Ordered 2 pairs of briefs to match the bra i ordered and only 1 pair arrived. Customer service was great and refunded the amount, but now i will have to re order them and pay P&P. Shame customer servi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Underwear Store
- also in
- Activewear Store
- Lingerie Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.
Contact info
3rd Floor 1, St. George’s Road, SW19 4DR, London, United Kingdom
- www.bouxavenue.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn't recieve all my order
Didn't recieve all my order, when I called them they had difficulty locating all my order as it showed on their system it was all sent, dispatched and arrived but all that was in the package was 2 orders out of the 7.

Reply from Boux Avenue Limited
I never received my order or any…
I never received my order or any updates I had to chase them which caused me such an inconvenience

Reply from Boux Avenue Limited
The top button fell off and there was…
The top button fell off and there was no spare ! The form to fill in is quite difficult. Not impressed at all because I thought that buying an expensive pair of pjs that they would last more than 2 days wear!!

Reply from Boux Avenue Limited
The bra was advertised a comfy but I…
The bra was advertised a comfy but I find it just medium comfort

Reply from Boux Avenue Limited
Do not buy!!! Horrible service and quality.
Do not buy! Their sizing is whack and when I finally got assistance after being ignored for days they gaslit me and told me it was because briefs and g strings are different sizes and I should know this. None of them are mega high waist so this makes no sense whatsoever. I ordered 4x size 6 underwear and half of them are half the size of the other! Customer service was awful!!

Reply from Boux Avenue Limited
Great service and quality items from Boux Avenue
Boux Avenue provided a great online shopping experience, providing parcel information throughout. My parcel was delivered on time. I had ordered more than one size for fit and the return process for unwanted items was really easy. The quality of the items was excellent.
Very efficient delivery
Very efficient delivery , bikini is made well and good quality
Great quick service
Great quick service, would of liked my purchases individually boxed and not put in to one large bag as these were going to be gifted as present.
Great experience.
Was a great experience with Boux Avenue, the ordering process was easy, and the order got delivered quickly too. The items I ordered were very nice, good quality. Highly recommend.
New bra,s comfy fit lovely .
So pleased with my order
So pleased with my order , it was a present & arrived beautifully packaged , better than I even imagined! , so much thought had gone into it.
It also arrived in the post within 2 working days of purchase.
I love Boux avenue, the quality of their products is amazing! .
Quick delivery and I love my items.
Quick delivery and I love my items.
Good experience
From ordering to my items being delivered it was really fast, I was really pleased with the items, will definitely order again!
Missing item
I was missing an item which i had ordered separately as a set on sale. Now I only have one part and the other part is out of stock.

Reply from Boux Avenue Limited
Excellent
Order was easy , delivery was quick and was updated all the way
Good product, Faulty website, Slow to despatch
Product was fine, and items individually well packaged. Could have done without the exterior branded package paper though. Ordering was a nightmare - wanted it sent to a store, but if picked, the app would not let me proceed to payment nor did it state there was an error like missing data. Told Customer Servs, but they didn’t know why. So had to have it sent to home. Then the delivery was slow - they said it would be here next day, it actually took 4 days. They use Royal Mail, and my post is perfect these days, so slowness was down to Boux Avenue.

Reply from Boux Avenue Limited
Love our matcha pyjamas and in the sale…
Love our matcha pyjamas and in the sale too. Lovely soft material.
Great bikini
Great bikini. Material thick but not heavy good fit covers all squishy bits. Delivery was good
Boux at it's best.
As always, it was impeccable. Beautiful garments, well packaged, delivered on time and comfortable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







