BowFlex Reviews 2,298

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the helpfulness and positive attitude of the staff, making interactions pleasant and productive. The user experience, particularly the ease of navigating the website and placing orders, is consistently praised by many. However, some customers were not happy with the product quality, citing issues like missing parts or confusing assembly diagrams. There were also instances where people experienced difficulties with their orders, including shipping problems or unreceived confirmation emails. A few other people also felt that customer service was occasionally slow or unhelpful, especially regarding complex issues or recall processes.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express satisfaction, praising products... See more

Order

Consumers have mixed experiences with the ordering process. While many found it easy and efficient, with some... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise representatives like Marlo,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, knowledge, and professionalism.... See more

Based on these reviews

Rated 4 out of 5 stars

Easy site to navigate. Plenty of information to educate you on your purchase. Nice comparison chart between items. Can’t understand how some items are given free delivery but others are not, even thou... See more

Rated 4 out of 5 stars

I was generally satisfied with the experience. However, a pop-up asked me if I would enter my email address for a $50 discount. It's not clear that I got that discount (although it may have been inclu... See more

Company replied

Rated 4 out of 5 stars

My order was initially immediately put on hold and then cancelled. We called support which took a couple calls and a significant amount of time to get straightened out. But everything was eventually s... See more

Company replied

Rated 3 out of 5 stars

I ordered an elliptical a few minutes ago. I received this email to rate you on how you did but I haven’t even received a confirmation email for my order. Seems a little backwards. It really bothers m... See more

Company replied


Company details

Written by the company

Official USA site for BowFlex Home Gyms. BowFlex is your solution for home fitness. No gym membership required. Get a complete workout at home with the BowFlex homegym.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Call with confidence

I appreciated speaking to a smooth American English accent and not someone overseas. The representative was able to answer all of my questions and concerns with confidence and I didn’t feel like I was being pressured at all. I would recommend anyone wanting to buy a Boflex to call your representatives.

April 7, 2026
Rated 1 out of 5 stars

Garbage!!!

Received broken. I can't adjust the weight on the dumbbell at all. Waste of money!!!

March 28, 2026
Rated 5 out of 5 stars

My Second Bowflex in 27 Years!

I decided to replace my 27-year-old Bowflex with the Xtreme 2 SE to enhance my physical therapy after an injury. Anyone who has experienced an injury and undergone physical therapy with the colored bands should consider a Bowflex as the resistance exercises prescribed by the physical therapist can be accomplished with this home gym and will provide years of continued resistance training. The website was very helpful and answered all the questions I had before placing the order. The sale price made the decision even easier. My new Bowflex was shipped the same day I ordered it and arrive in 3 days in pristine condition. The hardware packet contained all hardware carefully labeled and made assembly much easier, although there are several errors in the instruction manual which slowed assembly a little. Hoping this one lasts as long as my first Bowflex!

April 3, 2026
Rated 5 out of 5 stars

Marlo’s Amazing!

NGL, the financing option checkout could be improved. I am only giving 5-stars because of Marlo who took care of the issue right away. She also proactively reached to check if I needed help checking out. THANK YOU, MARLO! 🫶🏽

April 7, 2026

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