Bouygues Telecom Reviews 

resaux adsl a - de 5mo/s innacceptable

Bought 3 Bouygues My European Sim which is 40Euro each for a Paris-London-Amsterdam trip. But it only worked in Paris!!!! Fxxking useless! Don't buy! Don't get cheated!

We bought a prepaid sim to use in the UK after “Savvy backpacker” recommended them, they obviously pay him well as the connection is atrocious when you can connect. Unable to phone other mobiles in the UK. We are going to buy another sim for the remainder of our holiday.

SCREW this company. I am visiting from Canada and got their Euro simcard for $40 Euros which is supposed to have coverage everywhere in Europe. The moment my train passed over the border to Belgium, all my services got cut out. My internet has not been working in Amsterdam and no service whatsoever. Their technicians tried to walk me through how to fix it on my phone but they had no idea what they were talking about. When I requested to speak to a supervisor to get a new e-sim, they never called me back and wouldn’t connect me to a supervisor. Their services in English SUCK. They basically do not exist. Their staff have such an inept understanding of technology and how it works, that it’s frustrating to try and explain to them what the problem is. To register an account, you have to have a French Address which is ridiculous. Their app is only in French. Garbage company, garbage people. They eventually resorted to saying that iphones have an issue with their sim card. Something that was complete BS and was never told to me before I purchased it. Absolute waste of money and energy. I have been without any service for 4 days now. My final call this morning consisted of them saying they will return my call when the manager was on lunch by the afternoon. It is now close to their closing time at 8pm and nothing. F you Bouygues

I had an appointment to install my BBox on July 11th.
The technician never showed up and left a message in my account that I wasn’t there. I don’t have a French mobile number and it is impossible to indicate an international mobile number (in my case Dutch) on there site, so the technician left a message on the person in France with the same mobile number as I have, bit without +31. I had to call the helpdesk 2 days in advance to mention the foreign number, which I did, but was not communicated to the technician. It took me 2 hours to get a human on the phone. I was instructed to call 1064, which is impossible from abroad. Issue still not solved!!

Faites attention à vos factures bouygues ! Pratiques de bandits, abonnements sans souscriptions ni consentements, injoignables par mails bref des voleurs ! Fuyez. !!

This company does not respond to mails Login for Business account is on name of someone who left our company many years ago. Account is locked and Bouygues refuse to requests to unlock the account/transfer login details to other people and refuse to respond to requests to send missing invoices.

I want to stop the contract for Wi-Fi because I move out of France. Today someone from Bouygues Telecom called me on this occasion. He spoke very fast so I couldn’t understand all the information so I asked him to find an operator who could help me and explain everything in English as I didn’t have anyone who was French to help me at that moment. He started yelling at me telling me why I don’t speak French, why he has to do more work and reconnect me with English-speaking operator, why do I live in France and other things, that I didn’t understand because he was yelling and speaking very fast. Not in one country I have had such racist terrible experience. He also said that all the clients of Bouygues Telecom are French and who am I and why am I in France. And then after I said, that there is my email and please send me a letter explaining the procedure of them taking my Bbox, the worker just hung up!!! Don’t recommend this company to foreigners, I had terrible experience anytime I had questions and wanted to ask them. I can’t write but only call the company because they have no customer service email. No company ever made me feel this way!!! this is far and beyond allowed!

I wanted to change mobile to a new one. Instead, they open up a NEW phone line. I terminated it immediately and have been back and forth with them since Friday and they promised me it was terminated. Today I received an invoice for a phone or a line I never used that lasted less than 1hour!!! This is a scamming and a swindling company. Avoid them at all cost for your peace of mind.

On m’a souscrit une option sans mon accord et je peux pas la résilier

Des voleurs, le personnel insolent, horrible a fuir

Went to Avranches store and Marie was a star, thanks Marie.

Worst service. Impossible to get ANY help - in the shop they say you can do it by phone only. On the phone, they pretend not to understand you (surprisingly all went well when they needed to get to my money). On the site - half of the "contact" and " assistance" buttons are either not working, or not getting you anywhere helpful. If you want to send an e-mail to the support service - there is zero contacts in the address book on your customer space - so you can not write to anyone! Imposed services, which you can hardly unsubscribe from.

French charging stations (Bornes) often not working. They charge 3 euros for each attempt to charge. I paid 36 euros without receiving any charge (9 tries). They refused to issue a refund.

Still trying to charge for the Internet box even though they've had it back since last August.so many phone calls from a French lady wich we had to pay as they won't let you speak to an English speaker. Strange that when I was signing up with them no problem speaking in English there's hundreds of English in France and no doubt with this absolutely useless company ever .

If you are not a french citizen, please avoid them, their service is awful and their employer are racist.

To all expat coming to France please stay away

THE worst company I had to deal with (for wifi)! It's frankly impossible to contact them because you have to go through the phone menu when you call them, and you must speak French but even if you do, good luck reaching anyone. The menu either hangs up on you or you're stuck in waiting line for 1h + and still might be hung up on at some point (even though the estimated waiting time is 7 minutes).

The only way to get ahold of anyone is say you want to cancel your subscription, then they jump on you like hyenas! (They called me even at 9pm during the week to offer me to stay with them.). For all other reaosns to call, you will never reach anyone.

You also can't ask for any help in the shops as the people working there can't help you with contract stuff nor are they particularly friendly either.

They also added a new feature to my contract in October 2022 WITHOUT my approval and even though this "only" cost me 3 extra Euros, I have not yet (after almost 4 months and several times asking them about it) received my refund. I doubt I will!

In conclusion, I will NEVER EVER get a contract with them again should I return to France! I will gladly pay more for a different company that actually respects its customers.

Bouygues has potential but lacks communication. I used them for 3 years, then there was a sudden increase of 15 euros/ month, and they said there was an error in my payment method (which I didn't do anything). So they overcharged me 60 euros for a period of 3 months. I tried contacting them but it was in vain. Absolutely NOT RECOMMEND. DONT SUBSCRIBE FOR BOUYGUES!