Boux Avenue Limited Reviews 

10,644
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,184 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products and quality to be truly excellent, frequently praising the comfortable fabrics, beautiful designs, and overall great appeal of the items. People also appreciate the fast delivery service, noting that packages usually arrive promptly in good condition. However, some customers also noted frustrating issues with missing items, delivery delays, and unexpected sizing inconsistencies across different pieces. Reviewers frequently mentioned unhelpful support teams and prolonged delays when attempting to resolve these order problems or secure refunds. Shoppers found the ordering process occasionally confusing or difficult to navigate smoothly.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful quality, soft materials,... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the soft materials and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick shipping... See more

Order

Users describe ambiguous interactions with order processes, as many reviewers highlight quick delivery times,... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers describe the team as awful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 pairs of briefs to match the bra i ordered and only 1 pair arrived. Customer service was great and refunded the amount, but now i will have to re order them and pay P&P. Shame customer servi... See more

Rated 3 out of 5 stars

Product was fine, and items individually well packaged. Could have done without the exterior branded package paper though. Ordering was a nightmare - wanted it sent to a store, but if picked, the app... See more

Company replied

Rated 5 out of 5 stars

I purchased for a present for my GF She was over the moon with it In her own words She didn’t think she could be so beautiful and happy with her set I’ll be happy to purchase more products from Bou... See more


Company details

  1. Underwear Store
  2. also in
  3. Activewear Store
  4. Lingerie Store
  5. Plus Size Clothing Store
  6. Swimwear Store
  7. Women's Clothing Store

Written by the company

Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

11K reviews

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No recent history of asking for reviews

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3.7

All reviews

(10,644)

1,078 reviews in the last 12 months

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Rated 1 out of 5 stars

Didn't recieve all my order

Didn't recieve all my order, when I called them they had difficulty locating all my order as it showed on their system it was all sent, dispatched and arrived but all that was in the package was 2 orders out of the 7.

October 9, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Morning Vicky,

Thank you for your review and please accept my apologies for this.

I would like to take a look into this a little more, however I have been unable to locate your order using just your name.

So that I can assist, please can I ask you to respond to my separate email requesting your order number?

Thank you in advance and I look forward to your response.

Kind regards,

Jack - Boux Avenue Customer Relations

Rated 1 out of 5 stars

I never received my order or any…

I never received my order or any updates I had to chase them which caused me such an inconvenience

October 13, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Morning Maryam,

Thank you for your review and please accept my apologies for this.

I would like to take a look into this a little more, however I have been unable to locate your order using just your name.

So that I can assist, please can I ask you to respond to my separate email requesting your order number?

Thank you in advance and I look forward to your response.

Kind regards,

Jack - Boux Avenue Customer Relations

Rated 1 out of 5 stars

The top button fell off and there was…

The top button fell off and there was no spare ! The form to fill in is quite difficult. Not impressed at all because I thought that buying an expensive pair of pjs that they would last more than 2 days wear!!

October 12, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Morning Siobhan,

Thank you for your review and I completely agree with you.

I can see that our Customer Care Team have already responded to you with a few resolution options, please let us know how you wish to proceed!

Kind regards,

Jack - Boux Avenue Customer Relations

Rated 3 out of 5 stars

The bra was advertised a comfy but I…

The bra was advertised a comfy but I find it just medium comfort

October 5, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Morning Gayle,

Thank you for your review and I am sorry to hear this.

Whilst we strive to provide the maximum amount of comfort with our products, it is personal preference.

I have however raised this internally to our warehouse for our improvement.

Apologies again,

Jack - Boux Avenue Customer Relations

Rated 1 out of 5 stars

Do not buy!!! Horrible service and quality.

Do not buy! Their sizing is whack and when I finally got assistance after being ignored for days they gaslit me and told me it was because briefs and g strings are different sizes and I should know this. None of them are mega high waist so this makes no sense whatsoever. I ordered 4x size 6 underwear and half of them are half the size of the other! Customer service was awful!!

October 12, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Morning Mel,

Thank you for your review and I am sorry to hear this.

I can see that this was escalated to our team yesterday and we have already reached out to try and resolve this for you.

Apologies again and if you need anything further, please let us know.

Jack - Boux Avenue Customer Relations

Rated 5 out of 5 stars

Great service and quality items from Boux Avenue

Boux Avenue provided a great online shopping experience, providing parcel information throughout. My parcel was delivered on time. I had ordered more than one size for fit and the return process for unwanted items was really easy. The quality of the items was excellent.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great quick service

Great quick service, would of liked my purchases individually boxed and not put in to one large bag as these were going to be gifted as present.

October 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience.

Was a great experience with Boux Avenue, the ordering process was easy, and the order got delivered quickly too. The items I ordered were very nice, good quality. Highly recommend.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

So pleased with my order

So pleased with my order , it was a present & arrived beautifully packaged , better than I even imagined! , so much thought had gone into it.
It also arrived in the post within 2 working days of purchase.
I love Boux avenue, the quality of their products is amazing! .

October 8, 2026
Unprompted review
Rated 2 out of 5 stars

Missing item

I was missing an item which i had ordered separately as a set on sale. Now I only have one part and the other part is out of stock.

October 2, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Hello Jessica,

Thank you for your review and please accept my apologies for this.

So that I can look into it further and help, please can I ask you to provide me with your order number in response to my separate email?

Thank you in advance,

Jack - Boux Avenue Customer Relations

Rated 3 out of 5 stars

Good product, Faulty website, Slow to despatch

Product was fine, and items individually well packaged. Could have done without the exterior branded package paper though. Ordering was a nightmare - wanted it sent to a store, but if picked, the app would not let me proceed to payment nor did it state there was an error like missing data. Told Customer Servs, but they didn’t know why. So had to have it sent to home. Then the delivery was slow - they said it would be here next day, it actually took 4 days. They use Royal Mail, and my post is perfect these days, so slowness was down to Boux Avenue.

October 4, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Hello Neil,

Thank you for your review and I am sorry to hear this.

Whilst I am pleased to hear you have received your order, I have raised your feedback internally for our improvement.

Apologies again and if you need anything further, please do let us know.

Jack - Boux Avenue Customer Relations

Rated 5 out of 5 stars

Great bikini

Great bikini. Material thick but not heavy good fit covers all squishy bits. Delivery was good

October 11, 2026
Unprompted review

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