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Bovis Homes Reviews 

920
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales consultants and site teams are extremely helpful, polite, and exceptionally knowledgeable throughout the entire buying process. Many people warmly appreciate the remarkably smooth, stress-free user experience and the highly personalized support provided during property viewings and purchase negotiations. Some reviewers were not happy with the lack of proper aftercare support, mentioning major unresolved house defects and poor communication following their move into the properties. A few consumers also felt frustrated by estate developments, noting unfinished community infrastructure and roads left incomplete long after construction officially ended.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire home-buying journey.... See more

Service

Clients share positive opinions on service, highlighting helpful and professional experiences with staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a personal touch and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the process as smooth,... See more

Location

Users describe ambiguous interactions with location, as opinions on the surrounding areas and developments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied

Rated 5 out of 5 stars

Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more

Company replied

Rated 5 out of 5 stars

David Howard our Sales Consultant at Coggeshall Mill made our customer experience, one that was impressive from the start. Explaining everything really well and keeping us informed along the way. Dav... See more

Company replied

Rated 5 out of 5 stars

The sales consultant at Pickford Green , Coventry( Debbie Tierney) is brilliant, nothing is too much trouble, and she makes you feel totally at ease with the buying process. The site managers are als... See more

Company replied


Company details

  1. Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

920 reviews

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1-star

Asks customers to review

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4.5

All reviews

(920)

469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales office have been exceptional…

The sales office have been exceptional in their level of service and attention - Jo Karen and Carol have been so helpful in my securing my new home - they have always kept me updated and informed since i first expressed interest. Totally wonderful ladies !

May 1, 2026
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Reply from Bovis Homes

Hi Corin,

We're happy to hear about the exceptional service and attention you received. We appreciate you highlighting how helpful the team was in securing your new home and keeping you updated.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars
Bovis Homes logo

Reply from Bovis Homes

Hi Peijie,

Thank you for taking the time to leave us a review. We are glad to hear that you found our staff helpful!

Kind Regards
Kobi
Bovis Homes

Rated 5 out of 5 stars

Debbie has gone above and beyond in our new house journey

We’ve recently been dealing with Debbie at Bovis Homes and I honestly can’t praise her enough. From start to finish she has been fast, honest, caring, attentive and extremely professional throughout the whole process.
Buying and moving house can be stressful, but Debbie has made everything feel so much easier with her communication, support and genuine care for us as customers. Nothing has ever felt like too much trouble, and she has always kept us updated and informed every step of the way.
It’s rare to come across someone who combines professionalism with such a personal and caring approach. Debbie is a real credit to Bovis Homes and has made a huge difference to our experience. Thank you again for all your hard work and support!

May 8, 2026
Unprompted review
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Reply from Bovis Homes

Hi James,

We're happy to hear about your positive experience. It's great to know that her fast, honest, caring, attentive, and professional approach made buying and moving easier. We appreciate you acknowledging her communication, support, and genuine care. Thank you for your feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

My experience was good very nice people…

My experience was good very nice people to deal with*****

May 8, 2026
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Reply from Bovis Homes

Hi Raymond ,

We appreciate you sharing that you had a good experience and found our team nice to deal with. Thank you for your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars
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Reply from Bovis Homes

Hi Bardha,

Thank you so much for your kind words! We're delighted to hear that you found our staff to be helpful and that everything met your expectations. It's especially wonderful to know that David made such a positive impression — we’ll be sure to pass along your compliments to him.

Kind Regards,
Kobi
Bovis Homes

Rated 1 out of 5 stars

Incomplete roads on development since 2020.

Bovis still haven't finished surfacing the roads on the Ribbans Park Development and its been 6 years since the development was supposedly "finished". Because of this the roads are now in a terrible state on the development haven't been adopted by the county council so no authority is responsible for any pothole repairs for example, this has a significant impact on trying to sell the property on the development.

January 1, 2026
Unprompted review
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Reply from Bovis Homes

Hi Sam,

Thank you for taking the time to share your feedback.

We are sorry to hear of your concerns regarding the road surfacing at Ribbans Park and the condition of the development. We understand how important fully completed infrastructure is, not only for day-to-day living but also for longer-term factors such as property maintenance and future sales.

Road completion and adoption are processes that can take place after the wider development is built, often involving coordination with local authorities and meeting their specific requirements before adoption can be finalised. While this can sometimes take longer than anticipated, we recognise that delays can be frustrating, particularly where the condition of the roads has been impacted.

Please be assured that this matter remains under review, and we continue to work with the relevant parties to progress outstanding works and move towards adoption in line with required standards.
We appreciate you raising this and understand the importance of seeing a resolution.

Kind Regards,
Kobi
Bovis Homes

Rated 1 out of 5 stars

5 weeks of stress!

Moved into my house on the quarters at Redhill 5 week ago. In those five weeks, I have been told that my address is incorrect and needed changing which has caused significant financial losses and stress changing everything again. And also, I have experienced 3 leaks. 2 of these leaks have been under the sink, the first was because the plumber hadn’t connected the washing machine prior to us moving in and the second was because they incorrectly reconnected the washing machine after changing a kitchen side panel. Over the past week, I have discovered a leak in the bathroom due to them not installing and sealing around the bath/shower door correctly. This has caused severe water damage to my walls and flooring. This company have caused nothing but financial losses and stress to what should’ve been a happy situation moving into my first home.

Avoid at all costs!

January 31, 2026
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Reply from Bovis Homes

Hi Helen,

We are aware of the concerns you have raised following your move to The Quarters at Redhill, and our customer services team is already in direct contact with you regarding these matters.

The issues highlighted, including address discrepancies and plumbing faults, are not in line with the standards we expect, and these are being reviewed to ensure appropriate action is taken.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

​We have been really happy with our…

​We have been really happy with our experience working with Bovis during our home-buying journey so far. From the first viewing to the point we're at now having reserved the proerty and working towards completion, the team has been consistently professional, transparent, and incredibly accommodating.
​Buying a home is often a stressful process, but their approach made us feel supported every step of the way:
​Communication: They were exceptionally clear and kept us updated.
​Flexibility: They went above and beyond to accommodate our specific requests.
​Expertise: Their professional guidance has given us total confidence in the quality of the build and the integrity of the purchase.
​If you are looking for a developer that treats you like a person rather than just a transaction, we cannot recommend Bovis and specifically the team at Walstead Park highly enough!

April 23, 2026
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Reply from Bovis Homes

Hi customer,

We're happy to hear that you've had a positive experience working with us during your home-buying journey. It's great to know that our team's professionalism, transparency, and accommodation made you feel supported. Thank you for recommending us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

A really helpful and informative visit…

A really helpful and informative visit to Hollinworth development, always greeted with warmth and friendliness and nothing is too much trouble, Gavin is patient and knowledgeable and a credit to Bovis, thanks so much!

May 3, 2026
Unprompted review
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Reply from Bovis Homes

Hi Jenna,

We're happy to hear that you found the visit informative and that you were greeted with warmth and friendliness. Thank you so much for your positive feedback about the development!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Gav showed me round the 3 bed house

Gav showed me round the 3 bed house , he was very knowledgeable about the build and site as a whole . I loved the house however just not ready to move just yet.

May 3, 2026
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Reply from Bovis Homes

Hi Anne,

We're happy to hear that you loved the house and appreciated the information provided during your visit. Thank you for sharing your experience; we appreciate your feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Stunning house and always loved the…

Stunning house and always loved the location coming back next week to view the 3 bed sunday the guy Gavin i spoke to was very informative and left us to wander round the stunning house love the brick work and everything about the way the property was dressed

May 1, 2026
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Reply from Bovis Homes

Hi Mrs Lynn Oakley,

We're happy to hear that you find the house stunning and love the location. We're glad the information provided was helpful, and we appreciate your positive feedback about the property's presentation. Thanks, and we look forward to seeing you next week!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Amazing development

Amazing development. The guys on the estate really knew their stuff and had every answer to any questions that we had. Extremely delighted and would be looking to buy a home here in the estate!

May 2, 2026
Unprompted review
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Reply from Bovis Homes

Hi Lavania Xavier,

We're happy to hear that the team on the development provided you with such great support and information. We appreciate your feedback and hope you find your dream home here!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great quality homes and excellent prices

I love the space on your developments - Roman Fields @ Banbury, Willow Park @ Buckingham & Collingtree @ Northampton. Plus, you gave us a great deal @ Willow Park. Your houses are great quality too with excellent fixtures & fittings.

May 1, 2026
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Reply from Bovis Homes

\hi Philip,

We're happy to hear that you love the space in our developments and that you feel we gave you a great deal. We appreciate your positive feedback regarding our homes' quality, fixtures, and fittings.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

So happy in our new home!

We are so happy in our new home - everything has been finished to such a good quality and the service from Jason, Debbie and Karl has been amazing! Any teething issues were dealt with promptly and nothing was too much trouble! They have helped make a move an entirely positive experience and we couldn’t be more grateful! Very glad we decided to move as we love our new home and it really has been made completely hassle free thanks to the help of the team at bovis!

March 12, 2026
Unprompted review
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Reply from Bovis Homes

Hi Katy,

We're happy to hear you're enjoying your new home! It's great to know the quality met your expectations and that the team's service was amazing. We appreciate your positive feedback and are glad we made your move a positive experience!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Thank you Catherine!!

This is my first time buying a home and with such a big relocation from London-Newcastle I was really nervous it would be super stressful. Catherine the sales manager on site has gone above and beyond for us. Being unable to view the house as often as we’ve like, she’s kept us in the loop every step of the way, with pictures and texts. Catherine answered all questions promptly and clearly so we understood them. Even when we did come up to view the plot, Catherine was so lovely and couldn’t do enough for us. The biscuit jar was always full for my in-laws. Thank you so much Catherine, I genuinely think this process would have been really difficult without you!
I’d recommend bovis homes to anyone buying a property.

April 27, 2026
Unprompted review
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Reply from Bovis Homes

Hi Molly ,

We're happy to hear that your first home-buying experience, despite the relocation challenges, was made easier. We appreciate your kind words about our team member's support in keeping you informed and answering your questions. We're glad you enjoyed your experience and thank you for recommending us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Buying Plot 36 Scholars Meadow

It has been a really smooth Process Cathrine has been nothing but a pleasure and really helped us throughout this process. Being a first time buyer it was very different and all very new but she was nothing but the best to help us throughout the process! Thank you so much!

May 1, 2026
Unprompted review
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Reply from Bovis Homes

Hi Tom,

We're happy to hear that the process was smooth, and we appreciate your kind words. It's great to know that our team was helpful during your first home buying experience. Thank you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We recently reserved our new home,and…

We recently reserved our new home in Harrington garden exeter,and we’re very grateful to David and Mat for their support during this exciting first step of our home-buying journey.

From the very beginning, they were professional, approachable, and incredibly helpful in guiding us through the reservation process. They took the time to explain everything clearly, answered all our questions, and made sure we felt informed and comfortable with each decision.

Buying a new home is a big milestone, and their knowledge, patience, and support made the process much smoother and less stressful. We truly appreciate their help and look forward to continuing this journey with their guidance as our new home is being built.

April 30, 2026
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Reply from Bovis Homes

Hi Anu,

We're happy to hear that your reservation experience in Exeter was smooth. It's great to know that our team's support made this exciting step less stressful for you. We appreciate your kind words and look forward to supporting you as your new home is built.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

On approaching the site it was easily…

On approaching the site it was easily accessible and clean and tidy.it was easy to park out side the office and we were greeted in a nice manner.our experience was all together very good

April 27, 2026
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Reply from Bovis Homes

Hi Linda,

We're happy to hear that you found our site easily accessible, clean, and tidy. We appreciate your positive feedback regarding your parking and greeting experience.

Kind Regards,
Kobi
Bovis Homes

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