Bouygues Telecom Reviews 

Awful customer service and doubtful business practices, billing for services and options never requested, special deals not honoured and massive overcharges. Their invoices are almost impossible to decipher. I had been considering getting Bouygues Fibre if SFR disappears, but have now changed my mind. Wouldn't touch them again with a barge pole.

No assistance tel line provided on the site, no live chat, no English language support. Cancelling subscription appeared to be a problem.

I am at a loss to comprehend how the signal strength constantly changes from the same position here in Cote DAzur. I am always near and in the Nice area but connection is TOTALLY UNRELIABLE.
Also and MOST ANNOYING. WHY IS THERE NO CONNECTIVITY EVEN WHEN SIGNAL STRENGTH IS AT MAXIMUM 5 bars. Mon Dieu.
I am paying 8 euro per DAY back to my provider in Australia for them to allow me to access F Bouygues here in France. FOR WHAT?... I GET NOTHING...IN FACT MANY TIMES ALL AROUND THE MAJOR ROAD AND BUS ROUTES BETWEEN NICE, THE NICE AIRPORT AND CAGNES SUR MER....I AM WARNED..EMERGENCY CALLS ONLY...THIS IS NOTHING BUT A MONEY GRABBING DISGRACE...SHAME ON THE FRENCH GOVERNMENT TO ALLOW.

Customer service is scummy, refused to downgrade my internet plan once my phone contract ended, making changing the operator the only option to not pay 50€+ monthly, for a plan that i finally got with 8,99€ with another operator. 0 care about customer retention, absolute money sharks!

If I could give it -5 stars I would. I don't even know how such a business can keep any customers. I just went through hell with them. I'm reporting a total outage from.my home Internet for the second time and they are requesting to call me. Well if the internet is not working then the phone is down as well. On top of that if I call from my mobile then they can't transfer me to the right department. I then ended going to the store and they couldn't also do anything in the store. On the end I went to free and changed my number and also cancelled my subscription with them all together. There is no way to get anything resolved at all. Please stay away overpriced for the lowest service ever seen in today's world.

Never ever come back to this company again, pay for 1gb download and I have 25mb for almost 2 years, asked them to do something they didn't, ask them to do a discount nop, cancelled the contract 70£ to pay. Haha it's a joke.

I purchased an E sim for my trip to Scotland. I followed the instructions and when I arrived in Scotland, I received a text from Bouygues Telecom that it was activated and my number. It never worked. I used a Pixel 7 with roaming activated for the card as instructed. the E sim never worked the whole time i was in Scotland. lucky I never activated roaming on my home sim as my daughter traveling with me was using an Iphone and hers never worked but she got charged roaming fees from home and some how her sim card from home doesn't work now.

Completely useless, app does not work ever. The line never works abroad. Customer service non existent. They should be embarrassed.

First, they asked me 300€ to open a mobike line with then. Then, their services was under everything (8Mbps for a 5G connexion). Then, once you retract, they wait until don't know what to refund you. Oh, and first, they promise to refund you your whole 300€, 5 days later, it's only the part that wasn't use... in one words, it's like Canadian administration : you better try your luck with nigerian Prince e-mail, it's safer than this type of company.

Update : so, line cancelled the 25th of june. We are the 21st of july, and still, no refund. Bouygues is litterally stealing me 264€. When you ask the guest service, that you can't call anymore, they answer : "oh, it will come in 7 to 10 days". Incredible. And still no proof, so they are lying, and are stealing my money. If you are in the same situation, contact as soon as possible the ARCEP and the DGCCRF. Two french organisms who can fine such rogue conpagnies.

I had an internet subscription without obligation for more than seven years. First they bill me 3€/month extra for a service that I had not asked for and that I could not get rid of even after complaining and then when I canceled and after returning the equipment to their boutique they also billed me a cancellation fee of 69€. Complaining does not help. Company to avoid.

Paid for almost a month when I had no connection. The person on the phone from bouygue told me they had no record of that.

Absolute shxte is the best way to describe the Bouygues experience. I’ve been without a connection for 3 weeks despite numerous calls, texts, and several visits. Good intentions with zero results and I’m still paying for a service that I’m not getting. I’m now going to try and cancel the contract after contacting an advocate to manage the inevitable fallout. Stay clear of Bouygues.

We cancelled our subscription back in December and returned the box within 10 days, exactly as instructed. Despite this, we are still being charged, and now our account is blocked. Staff in-store were unhelpful and online advisors didn’t properly cancel our subscription as requested.

They even forced us to download their app to get “support” — but after opening a chat, they simply stopped responding. Completely unacceptable.

We will not pay for your employees' mistakes. If this isn’t resolved immediately, we’ll take legal action. Avoid this company at all costs.

If I can give zero stars, I would, Bouygues steals from you. They sell their cheap package of 9 euros or whatever per month and then all of a sudden, boom, you are hit with excess fee on excess fee. I've even been billed for things in foreign countries when I've been in France. DO NOT USE THIS SERVICE PROVIDER

Trying to get internet connected through Bouygues has been the single most challenging part of moving to Bordeaux.

We have waited more than 2 months to be connected, with 4 cancellations, and multiple times have being told that we would be contacted by the company
This just never happened.

We will be returning their equipment and use a different provider; I would strongly advise that anyone considering Bouygues look at alternative providers.

If I could give no stars I would.
I have tried three times to order a sim and set up a monthly payment with my French bank account registered to my French house. Each time it has been cancelled with no explanation.
There is not even a customer service email to write to.
Judging by the lousy reviews, I have had a narrow escape and I will take my business elsewhere.

Terrible service. They steal from you that's all they know to do. Make up lies to sell and then look at your bank balance and here surprise. The worse is that they know and all they say is oh sorry we will deduct your next bill. Whattttttt they take today and think a month from now its easy to wait. They are charlatans. If I could I won't give any stars.TERRIBLE COMPANY.....

Lot's of 1 stars but my experience have been positive. Bought a phone, and a ligne and all was smooth for now (2 years later). Special thanks to Ismael who helped a lot in my lengthy procedudes.

In July 19 to 23, I had Bouygues Telecom (roaming from Play) for 4 days. Internet and cell service was great. Every location, I had good service (3-5 bars), great internet and could call flawlessly. When I waited for Metro, everything worked and i had 200mbps.