Bounds Taxis Reviews 

The poor company i ever know!! They cancel your trip without reason and take you payment too!

Last night I ordered a taxi for 07.55 this morning. It didn't turn up. Rang their office numerous times to be told 'taxi on it's way' and that they have a shortage of drivers answered by an unprofessional and chavvy voiced rude female, who said that she had just rang me and I said you haven't because I am sitting here with the phone in my hand..she was adamant that she had rang but I could tell she was lying.. All in all I ended up asking a friend of mine to take me to work 1.5 hours later! AVOID this company at all costs! High prices, rude controllers, and late drivers. I will be taking my business elsewhere in future.

I got great service turned up from the airport around 3am pressed the button on the office door taxis ordered instantly with reference numbers. It was so easy I got a little concerned. Called the office dispatcher was polite and confirmed they are on route. Came within minutes. Drivers were great! Thank you.

Collection cab 25 minutes late, good job we didn’t have a train to catch. Return pre booked cab never turned up after multiple calls, and promises. No cab after an hour and a half. Disgusting! Terrible company

So I went in the taxi 275 and he said that we was wasting his time over a plant and kept saying that we should have put the plant on the floor and I got angry because he was taking the Micky and really upset me and yeah I did kick off and I should not of but I tell him I had a disability before it got to point of him laughing at me and taking the mick also I need to return a bag for the driver if that’s okay and I’m sorry

Booked a taxi for 23:00 from Fawsley Hall. At 22:55 we had a text stating a taxi was on their way. At 23:10 I called and the automated message said 30 minutes, I called the office to be told that the taxi was on its way and would be 10/15 minutes. This time passed and there was no sign so called again and they stated that they were trying to find a taxi and it would be 10/15 this went on for almost an hour, finally got a taxi at 00:05 and the taxi driver said he hadn’t been busy. Was unable to speak to a manager or ask for a refund so had to wait. Unfortunately at that time of night we had no choice. Poor you can’t speak to a manager and can only complain through email. The actual taxi driver was nice and polite and no issues with him. But the organisation and customer service poor. I asked to be called once a taxi had been assigned no phone call came. I had to call again to find this out.

I used bounds twice everyday for almost a year now and kept making excuses for them to people who kept asking why I’m using them. Well not anymore! Tired of getting disappointed, cheated and not appreciated. From the look of this Trustpilot page it’s obvious that Bounds isn’t worth it. Never on time when you need them, I’ve been charged and not refunded, not worth the fees and charges, Sarcastic customer service and even most drivers hate riding for bounds. Taking my business to another taxi service.

I have been using Bounds for 3-4 mornings every month for years, and drivers pretty much always arrived 5 minutes early. This week I booked the night before for 7.55 am and a driver finally arrived at 8.25 am. I called twice in the interim and was assured a driver in the area/on the way/would be 3-4 minutes more. I missed two trains. I naively considered this to be a one-off, so made the mistake of booking again for today at 8.50 am and it was worse. Again apologies and assurances from the call centre that a driver was in the area/on the way/would be 3-4 minutes. 3-4 minutes sounds better than 5, so you keep hanging on, but not reality. A few minutes later the driver called to say he'd be 6-7 minutes. I was picked up 30 minutes after the scheduled time and missed the train again. The drivers are mostly great, I doubt this is their fault. Please Bounds, don't take bookings you cannot honour at times when you don't have a sufficient number of drivers available.

Very poor customer service.Constantly arriving too late or too early. Leaving customers stranded. Would not recommend

Once again my taxi was later and is the second time I have missed my train due to the taxi coming late.

I book my taxi 3-4 days in advance and leave enough time so to ensure not to get caught out by traffic. But its not the traffic that causes the issue, its the lateness of the taxi.

When I call to speak to a manager, I always get given an email address and never they respond.

Will not use again!!

Unfortunately it is not an ataxi provider i would ever recommend. It is now 3 times it let me down- the app makes people wait 30 min and once you call them they claimed they sent a taxi. Theservi e is bad.

Ordered a tax from a restaurant in Northampton. the taxi driver did not have any knowledge of Northampton, and asked us to direct him. When we arrived at the destination the driver announced that he did not have any change.........absolutely pathetic, and we ended up short-changing him simply because it was a choice of underpaying him by £1 or overpaying by £9. Frankly, if this is the calibre of driver that Bounds are now willing to entertain, then we will NEVER USE BOUNDS AGAIN

Disgraceful

Ordered a taxi to be dropped off at a farm to meet my partner, driver refused to drop me at farm and dropped me half a mile up the road at a garage, I had to walk the distance on a busy country lane in the dark, I felt extremely terrified and it could have been avoided if I had just been dropped where I asked to be dropped

Once again faultless. Perfect service. Thank you!

One of there driver reveres at speed and smashed into my daughter car and drove off HIT & RUN!!
I called office to speak to someone who could locate that driver and return to the scene they were 100% unwilling to assist me to find out who that drive was ALL CAUGHT ON CAMERA !!
Totally disgusting

Very good. No problems at all. Thanks

Trying to update profile reinstate card , tell me something do you take card details? It came up with residence Ukraine my residency is UK. Also when sending cars go quickest direct route eg Duston to Town Straight past railway station not Spencer Bridge when lots traffic morning and sort your seat belts and seat condition its a taxi not a cattle truck

Called for a taxi. He tells me to F'off. I called a second time whereby a woman told me my taxi would be 5 mins. Nearly 15 mins later, I called as I hadn't had the confirmation text and no taxi had arrived. A different woman answers and tells me no taxi had been booked. I ask that she please book one. She responds by saying, "You know what the first person said, Yeah go do that". She hangs up the phone.

Absolutely unreliable service!! I almost missed my flight for work this morning as the driver slept in. Then when he turned up, his cab stank of cigarettes hence my clothes smelt the same when I got off. I made it with 40 min to departure time. On my return the taxi driver turned up 40 min late and the operators kept giving me false information. I'm so furious as It impacted my child care arrangements as well. I'm so over these guys!! They need to be taken out of business. Appalling on so many levels

Appalling company, gave them a second chance following an unexplained, last minute cancellation earlier in year. Booked via app 9 hours in advance. 20 mins after due time app showing not despatched. Phoned - will be 10, 15 minutes. Phoned after 30 - app still showing not despatched. Will be at least half hour. We are busy. I had anticipated that they would be busy on a Saturday night. Hence my pre-booking. They were unable to give any explanation for not prioritising existing booking and so with no confidence they would actually turn up I cancelled and have deleted the app. I would advise anyone else to do the same.