Bosch Reviews 

New fridge arrives not working properly , fridge not working took 3 engineer still not working and 4 times calling back after back and forth trying to get a exchange to replace new fridge. It then got replaced and deliver by deliveries people who were a bit dodgy and fridge arrive with a broken cover. Then they got a engineer to inspect damage and then he decided to send cover through the post only to receive wrong cover. I had to call customer service again they were very unprofessional and rude and not helpful or sympathetic to they customers at all. Problem still ongoing in getting my cover replacement which was bosch fault. They email me a diagrams sheet that I must order the part thinking i am a engineer which is not my job. I would never recommend bosch to anyone and I will never ever buy a bosch fridge freezer again from this company. Overall customer absolutely unprofessional and not helpful and engineer are clueless about what parts to order. Honest review avoid at all cost. One star is too good for them. It should be 0 stars

Doesn’t deserve one star neither - had problems with the dryer working intermittently; the guy came and had changed a filter , made a lot of mess: water on the floor, over the freezer, dust & fluff on the floor - we have a new expensive shed and is spotless inside. Extremely unprofessional! He doesn’t fixed the problem neither !

I have tried to contact Bosch about a car part but there’s no direct way to contact them? I’ve emailed contact at uk.bosch.com on 16/8/26 and I haven’t had a reply. I filled in the contact form on 19/8/26 and haven’t had a reply. I called 0344 892 0115 and they told me to email them as I had done already! I asked for a manager call back and they took my number and said they would arrange a call back. GUESS WHAT? Nobody called me.

I would like the car parts department to reach out. So advise how I need to contact them AND have them respond to my 3 emails sent. As this isn’t on.

Had my second Bosh washer 4 years before the door broke and after ringing the customer service line was told they couldn't repair it and couldn't supply a new door either. Other than that the washer was working fine, very disappointed that I couldn't get it repaired as my old washer lasted years.
As I was worried it might happen again I bought a different make. I think 4 years is poor for such a good company with no option but to buy new and yes I could have taken out extra warranty but we can't all afford to do this

Really disappointed with Bosch. Bought top range oven but only given 30 days to apply for extended warranty from date of purchase. Oven was not delivered for 3 weeks as we were away and then not fitted for another 1 thereafter. The guide about the extended warranty was in the sealed packaging! Bang we missed the 30 days. Contacted Bosch chat and no help, not willing to offer it. Hopefully this review will encourage Bosch to do the right thing! I'll update it if they do

Poor Service from Bosch
Unable to diagnose fault with my Machine, paid for their visit, but was left none the wiser;
Had to order a new Machine

I rarely write reviews but after my washing machine (in warranty) experienced a minor fault, I was expecting it to be a painful process getting someone out. It couldn’t have been more easy, from calling the helpline and booking in an engineer who turned up on time, was polite and worked hard to identify the issue. Exactly the service you’d hope for (but not always expect!) with an electricals manufacturer, thank you.

If I could give 0 stars i would. I do not normally leave bad reviews, but I feel I have to on this occasion.

I have been very disappointed with the way Bosch have dealt with my recent problem. The issue itself was frustrating, but what has upset me more is how difficult it has been to get it properly sorted.

I have had to keep chasing for answers and I do not feel there has been much urgency or care shown. At my age, I really do not want to be spending my time going backwards and forwards trying to get somebody to help me with something that should have been dealt with properly in the first place.

I have always thought Bosch was a reliable and trustworthy company, which is why I chose them. Sadly, this experience has really changed my opinion.

I expected much better from a company like Bosch and I would think twice before buying from them again.

My dishwasher developed a leak and after contacting Bosch, an engineer was sent around. He was very knowledgeable and explained what had happened, the remedy and the likelihood of any further repairs. In ten years, this is the first time that my appliance has needed a repair. My previous dishwasher was also Bosch and lasted for fourteen years.

Zero stars
Absolutely appalling experience with Bosch.
Our Bosch integrated fridge freezer was purchased on 23 October 2025 and the freezer stopped working on 26 June 2026, when the appliance was only around eight months old.
Since then, we have had six separate Bosch engineer visits.
Six.
Different engineers, different diagnoses, parts replaced, repeated disruption, and after all of that the freezer still did not work.
Eventually, on 30 July, Bosch finally authorised a replacement. By that point we had already been without a freezer for over a month.
Bosch then handed the replacement process over to Swiftgo. Swiftgo confirmed on 7 August that they physically had our replacement appliance in stock, together with instructions for installation and removal of the faulty appliance.
They were also told well in advance that we would be returning from holiday and available from Monday 17 August.
Despite that, nothing appears to have been planned in advance.
After yet more chasing, Bosch Customer Liaison contacted Swiftgo and told me that they now had a delivery date and would call me.
Swiftgo then offered Monday 24 August.
So, if I accepted that date, we would have been without a working freezer for almost two months.
This is during the school summer holidays, with children at home, meaning we have had to constantly buy smaller quantities of fresh food because we cannot store frozen food or prepare and freeze meals in the normal way.
What makes this even worse is that the replacement appliance is not unavailable. Swiftgo have had it since at least 7 August.
Bosch authorised the replacement weeks ago.
We gave plenty of notice of when we would be back.
Yet somehow Bosch’s “priority” replacement process still results in us being asked to wait another week while the replacement appliance sits with their appointed courier.
I have now had to escalate this again with Bosch Customer Liaison and Wren Kitchens and ask Bosch to intervene to get the appliance installed this week.
Bosch Customer Liaison staff have generally been polite and apologetic, but apologies are not much use when you have had six failed engineer visits and are approaching two months without a functioning freezer.
For an appliance less than a year old, from a brand that markets itself on quality and reliability, this has been an extraordinarily poor experience.
The problem is no longer the appliance itself. It is the complete lack of ownership of the problem from start to finish.
Six engineer visits.
Replacement eventually authorised.
Replacement appliance sitting with Bosch’s courier.
And we still do not have a working freezer.
Completely unacceptable.

We bought a MultiTalent 8 food processor. The manual and website included a disc for preparing Asian food. This is important to us. It was delivered without one. Customer Service was appalling - and said it is “model specific” and you can’t go by the manual we supply. Perfectly right as the manual is very unclear. It’s the second time we have bought a Bosch domestic product. Never again. Customer Service is actually there to resist any consumer complaints “You should have seen on the website that it is model specific”. How would you know. Avoid Bosch like the plague - they can’t even be bothered to supply a decently printed manual, let alone one specifying each model.

You can see Bosch’s response which accepts the criticism as justified and there is an apology. I hardly think that meets our expectations. I have to ask what Bosch are actually doing about it - I think as it is Bosch the answer will be nothing. The previous Bosch item we purchased was a tumble dryer. It had one fault - it left clothes damp. When we contacted Bosch they said no-one else had complained. Fortunately John Lewis saw it differently and we were able to buy a Miele and John Lewis took it back.

In June 2024 I bought 4 top of the range Bosch kitchen appliances for a new kitchen. (Dishwasher, two built in ovens and a fridge freezer) The fridge freezer broke down about 6 months ago but was repaired under the 2 year warranty, but I had to throw away the freezer contents.
Now the Series 8 Compact oven and microwave has stopped working . It cost me almost £1,000. Also the dishwasher has broken down too. Both are two months out of warranty !
I have tried to contact Bosch customer services to see if they are willing to assist but their online customer services contact has been down for 4 days now.
I bought Bosch because I trusted the quality and did not take out the extended warranties which would have cost £400 for the 4 appliances because I never expected the appliances to fail so quickly.
I have left this review in the hope that Bosch want to put this situation right in the absence of their customer service line. Is it too much to hope that a seemingly reputable company might agree that they have failed and want to sort this out , or will they fall back on "You should have taken the extended guarantee"

I bought a Bosch Brush Cutter four months ago. It just stopped working one day. I checked the cable, the fuse and the power supply all of which appeared as normal. It was still under warranty so Screwfix (who are always excellent by the way) returned it for me. After a while Bosch said that the cable was damaged. They quoted £76.01 for the repair or I could have it back; but I'm may be still disassembled on return. I wrote an email - no reply. I phoned up and the customer service rep was appalling. I've now read the company’s reviews on this site and see the dreadful reviews they have received and realise that I am not the only one to believe that this company is poor.
Update 28/08/26: The brush cutter was returned with significant damage to the cable. This was not evident when I returned it to screw fix and the screw fix team assured me that they had not seen the damage when they packed it to send back to Bosch.

Awful! So, I bought a hob through the website. I paid £120 for installation of the new hob and removal of the old one. I live in a standard new-build home. Bosch subcontract the installation. Two men came who were not qualified electricians. They did not do the work because the hob was more than 1 metre from the connection. I paid £100 installation. The installers did not carry out the installation for which I paid. Nor did they remove and recycle the old hob. Yet, Bosch wanted to charge me for the failed installation. They had a very legalistic, unrealistic, unfair approach.

So, please do not think that by paying a premium to purchase through Bosch, you will receive a premium service. You will not. My advice would be to avoid Bosch at all costs and go through a qualified local electrician.

Very, very disappointed Bosch customer.

I recently purchased 6 Bosch products as part of a kitchen upgrade. Two appliances were ovens mounted in a tall unit. The microwave combi over was shipped in 'demo' mode so we were unable to use for over a month. From a quality finish perspective, the operating buttons are plastic rotating and feel flimsy. From an aesthetics view point and really annoying is that the display brightness is a different intensity on each oven so together the clock and displays on each look very different - materially. This was explained by Bosch as due to the display module being different between the models. My view this is poor design even though they are intended to be installed together. More concerning is the that the conventional oven does not come with a grill which sits inside the grill pan supplied (unlike Neff) which means you have to use a wire shelf as a grill and have the pan set underneath. They don't fit together or slide into the shelf supports as a single pan/grill, nor is there a handle to extract a hot grill. This leads to difficult extraction and insertion which means with no handle or good fitment use can lead to burns or dropping the grill pan. You can buy a additional pan set as a Bosch accessory which does have a grill inserted into the pan for £62 but really, I expected much better from Bosch. I contacted Bosch customer service and they offered no more than "sorry you are disappointed". I would really do your research before you buy and would advise to buy another brand. You will see the Bosch response. I won’t waste my time contacting customer service again for a further apology. Bosch only offer hollow words and don’t seem to care that what was once a trusted brand is no more.

vacuum cleaner. Floor cleaning tool - flexible hose disintegrated. Can't replace this part, which is worth less than £1 - have to buy a new floor cleaning tool. Cost is £60 inc delivery - new vacuum is only £180.

Quality and replaceability is appalling. I will never purchase anything from Bosch ever again.

I purchased a Bosch dishwasher in 2023 believing I was investing in a premium appliance from a brand renowned for quality and reliability. The reality has been the exact opposite.
The dishwasher broke down in 2024 and required a repair. Now, just a year later, it has failed again and needs yet another repair. A dishwasher that is only a few years old should not be experiencing repeated failures. This is a fundamental failure of quality, not normal wear and tear.
What is most disappointing is that Bosch charges premium prices while delivering a product that has proven anything but premium. When you buy a Bosch appliance, you expect years of dependable service—not a machine that repeatedly breaks down and leaves you wondering when the next failure will happen.
The inconvenience, wasted time, and frustration of arranging multiple repairs for such a relatively new appliance is unacceptable. This has completely destroyed my confidence in the Bosch brand.
Based on my experience, I cannot recommend Bosch to anyone. If you are considering buying a Bosch dishwasher because of the company's reputation for quality, think twice. My experience has been one of poor reliability, disappointing build quality, and a product that has failed repeatedly in a remarkably short space of time. I won't be buying another Bosch appliance.

£750 fridge freezer that has needed 6 visits from the Bosch service team and still they deny there is a problem. The freezer section temperature fluctuates between -19c and -30c, causing over frozen food, frosting and higher fuel bills. The new lower quality of Bosch products is self evident, the freezer section doesn’t even have a temperature setting control. Today’s Bosch engineer told us that we shouldn’t put vegetables in the freezer!!
My advice, avoid Bosch they are no longer a quality brand.

I bought a Bosch washing machine two months ago; I’ve only used it 9 times since, because it continues to fill with water when everything (plug/tap etc) is switched off. Prior to this machine I had two Bosch washing machines for well over 20 years between them and never had to call out an engineer; I’m now waiting for my 3rd visit in two months. The engineer who came last week was excellent and told me that he’s seen more than one of these new machines with the same problem, and they’re all going wrong almost immediately, it appears that the inlet valve is faulty. I used it today for the second time since his visit and the same thing happened.

When I rang Bosch the earliest they could do was 9 days away. I then went back to the machine and it was still making weird noises an hour later. I rang them again, eventually got through to Resolutions; while the person I spoke to was superficially polite, she really couldn’t be bothered; all, ‘well I understand, it must be frustrating, but there’s nothing I can do, we’re not an emergency service’. This is despite me telling them that I’m disabled, very seriously ill, in hospital regularly for treatment; when I asked her what I should do if the kitchen floods, ‘ring us, we’ll see when the first available appointment is, we’re not an emergency service’. Interestingly I was offered another appointment 4 days away, though if anything goes wrong in the meantime I have no idea what to do and will be unable to do anything myself.

It is quite horrifying how little care they give, and how little care they give about their reputation. I’ve got a very expensive and faulty machine which I’m now intent on letting others know about, and which I can’t use and have lost all confidence in. On top of that I’m having to constantly rearrange other appointments for essential things (or put Bosch off) to accommodate this useless machine and the company.

I am extremely disappointed and frustrated with the utterly unacceptable level of customer service I have experienced.

I purchased a washing machine on 11 July 2026 (Order No. 2111436358-0) and was given a delivery date of 16 July 2026, with a time slot between 11:30 and 13:30. I arranged my entire day around this delivery. However, at around 16:15, well past the scheduled time, the delivery driver called only to inform me that the delivery could not be completed due to lack of parking space. This was particularly frustrating because I had already clearly mentioned the parking situation in the delivery notes, as the property is located on a busy town centre road. To make matters worse, the driver abruptly ended the call without even allowing me to respond or offer a solution. As a result, my entire day was wasted.

I then had no choice but to reschedule the delivery for 25 July 2026, with a new time slot of 9:30 to 11:30. Once again, I arranged my schedule accordingly, only to receive no communication, no updates, and no delivery. This complete lack of professionalism and accountability is unacceptable.

On 27 July 2026, I contacted customer service hoping for some resolution. Unfortunately, the experience was just as disappointing. The representative showed no interest in understanding my concerns and dismissively stated that delivery could not be made to my address and that I should simply take a refund. There was no attempt to resolve the issue, no apology, and no effort to provide a reasonable alternative.

Overall, this has been an incredibly frustrating and disappointing experience. The lack of communication, poor planning, and dismissive customer service reflect very poorly on the company. I have lost valuable time, experienced unnecessary stress, and received no meaningful support or resolution.
Last update: On 12 August 2026, Michael Harper, Direct Sales Customer Liaison Manager, informed me that Bosch could only apologise for the inconvenience caused. I was told that customers should check Bosch reviews before purchasing a product and that it is the customer’s responsibility to deal with the resulting distress and trauma. I was also told, in effect, that Bosch had never begged me to buy its products and that, if a customer does not like the service provided, they should simply not buy Bosch products.