment by the member of staff, Mar... See more

Rated 5 out of 5 stars

I was really happy with my experience! I was seen by Bilal, he was super lovely and knowledgeable and put me right at ease! I left feeling very satisfied with my care. Thank you Bilal!

Rated 5 out of 5 stars

Bilal was fantastic it was first appointment and a little nervous he was warm and comforting and explained the process exceptionally well and the appointment went smoothly. Will definitely recommend... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Southside Shopping Centre, Wandsworth, SW18 4TE, London, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(17)

2,239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very happy with the service I…

I was very happy with the service I received for my ear cleaning, which also came with a bonus hearing test. Everything was explained clearly beforehand which was helpful as I can get quite anxious. The procedure was very quick and not remotely uncomfortable. Bilal really put me at ease.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

I was really happy with my experience

I was really happy with my experience! I was seen by Bilal, he was super lovely and knowledgeable and put me right at ease! I left feeling very satisfied with my care. Thank you Bilal!

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Bilal was fantastic it was first…

Bilal was fantastic it was first appointment and a little nervous he was warm and comforting and explained the process exceptionally well and the appointment went smoothly.
Will definitely recommend Wandsworth branch to friends

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service with a smile

I found the experience of ear wax removal very comfortable, professional and painless.

I was kept fully informed before, during and after the 40 minute appointment by the member of staff, Mariam.

I was fully satisfied with the service and willing to recommend the service to others.

Many thanks
Mark G Jackson

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience here

I had a fantastic experience here. Bilal was so friendly, reassuring and knowledgeable. He really went above and beyond to explain the results of my hearing test and make me feel comfortable. I will definitely return and recommend to friends!

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Service and Satisfaction!

I had a very thorough full hearing test on 27 July and ordered hearing aids on the same day with the expectation that they would arrive within two weeks. I received a phone call the following morning to say they had arrived and that they could be fitted immediately! Unbelievable quality of customer service from Samvel and Dionisio to whom I am so very grateful. Well done Boots Hearing Care - you really are the best!

July 28, 2026
Rated 5 out of 5 stars

All the Staff have to be complemented…

All the Staff have to be complemented on their professionalism, handling of Patients when dealing with the Microsuction procedure and the general atmosphere of the Unit where the Practice is, is nicely air conditioned. Dionisio and his Team ought to be congratulated on their patience especially with me, especially as I have never had my Ears done before and their Equipment is far better than Specsavers ( sorry swear word).

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Brilliant Service
Came in for a hearing check and was running a bit late cause the buses were delayed. Even though I was late, the team still saw me which I really appreciated.

I had an accident a few years ago that caused this high-pitched ringing in my ears. The gentleman I saw explained everything properly and made it easy to understand what was actually going on.
He checked inside my ears with a camera and showed me I had wax build-up in both ears. He told me to use olive oil for a week and booked me in for a wax removal appointment.
A week later, I came back and saw the same gentleman again for the wax removal. I was honestly pretty nervous cause I’d never had it done before, but he explained everything clearly and reassured me it wouldn’t hurt. The whole thing only took a few mins.
Afterwards, he showed me the wax he removed and the before and after pics of my ears. Not gonna lie, it was weirdly satisfying seeing the difference once the wax was gone.
Straight after the appointment, I had a hearing test done as well. He explained my results really clearly and said I had normal to mild hearing loss. He also told me to visit my GP if the ringing carries on and gave me a letter to pass along.
The whole team, especially Sam, were really friendly and accommodating, even though I turned up late twice.
Would defo recommend coming here for a hearing test. He turned what I thought was gonna be a nerve wracking appointment into a really chill and positive experience.
Big thanks to Sam for sorting my ears out. I genuinely feel so much better now. Didn’t even realise how much I needed the appointment till afterwards. Proper glad I came in.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Trusting experience

The team was super lovely! They are accommodating as soon as I walked into the store. The audiologist I had was very experienced and knowledgable - I felt like I can really trust them with my hearing issues whereas other places I have been to felt more like they wanted to sell anything to me. So glad to have come here!

April 21, 2026
Unprompted review
Rated 2 out of 5 stars

A poor experience

I chose to get hearing aids from Boots hearing care because of good personal recommendation and good reviews on Trust Pilot. Unfortunately after getting the hearing aids I have had poor health and multiple hospital visits.
At the initial consultation I said that my main problem was not being able to hear other people in small groups. I have found that the £2000 aids do not help. The surrounding noise is amplified.
I arranged a6month check up. Firstly I was upset that my original branch was now closed and the nearest was an hour bus journey away. Then when I arrived, the audiologist quickly showed me a chart of different aids at different prices snd said that the aids I had been sold were not suitable for my hearing problem and I should spend another £3to £5kon better ones. This is on top of the £2k already spent. She said I should have alerted them to the issue within the trial period but of course I was constrained by my ill health.
She did change the domes and tubes but I left feeling angry. It felt like one big sell and not hearing CARE. No idea what I’ll do now.

February 2, 2026
Unprompted review
Boots Hearingcare - Wandsworth (World Of Hearing) logo

Reply from Boots Hearingcare - Wandsworth (World Of Hearing)

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 1 out of 5 stars

I went to the store at 5:30pm after…

I went to the store at 5:30pm after commuting for 1 hours and the store was closed. On google it says that the store closes at 7pm. So disappointing.

January 5, 2026
Unprompted review
Boots Hearingcare - Wandsworth (World Of Hearing) logo

Reply from Boots Hearingcare - Wandsworth (World Of Hearing)

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look